Accounts Payable Customer Service

Professional Summary:

Highly focused and meticulous Accounts Payable expert with an exceptional client satisfaction record and work ethic. Strong ability to manage multiple accounting projects with complete accuracy and professionalism while leading a large team of accounts payable specialists.

Beacon Hill Staffing Agency

Accounts Payable Specialist

-United Nations Foundation (Washington, DC) 95% Remote May/2024 – July/2024

Audit and approve invoices/payment requests daily in Salesforce system

Prepare weekly wire reports to CFO from Financial Edge (Blackbaud) and Salesforce systems

Upload ACH and Wire payments weekly to TRUIST bank

Adjust foreign currency rates to USD in ERP system

Research and reissue returned wire and ACH payments

Review and approve expense reports in Concur

Import Concur expense reports to Financial Edge ERP system

Reconcile AMEX credit cards Concur monthly to the g/l

Release monthly email reminders to employees to submit expense reports in Concur

Strategic Education, Inc. (Parent company of Strayer University, Capella University, Jack Welch University, Workforce Edge, Dev Mountain, Hackbright Academy, NYCDA, Sophia Learning, and Shared Service)

Associate Accounts Payable Manager (Herndon, VA) 95% Remote February/2022 – May/2024

Ensure disbursement policies and procedures are followed (controls documentation, authorization)

Establish and report against a set of metrics that measure the efficiency, effectiveness and customer service performance of the AP Specialists

Develop and implement specific and innovative proposals to improve operational effectiveness, control and / or customer service

Assist AP Manager with the monthly close responsibilities such as release cash and upload files to banking institutions

Respond and Triage emails within eight AP email boxes

Concur administrator for invoicing and T&E reports

Upload daily files for Student Transcripts, Renodis Telecom, and Student Refunds

Release cash weekly in Bank of America/CashPro

Reconcile check log daily for cash flow

Manage an AP Team of four specialists processing invoices and T&E reports

Prepare1099-MISC and 1099-NEC annually and research and correct B-Notices

Work cross functionally with Purchasing to develop efficiencies

Develop and implement a travel and corporate card policy

Reconcile PNC and Diner Club credit card transactions

Responsible for onboarding new vendor records, setup and maintain database

Oversee and assist with day-to-day operations of AP, including high volumes of invoicing and 3-way match of inventory receipts (6,000 + per month)

Own AP accounts, the AP Aging and the month-end AP close process

Ensure all invoices are accurately coded and inputted into the GL, and supported by relevant documents

Robert Half Staffing Agency

Accounts Payable Manager

- Flexsys America, LP (Akron, OH) 100% Remote January/2022 – April/2023

Accurate and timely completion of vendor payments, expense reimbursement, and disbursement processing in adherence to company policy and ensuring compliance with local and international statutory requirements.

Partner with procurement and plant controllership

Manage AP transition of all AP processes during acquisition of new company

Trained seven AP staff on ERP system for invoice processing

Responsible for the vendor database and communications with vendors.

Ensures vendor escalations are handles in a timely manner.

Closes AP module in SAP monthly, assist with month-end close processes

Prepares and distribute weekly Accounts Payable Aging Report to management

Review and approve employee expense reports in Concur

Other Responsibilities Include:

oManages invoice payment automation and third-party vendor payments

oManages the companies purchase card and employee expense (T&E) policies and procedures

oEnsure segregation of duties, policy, procedures and internal controls to ensure compliance

oWork closely with the Treasury team on cash forecasting

oAssist with financial and tax audits

o1099 process

Accounts Payable Manager

- National Spine & Pain Centers (Frederick, MD) November/2021 – January/2022

Organized, triaged, and maintained Accounts Payable Email box managing, researching and responding to 200+ emails/vendor inquiries/invoices daily

Oversaw Accounts Payable staff of nine by reviewing and approving invoices coded in Nexonia/NetSuite/KwikTag/Great Plain.

Ensured excellent customer service by managing issues that are escalated for resolution, communicating regularly with departments and vendors and ensuring the team is responding in a timely and accurate manner.

Ensured accuracy of invoices and verified corresponding purchase orders, contracts, and ensured sufficient funds to pay the invoice.

Ensured use of appropriate General Ledger budgetary codes

Ensured all related policies are maintained and updated.

