Technical Support It Project

Timothy M. Jolicoeur

**** ********* ***** ***** *****, OH 45034 E-mail: **********@*****.***

SUPPORT SPECALIST / IT CONSULTANT

Technical management professional with progressively responsible experience and visible achievements in IT Project Management, Process Engineering, Program Management, operational development and strategic planning within the automotive and aviation industry. Strong history of productivity improvement through expert leadership, teambuilding, and workflow optimization.

Possess keen long-range planning and organizational skills perfected through leading-edge technical and industry expertise. Focused and detail-oriented with exceptional ability to deliver projects on time, within budget, and to customer specifications. Committed to delivering optimum quality and performance at all times.

MANUFACTURING STRENGTHS

Process/Project Development

Continued Process Improvement

Project Needs Assessment

Full Project Lifecycle

Project Risk Analysis

TcFTS (Full Text Search)

Diagnostics / Troubleshooting

Profit and Loss (P&L)

Product Design Management

Budget Administration

Cost Benchmarking

Lean Manufacturing

Supply Chain Management (SCM)

Shop Floor Planning

Process Build Sequence

Delivery Route Sequencing

Process Material Flow

Process Improvement

Six Sigma

Agile leadership

Critical Thinking

Material Management

Team Leader

HTML AWC

Vmware Horizon View

PROFESSIONAL EXPERIENCE

Sabel Systems 10/2/2023 to 1/9/2024

Wright Patterson – Dayton OH

Senior Support Specialist Teamcenter AWC SolidWorks

CAD Support for NX, Teamcenter, AWC, and SolidWorks

Creating/Modifying Workflows (Workflow Designer), and Stylesheets

Familiar with Teamcenter Product Configurator

Customized Workflows with Handlers and Triggers

Worked in BMIDE to change and update Stylesheets

Created C5 Landing Gear BOM from multiple Engine Families thru Excel

Understanding of Agile methodology for bi weekly Sprints

Tested changes in Stylesheets/Workflows prior to deployment

Familiar with ITK (Integration Toolkit) for Teamcenter customization

Experience with SOA (Service-Oriented Architecture) implementation

On Line Design 5/16/2023 to 7/31/2023

Procter & Gamble - Cincinnati, OH

Solid Edge Teamcenter Bulkload SAP CPR Cost Controller

CAD Support for Solid Edge, Teamcenter, AWC, and SolidWorks

Experience as CPR Cost Controller for New Commercial Part Request

Experience as Bulkload Data Loader

Created, troubleshot, followed-up and resolved ServiceNow Tickets

Familiar with: My Projects, Structure Manager, Workflow Designer, Preferences, Manufacturing Process Planner, Change Management, Query Builder, Access Manager, Report Builder, Schedule Manager, Organization, and PLM XML.

Understanding AWC Easy Plan for Work Instructions (RAC MPP)

Atos Syntel 5/2020 to 11/2022

Procter & Gamble – West Chester, OH

L2/L3 IT Technical Consultant

Created, troubleshot, and followed-up user Incidents in ServiceNow for CAD support: NX, Teamcenter, AWC, Solid Edge, SolidWorks, and AutoCAD

Level L2/L3 CAD Support for NX, Teamcenter, AWC, Solid Edge, SolidWorks, and AutoCAD.

Familiar with Teamcenter syslog files in POOL managers for troubleshooting.

Familiar with Teamcenter Modules: Projects, Structure Manager, Workflow Designer, Preferences, Manufacturing Process Planner, Change Management, Query Builder, Access Manager, Report Builder, Schedule Manager, Organization, and PLM XML.

Familiar with NX product/model design/build

Understanding of quoting and negotiation process.

Worked with Siemens (GTAC) for OTB code issues in supported software

Created Siemens IR’s from users Incidents, for troubleshooting, and tracked status to resolution.

Work with Siemens and Procter and Gamble engineers/developers, for TEM and BMIDE.

Familiar with configuration of Autodesk to integrate with Teamcenter

Familiar with ECAD (Electronic computer-aided design) SolidWorks

Familiar with MCAD (Mechanical computer-aided design) Autodesk, SolidWorks, NX

TATA Technologies 8/2010 to 4/2020

General Electric – Lynn, MA and Evendale, OH

L1/L2 Technical Consultant

Trained Process Engineer’s, PLM Teamcenter (MPP), and NX.

Supported PLM Teamcenter and NX product/design issues.

Strong knowledge with Teamcenter module Manufacturing Process Planner (MPP).

Assisted in migration of GE Aviation engine build process from legacy software to Teamcenter Manufacturing Process Planner.

