Customer Service Representative
Resume:
Tiffany Stevenson
Inbound Customer Service Representative
Columbia, SC 29223
***.****.*************@*****.***
I am a very self-motivated individual, and I am looking to further my work experience with any company that gives me the opportunity. I am a very fast learner and I love helping others. I am familiar with working from home, I have great customer service skills, I can work independently, I am dependable and I love learning new things.
Authorized to work in the US for any employer
Work Experience
Inbound Customer Service Representative
Papa Inc. - Miami, FL
August 2023 to January 2024
I handle inbound calls, helped members enroll, schedule visits, I deescalated members that were upset, I reached out to the team channel when I needed assistance, I made sure I used the proper greeting within the first 10 seconds to start calls and end all calls using the proper script, I followed all HIPPA rules and regulations, I warmed transfer members when needed, cold transfer memebers when needed, I completed all weekly assignments, I informed members on how many hours they had remaining, I documented all calls.
Medical Administrative Assistant
Midlands Internal Medicine - Columbia, SC
October 2019 to February 2020
I have completed my externship at Midlands Internal Medicine Suite 108. The hands on experience I have done is as follow:
1. Checked in/out patients.
2. Mailed out new patient packets.
3. Learned how to scan in patients identification cards, insurance cards and paperwork into the EMR. 4. Learned how to used the Electronic Medical Re cod. 5. Made copies of forms as needed.
6. Marked patients as No Shows.
7. I learned how to add sick patients to the schedule. 8. I learned how to schedule patients who walk in just for lab work. 9. The importance of HIPPA.
Key Holder/Sales Associate
Dollar General - Columbia, SC
February 2014 to April 2015
I handled customer complaints, applied voids, exchanges and discounts when needed. I swept and mopped the floor. I checked in vendors and counted the inventory. I assigned registers and made sure employee did drops in the safe as directed. I opened and closed the store and set the alarms. I counted the open and closing tills during my sift.
Cashier
Bojangles' Restaurants, Inc - Columbia, SC
February 2007 to October 2013
I was responsible for running the drive-through. I had to make sure my area was always stocked and cleaned. I was always rush ready and smiled at every customer. I suggested sales, receive cash and credit/debit cards transactions, swept, mopped, filled in for sick employees and helped cook the food. I was offered a shift leader position because of my dedication at work but my car broke down.
• Handled cash and payments
• Verified receipts were correct at end of shift
• Provided customers with a fast, friendly, and enthusiastic experience
• Took customer's orders and served food and drinks
• Efficient multitasker
• Kept assigned work area clean
• Handled orders efficiently and accurately
• Restocked merchandise and go-backs
• Followed safety procedures
• Operated drive-thru station
Education
Associate's Degree in Medical Speacilities and Occupational Studies Independence University - Salt Lake City, UT
June 2018 to April 2026
High school diploma or GED
Skills
• Customer Service Skills
• Scheduling
• Word
• Microsoft office
• CPR
• Taking vitals
• Answering phones
• Hipaa
• Osha
• Schedule Appointments
• Checking In and Out Patients
• Processing Insurance Claims
• CPR Certified
• Microsoft Word
• Receptionist
• Medical Records
• Medical Receptionist
• ICD-10
• Supervising Experience
• Medical Scheduling
• Medical Terminology
• Clerical Experience
• Medical Coding
• Triage
• Phone Etiquette Supervisory Skills: Motivating & Assessing Employees -- Familiar August 2019 Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions. Full results: Familiar Work Style: Conscientiousness -- Expert August 2019 Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Expert Medical Receptionist -- Familiar September 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar Data Entry -- Expert June 2020 Entering data quickly and accurately. Full results: Expert Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field. (9 years)
• Communication skills
• Customer service
• Organizational skills
• Epic
• Transcription
• Medical Scribe
• Medical scheduling
• Organizational skills
• Customer service
• Microsoft Office
• Administrative experience
• Computer skills
• Communication skills
• Typing
• Medical records
• HIPAA
• Documentation review
• Supervising experience
• Google Docs
• Cash register
• Windows
Languages
• English - Expert
Certifications and Licenses
CMAA January 2019 to January 2023 I am a registered Certified Medical Administrative Assistant. BLS/CPR December 2021 to December 2023 Assessments
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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