Performed substantial ad hoc research and reporting on all matters associated with the AP function for PhRMA departments and Finance. Responsible for balance sheet reconciliations related to AP functions

Audited and submit for payment monthly over 500 Concur expense reports for all NSPC employees, reviewed, posted and approved invoice processing batches submitted by Accounts Payable Specialists, reconciled vendor accounts monthly to prepare Journal Entries (JE”s) for month end close (MEC)

oManaged and approved month end close process to include system closure in Great Plains

oUpload ACH payments to Key Bank and Wells Fargo

oPresent, review, and discuss weekly cash forecast with Treasury

American Community Management (ACM) Linthicum, MD March/2021 – October/2021

Sr. Accounts Payable Specialist

• Audit and code Accounts Payable utility invoices to the general ledger

• Process monthly reserve transfers from operating accounts Reconcile bank statements against invoices that are direct debited

• Monitor A/P invoice queue in StrongRoom

• Streamlined invoice processing to minimize duplicate payments

• Responsible for auditing and processing monthly office expenses for companies’ revenue

• Reduced invoice exceptions in the A/P system

• Integrated invoices from processing system to eUnify (Financial System)

• Respond to department emails from customers regarding invoices

• Researched outstanding balances on invoices and ensured accounts were current

Summit Management Services Kensington, MD July/2018 – March/2021

Accounts Payable Manager

• Streamlined departmental processes to follow best practices within the Generally Accepted Accounting Principles and IRS regulations

• Implemented steps to ensure company policies and procedures are met

• Process 200-250 invoices daily with onsite and offsite team of 10 in StrongRoom, Vantaca, and TOPS accounting systems.

• Reconcile bank statements monthly

• Responsible for balance sheet reconciliations related to AP functions

• Reclass entries to prepare for month end closures

• Track income and expenditures for General Managers of condominiums and associations

• Record financial transactions and maintain financial records

• Fact check data for over 115 associations in preparation for their monthly financial statements to the Board of Directors

• Main team member on the User Acceptance Team (UAT) transitioning data from outdated to updated systems TOPs to Vantaca

• Organized and electronically filed over 150,000 company emails from vendors for record retention in Microsoft Outlook

• Process monthly payroll with PrimePay

• Ensure accounts are current and accurate in Excel spreadsheets while tracking and managing data

PhRMA-Pharmaceutical Research Manufacturers of America Washington, DC March/2018 – April/2018

Accounts Payable Director

Managed a team of three Accounts Payable Specialist in processing 300-500 invoices weekly to include political contributions and donations. Performed, revised, monitored, and reported on the following tasks:

• Oversaw Accounts Payable staff by reviewing and approving invoices they prepare. Ensured excellent customer service by managing issues that are escalated for resolution, communicating regularly with departments and vendors and ensuring the team is responding in a timely and accurate manner. Ensured accuracy of invoices and verified they had corresponding purchase orders and/or contracts and sufficient funds remaining to pay the invoice. Ensured use of appropriate General Ledger budgetary codes. Ensured all related policies are maintained and updated. Performed substantial ad hoc research and reporting on all matters associated with the AP function for PhRMA departments and Finance. Responsible for balance sheet reconciliations related to AP functions

• Served as system administrator for the Accounts Payable, Concur Travel and Expense, and Bank of America Banking systems. Lead efforts on implementations, enhancements and upgrades. Acted as primary support person related to each of these systems, including setup, training and troubleshooting system issues

• Served as a functional lead for projects related to accounts payable processes (e.g., Concur enhancements, document management, electronic signature etc.). Responsible for documenting business and system requirements, configuration, testing, implementation/rollout and training in collaboration with outside vendors/consultants. Develop training materials for staff to help them learn new systems

• Served as primary liaison between PhRMA and key finance vendors including Bank of America (includes not only PhRMA entities – PFCD, PSM, Foundation, PhRMA Better Govt., Healthcare Ready), American Express and Concur. Responsible for completing all related bank forms, vetting and obtaining approved signatures, etc. Work with bank, vendors, and departments to resolve any transaction issues

• Prepared and reconciled quarterly Political contributions for the annual 1120 filing. Reviewed and submitted the monthly Sales and Use Tax report and the annual 1099 Processing and Unclaimed Property reports

