Account Manager Customer Service
Resume:
Aleda Medrano
Laredo, Texas, 78045
*****.******@*****.***
OBJECTIVE
Achieve and exceed goals set by the company by benefiting it with my sales experience and positive interaction skills, increasing the company’s revenue with my 20 plus years of experience on customer service and sales strategies.
WORK EXPERIENCE
Staff Force Laredo,Tx Account Manager- Jan. 2022-Present
As an Account Manager with experience in managing key client accounts, my daily goals are to drive sales growth, fostering long-term relationships with clients, and collaborate with my team to help cover any and all needs my clients my have. Skilled in understanding client needs, developing tailored solutions, and coordinating with cross-functional teams to ensure seamless service delivery.
Key Responsibilities
Client Relationship Management: Cultivated and maintained strong relationships with key clients, serving as their primary point of contact.
Sales and Revenue Growth: Developed and executed strategic account plans to achieve and surpass sales targets, contributing to overall company growth.
Needs Assessment: Conducted thorough needs analysis to understand client requirements and tailor solutions accordingly.
Project Coordination: Collaborated with internal teams (sales, marketing, product development) to ensure timely and successful delivery of products and services.
Reporting and Analysis: Monitored account performance, providing regular reports and insights to clients and senior management.
Problem Resolution: Addressed and resolved client issues promptly, ensuring high levels of client satisfaction and retention.
Market Insights: Stayed updated on industry trends and competitive landscape to provide informed recommendations to clients.
Daily Reports and Charts: Responsible for sending daily reports and charts to upper management that provides daily activity and weekly activity.
AT&T Laredo, TX Retail Sales Consultant- Aug 2014 – February 2022
Recommend products to customers, based on customers' needs and interests.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Identify prospective customers by using business directories, following leads from existing clients.
Arrange and direct delivery and installation of products and equipment.
Place special orders or call other stores to find desired items.
Estimate and quote trade-in allowances.
Open and close cash registers, performing tasks such as counting money, balancing cash drawers, and making deposits.
Cricket Wireless, TX Sales Representative- June 2012 – Aug 2014
Explore and discover customer needs.
Generate new business quickly after meeting prospects conducting it with impressive and proven closing skills.
Deliver outstanding service to retain customers and earn referrals.
Put new strategies and ideas into practice to overcome any obstacle preventing me from closing a sale.
Prepare daily for new goals and opportunities for improvement.
Provide daily, weekly and monthly sales results seeking set quotas and goals.
Use down time productively by training, creating flyers, posting on social media, planning events, and more.
T-Mobile Laredo, TX Mobile Expert- June 2010 – June 2012
Exploring individual needs and providing hands-on demonstration.
Side by side selling to find personalized solutions beyond the barebones devices and service plan.
Guide customers through their purchasing experience, thoughtful questions, informative answers and sharing your expertise.
Approach service and sales needs with patience, honesty and empathy.
Collectively own the customer experience and resolve issues, creating a seamless, run around free environment.
Successfully identify and hand off small business leads.
LAREDO COMMUNITY COLLEGE Laredo, TX General Equivalent Diploma, May 1999
ADDITIONAL SKILLS
Self-motivated
Strong communication skills
Problem analysis, use of judgment and ability to solve problems efficiently
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Critical thinking and active listening
Technology Experienced
Familiar with closing techniques
Contact this candidate