Customer Service Call Center
Resume:
Quinn Anthony
Customer Service Specialist
Easton, PA 18042
**********@*****.***
Proficient Customer Service Professional with 20 years of experience in consumer support and special projects,
claims and sales processing and call center operations within the insurance, retail and Communication industries.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Support Specialist
Cigna Insurance Companies - Easton, PA
August 2022 to Present
Assist customers with starting claims for Accidental, Hospital Care and Critical Illness Supplemental health insurances. Along with providing updates to clients on the status of claims. Assist Case managers with information needed to process claims included calling health facilities and Doctors office for needed information. Often handling escalated calls.
Chargeback Analyst
Expedia, Inc./ Iqor - Bethlehem, PA
Present
Respond to bank about disputes customers chargeback to bank for services its my responsible for them to adhere to the terms of use according to outcome of there reservations Customer Support Specialist
Unilever - Easton, PA
July 2019 to August 2022
One call resolution consumer concerns and inquiries. Respond to emails in addition to calls. Handle escalations will specials projects as needed. Team assistant with assist trainer. Account Receivables Representative
Newark element 14/ Iqor - Bethlehem, PA
June 2018 to March 2019
Manage account profiles by keeping track of customer payments, while building a relationship with customer. Keeping a file recording payment history with shipments, deliveries, and logistics being a direct link from sales an payment processing with customer support. Customer Service Specialist
Healthly Hearing / OneRetail Call Center - Somerset, NJ January 2017 to August 2017
Customer Service Agent - Call Center
Ashley Furniture Homestores Corporate Call - Edison, NJ September 2015 to June 2016
Receptionist, Customer Service, Sales Representative Biz Strides Marketing Solutions - South Plainfield, NJ October 2014 to April 2015
Sales contractor, agent, representative
Synchronoss Technologies - Bethlehem, PA
October 2013 to May 2014
Residential Advisor
Programs for Women and Families - Allentown, PA
March 2011 to October 2011
Event Specialist
CROSSMARK - Nazareth, PA
February 2011 to February 2011
Case Manager Assistant
Private Industry Council of Lehigh Valley - Allentown, PA August 2010 to December 2010
Customer Service Representative
IDT Communications - Newark, NJ
May 2003 to November 2004
Lead Supervisor
Maxton Management - Toms River, NJ
February 2000 to April 2003
Education
Associate in Communications
Strayer University-District of Columbia - Allentown, PA October 2019 to April 2022
Skills
• credit (Less than 1 year)
• Customer Service (10+ years)
• data entry (8 years)
• Receptionist (2 years)
• RETAIL SALES (2 years)
• Accounts Receivable (2 years)
• Receivables (2 years)
• Cash Application
• AR
• Accounts Payable
• Telemarketing
• Case Management (3 years)
• Accounting (2 years)
• QuickBooks
• Administrative Experience
• Salesforce (4 years)
• Negotiation
• Office Management
Assessments
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Talent for identifying customer needs and presenting appropriate company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and
referral business.
• Tracked record of assisting in the implementation of reporting procedures that improve customer- satisfaction ratings.
• Expertise in resolving escalated customer service issues.
• Secured numerous company achievement awards for delivery of exceptional customer service.
• Reviewed and organize all case files.
• Operated keyboard a n d data entry device to enter data into the computer or magnetic t ape.
• Developed and maintain a data base using Excel.
• Handled all monetary and credit transactions.
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