Enviva Biomass Bethesda, MD March/2017 – March/2018

Accounts Payable Manager

Manage a team of four Accounts Payable Specialist in processing 700-900 invoices weekly accurately and timely. Performed, trained, monitored, reported, and coached on the following tasks:

• Implemented updated processes and procedures to adhere with the Generally Accepted Accounting Principles (GAAP) and maintained daily vendor set-up and maintenance on 2400 vendors

• Created and Oversaw 300 + weekly vendor payment proposals and reviewed, approved/rejected, and posted weekly approximately 300+ invoices processed in Microsoft Dynamics AX by each AP Specialists

• Review/Approve Concur expense reports for 500 employees and import entry

• Organized, triaged, and maintained Accounts Payable Email box managing, researching and responding to upwards of 200+ emails/vendor inquiries/invoices daily

• Prepare Domestic and International wire transfers, maintained lease schedule/recurring payments, and Voided/Reversed/Reissued vendor payments as well as maintained the escheatment file to identify abandoned uncashed payments remitted to vendors and reported unclaimed funds

• Reported daily accounts payable invoice and email stat reporting to CEO/Vice President, reconciled monthly AP Aging, and imported Concur expense report files into Microsoft Dynamics AX

Cvent, Inc. Tysons Corner, VA July/2016 – February/2017

Accounts Payable Manager

Revised, organized, trained, and implemented, Accounts Payable best practices and procedures within a fast pace technology event planning company.

• Resolved three years of backlogged invoices, restored order and organization to processes, regrouped records in disarray, researched, solved billing problems, corrected invoicing and journal entry errors, maintained accounts receivable records for incoming vendor payments

• Managed and trained new full-time employees as well as Intern students on best practices and how to follow GAAP rules and regulations

• Reported 1099 Misc payments annually to IRS, assisted General Ledger team with reconciling monthly accounts, recovered over $200k in duplicate payments, and prepared domestic and international wire transfers

• Worked closely with reconciling accounts with international vendors. managed processes for US and International company departments such as India, Singapore, Australia, and United Kingdom

• Assisted in the implementation of system migration from Great Plains to Oracle and cleaned up Vendor Master File of over 7500 vendors of which 60% were duplicated

PCAOB – Public Company Accounting Oversight Board Washington, DC June/2015 – June/2016

Accounts Payable Manager

Imparted consistent daily leadership, guidance, and oversight of the PCAOB’s Accounts Payable processes and procedures. Serve as the primary point of contact for all vendor invoices and employee expense reimbursements to PCAOB. Monitor, maintain, and improve all internal controls about the Accounts Payable and cash disbursement functions

• Began the implementation of automated approval flow to ensure vendor invoices are processed and paid timely, reduced invoice backlog from $1.7m to $262k within three months of hire, executed 95% centralized invoice

submission and approval process throughout the company and provided instant accountability and tracking for invoice processing • Organized and implemented accounts payable customer service email communication to improve and enhance effective customer service, daily monitor the ********@*****.*** inbox and distribute all department e-mail to the appropriate parties or systems, monitor monthly rent wires for all PCAOB sites

• 1099-MISC reconciliation and IRS reporting, trained team members to remain compliant with Federal Trade Regulations and GSA per diem guidelines Primary point of contact for vendors and vendor invoice inquiries, account reconciliations, and concerns

• Audited and submit for payment monthly over 500 Concur expense reports for all PCAOB’s employees, reviewed, posted and approved invoice processing batches submitted by Accounts Payable Specialists, reconciled vendor accounts monthly to prepare Journal Entries (JE’s) for month end close (MEC)

• Introduced e-invoicing upon arrival – implemented a paperless system for 98% of vendors to email invoices for payment, Purchasing Card Administrator – responsible for auditing charges placed on company p-cards to ensure each cardholder is in compliance with the PCOAB’s policies and procedures. Reported company cash-flow status weekly to the Director of Finance

• AMEX Program Administrator – disbursing company employee cards and training on process and procedures of card use and submission of travel expenses

PCORI (Patient-Centered Outcomes Research Institute) Washington, DC May/2013 – June/2015

