Customer Service Team Leader

Suzanna Fry

Customer Service Remote

Professional Summary

Customer Service/Cash Office Team Leader with over 24 years of experience in providing excellent customer service and addressing customer needs in a timely manner. Mentored and coached team members to ensure successful performance, delegated tasks according to project requirements, and motivated the team to achieve optimal results. Developed training programs tailored to individual needs that improved overall job performance. Known for excellent communication and interpersonal skills, as well as strong problem-solving aptitude. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Experience

Customer Service/Cash Office Team Leader

November 2000 to July 2024

Giant Eagle - COLUMBUS, OH

Education

High School Diploma : June 1991

Westerville South High School - Westerville, OH

Skills

References

References available upon request

Address: COLUMBUS, OH 43230

Phone: 614-***-**** - Email: *************@*****.***

• Excellent Customer Service provider. Always address their needs and fix issues in a timely manner.

• Mentored and coached team members to ensure successful performance.

• Delegated tasks to team members according to project requirements and employee strengths. Assessed individual performance regularly against established metrics and provided constructive feedback accordingly.

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• Updated and enforced policies regarding employee conduct, productivity and performance standards.

• Written Communication • Conflict Resolution

• Safety • Time Management

• Active Listening • Complaint resolution

• Multitasking • Team Check-Ins

• Decision-Making • Documentation And Reporting

• Problem-solving aptitude • Organizational Skills

• Team motivation • Professional Demeanor

• Attention to Detail • Adaptability and Flexibility

• Issue Resolution • Work Planning and Prioritization

• Cash Handling • SOP Adherence

• Overtime Management • Coaching

• Flexible Schedule • Excellent Communication

• Time management abilities • Self Motivation

• Reliability • Professionalism

• Customer Service • Dependable and Responsible

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