Customer Service Specialist, receptionist, billing
Resume:
KRISTIN SPENCER
*******.***********@*****.***
Clearfield, UT 84015
Willing to relocate anywhere
Summary
I have been trained in the customer service industry as well as vet med and machine operations. I
have a wide variety of skills and I am very detail oriented. Many of my main skills include, being proactive, having friendly customer service,
Being a specialist dedicated to meeting and exceeding expectations at every interaction. I am timely and
professional with extraordinary communication skills and ability to build and cultivate
relationships to drive business retention. I am actively seeking a customer service role where
I can utilize my education and experience to add immediate value to an organization.
I am a hardworking, versatile customer service specialist offering 10 years of experience working with
Major companies and call centers. I am a very passionate, dependable professional seeking role as a customer service specialist within a major corporation.
Work Experience:
Machine Operator
Kimberly Clark - Ogden, UT
January 2023 to Present
● Monitor automated press operation systems and respond to fault, error, or alert
messages.
● Verify dimensions, alignments, and clearances of finished parts for conformance to
specifications, using measuring instruments such as calipers, gauge blocks,
micrometers, and dial indicators.
● Clean parts, using cleaning solutions, air hoses, and cloths.
● Measure, examine, or test completed units to check for defects and ensure conformance
to specifications, using precision instruments, such as micrometers.
● Position guides, stops, holding blocks, or other fixtures to secure and direct workpieces,
using hand tools and measuring devices.
● Examine workpieces for defects and measure workpieces with straightedges or
templates to ensure conformance with specifications.
Vet Tech
Mountain west veterinary specialists - Layton, UT
June 2021 to January 2023
● Examine animals to detect and determine the nature of diseases or injuries.
● Collect body tissue, feces, blood, urine, or other body fluids for examination and
analysis.
● Euthanize animals.
● Advise animal owners regarding sanitary measures, feeding, general care, medical
conditions, or treatment options.
● Operate diagnostic equipment, such as radiographic or ultrasound equipment, and
interpret the resulting images.
Manager
Subway - Clearfield, UT
August 2018 to June 2022
● Clean food preparation areas, cooking surfaces, and utensils.
● Cook and package batches of food, such as hamburgers and fried chicken, which are
prepared to order or kept warm until sold.
● Maintain sanitation, health, and safety standards in work areas.
● Take food and drink orders and receive payment from customers.
● Clean, stock, and restock workstations and display cases.
● Serve orders to customers at windows, counters, or tables.
● Order and take delivery of supplies.
● Measure ingredients required for specific food items being prepared.
● Prepare and serve beverages such as coffee and fountain drinks.
● Wash, cut, and prepare foods designated for cooking.
● Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following
specific methods that usually require short preparation time.
● Verify that prepared food meets requirements for quality and quantity.
● Read food order slips or receive verbal instructions as to food required by patron, and
prepare and cook food according to instructions.
Rci Agent
Convergys - Ogden, UT
March 2015 to August 2018
● Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
● Resolve customers' service or billing complaints by performing activities such as
exchanging merchandise, refunding money, or adjusting bills.
● Check to ensure that appropriate changes were made to resolve customers' problems.
● Compare disputed merchandise with original requisitions and information from invoices
and prepare invoices for returned goods.
● Confer with customers by telephone or in person to provide information about products
or services, take or enter orders, cancel accounts, or obtain details of complaints.
● Determine charges for services requested, collect deposits or payments, or arrange for
billing.
● Recommend improvements in products, packaging, shipping, service, or billing methods
and procedures to prevent future problems.
Team Lead
Home Depot - St. Louis, MO
September 2011 to March 2015
● Recruit, interview, and select employees.
● Interpret and communicate work procedures and company policies to staff.
● Discuss job performance problems with employees to identify causes and issues and to
work on resolving problems.
● Resolve customer complaints or answer customers' questions regarding policies and
procedures.
● Design, implement, or evaluate staff training and development programs, customer
service initiatives, or performance measurement criteria.
● Make recommendations to management concerning such issues as staffing decisions or
procedural changes.
● Compute figures such as balances, totals, or commissions.
● Coordinate or perform activities associated with shipping, receiving, distribution, or
transportation.
● Develop work schedules according to budgets and workloads.
● Train or instruct employees in job duties or company policies or arrange for training to be
provided.
● Supervise the work of office, administrative, or customer service employees to ensure
adherence to quality standards, deadlines, and proper procedures, correcting errors or
problems.
Education:
Associate of Applied Science in Computer science
Itt technical institute
June 2008 to May 2011
Graduated with associates in computer information technology.
High School Diploma
St Charles high School - Saint Charles, MO
May 2006
Skills:
Order Entry
Customer service Expert
Attention to detail
Expert Problem solving
Expert Time management
Expert customer service
Animal Care
Veterinary Technician Experience
Computer Science
Contact this candidate