Accounts Payable Manager Subsidiary of NIH

Provided daily leadership and oversight of PCORI's AP functional operations. Serve as the primary point of contact for all parties submitting invoices and expense reimbursements to PCORI. Monitor, maintain, and enhance all internal controls about the Accounts Payable and cash disbursement functions

• Facilitated vendor enrollment into electronic payment system. Obtained 95% completion of all vendors to ACH vs. Check payments. Savings for the company of over $200k annually, implemented GO GREEN e-invoicing upon arrival – created paperless system for vendors to email invoices for payment

• Monitored *******@*****.*** inbox and distribute all department e-mail to the appropriate parties or systems, monitored, organized, implemented accounts payable customer service email communication to improve and enhance effective customer service and cleared receiving report by releasing payments that were on hold due to non-receipt of inventory

• Trained team members on how to ensure we remain compliant with Federal Trade Regulations and GSA per diem guidelines, 1099-MISC reconciliation and IRS reporting, reported company cash-flow status weekly to the Director of Finance, prepared international and domestic wire transfers

• Centralized invoice submission and approval process throughout the company. Cut down processing time by three business days, revised policies and procedures of the AP department to meet regulations and the primary point of contact for vendors and vendor invoice issues, reconciled vendor accounts monthly to prepare Journal Entries (JE”’s) for month end close (MEC)

• Processed trade payables, expense reimbursement requests, credit card reconciliations, and recurring/period payments, when necessary, reviewed and approved employee and participant expense reports to ensure they are GSA and FTR compliant, implemented automation of the New Employee Report Form (NERF). Increased turnaround time for employee reimbursements

Howard University

Directed front-line team leads and a team of 16 account technicians level I and II to audit and route vendor invoices in the payment system for timely processing of all checks, wire payments, student stipends, approved vendor invoices and other payment requests relating to and in support of the Universities policies and procedures.

• Lead accounts payable team to high performance on departmental updated processes.

• Served as a liaison with the purchasing team to implement process improvements in both accounts payable and purchasing that will ensure the most efficient servicing of suppliers' accounts.

• Monitored, maintained, and enhanced all internal controls in relation to the accounts payable and cash disbursement functions.

• Established targets for improvements in cost per invoice processed and invoices processed per hour by improving productivity. Lead the team to continuous quarterly improvement in these metrics.

• Drove for continuous improvement to improve productivity in each of the sub-functions within the accounts payable group including, inventory processing, expense processing, and freight processing.

• Began the implementation of a paperless system through imaging, invoice attachment in the payment system and document management for accounts payable.

• Completed renovation of accounts payable to secure check printing and distribution for University checks.

• Organized and implemented accounts payable customer service email communication to improve and enhance effective customer service.

• Ensured that all accounts with open discrepancies are followed up on until brought current and satisfactory resolution is brought to disputed items.

• Served as a liaison with the departments within the Controller's office to ensure monthly accounts are reconciled

• Implemented transition of petty cash accounts to purchasing card (P-Card).

• Overseen the travel card for the University, including members of the Cabinet and Board of Trustee.

• Prepared responses to Management Letter comments provided by external auditors.

• Organized, facilitated and completed the centralization of accounts payable invoice files

Certifications and Education:

• (APM) Accredited Payables Manager Certified, IOFM, TAPN

• (CPRS) Certified Payables Reporting Specialist, IOFM, TAPN

• North Carolina A&T University, Accounting Major

• Strayer Business College, Washington, DC Accounting Major

Technical Skills:

SalesForce, Financial Edge, Sage Intacct, Coupa, Concur, Kofax, Renodis, Replicon Payroll System, CoStar Real Estate Program, Kwiktag, Nexonia, Excel, AppZen, Auditoria, Wells Fargo Bank, CIT Bank, Key Bank, NetSuite, Envi, Vantaca, TOPs, StrongRoom, Alliance Association Bank, QuickBooks, Intuit, PeopleSoft, Oracle, Prime Pay, Microsoft Dynamics AX, Navision, Microsoft Dynamics D365, Great Plains, Paymode X, Truist, CashPro/Bank of America, Bank of America Works, Citibank, Barclays Bank System, PNC Pinnacle, Bill.com, JD Edwards, DocuPeak (WebiPlex), ARIBA, Costpoint, ReadSoft, MSA, SAP, FRS, Microsoft Office Suite, NOAH, Quattro Pro, Certify, TRAC

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