Familiar with dispatcher configurations (Dispatcher Workspace); assigning work orders, view the agent details

Familiar with Putty and VPN for users to connect and system remotely.

Familiar with Testing, Teamcenter updates and deployments

Created, troubleshot, and followed-up, ServiceNow Tickets for Teamcenter and NX

Familiarity with PTC Windchill 5.1 for configuration management and change management

Functional knowledge of EBOM Engineering and MBOM Manufacturing.

Understanding of Lean Manufacturing principles. (Part Presentation, Product Quality, and Maintainability).

Familiarity with Program Management procedures (MS Project)

Understanding of RDBMS (Relational Database Management System) MySQL

Familiar with Export Control; ITAR and EAR.

Familiar with Teamcenter, and NX implementation.

Understanding of functional design, process design, testing, and training.

Familiar with Teamcenter TipQA.

Familiar with TQM and Six Sigma

Familiar with New Product Introduction (NPI)

Knowledge and understanding of Quality Management Systems (ISO 9000/9001te, AS9100)

Experience with, PFMEA, and MFMEA.

Good Understanding of Total Quality Management (TQM).

Understanding of procurement practices for manufacturing.

Functional knowledge of Supply Chain Management (SCM).

Assisted in checking of Manufacturing Planning, BOM’s, Datanames, and Work Flows.

Trained Process Engineer’s, ME and Tech’s, PQM (TipQA), and how to transition over from their current software to TipQA, and implement at the site

Contributions

Assisted in development and implementation of Vmware Horizon View (VDI) for multiple site Remote.

Boosted user enthusiasm/learning thru one on one training methods.

Significantly impacted Teamcenter release (MPP) 10.1.1 by extensively testing and reporting defects before release to manufacturing.

Reported and tracked defects in HP Quality Center.

Assisted in the rollout of TipQA (Quality).

HMS Company LLC - Troy, Michigan 5/1997 to 6/2009

Process Engineer / Project Manager

Held Process Engineering authority for entire BIW Body Shop Process

Increased safety, reliability, quality, and timing, by verifying that no major accidents happen during the lifecycle

Directly involved in Product Compliance and Product Development (PDT).

Managed teams of 25+ CAD Engineers in various functions

Experience with Program Management procedures.

Directly involved in GD&T (product tolerance interpretation) during design and build,

Directly involved with Catia, Unigraphics, AutoCAD, RobCAD, Automod, Deneb and eMPlanner

Played key role in strategic planning, for many Body Shops, to install tooling during shutdown and weekends.

Directly involved in Robotic offline programming and simulations.

Managed a team of engineers for to determine man to machine timing (Man/Machine Interface).

Understanding of quoting, bidding and negotiation process.

Contributions

Boosted employee productivity thru standardization and timeline management.

Extensive knowledge of various NPI (New Product Introduction) processes

Consistently deliver cost savings through quoting process and optimization.

Assisted in development and implementation of Process/Project tracking program.

Captured savings by redesigning to eliminate underutilized stations and robots.

Trained 15 employees in Ergonomics Line Balancing Assessment, Operator Utilization.

Managed numerous projects from inception to 20hr run in plant within PMBOK Guidelines.

Responsible for creating tool tracking template/matrix for robot programmers and offline program.

Played key role in project implementations/closeouts to identify new issues and challenges.

UTICA ENTERPRISES - Shelby Township, MI 1991 to 1997

Project Manager/ Robot Standards

Project Management authority for BIW.

Design and process for all Closure tools (BIW).

Managed all Closures cells from conception, processing, design, build, customer delivery, installation and 20hr run.

As Project Manager oversaw all tracked, timing, resourcing, scheduling, and budgeting.

Assisted in writing quality manuals and implementing standards for ISO9001te.

Managed, w/ Factory management team, prototype build, sample run, DV build, PV build, PPAP, and SOP.

Contributions

Increased productivity, of build shops and employees, by creating and implementing build tracking system for all BIW Closures cells, form program to production launch

Standardized KITs to increase production and reduce costs in materials to expedite (SOP) (Start of Production).

Boosted sales with new equipment

Experience with Program Management procedures

Retimed the plant for throughput and added additional stations above the original scope due to overutilization.

Significantly impacted design / build operation by introducing product change forms to secure dollars and hours lost to changes during the process/design/build stage.

Developed strategic, corporate business plan which contributed to a $2M annual profit growth (Robot Dress Package) for all robotic disciplines.

FUTURAMIC DESIGN - Warren, MI 1989 to 1991

Checking / CMM Fixture Designer

Supervised 10 engineers in process, design, check, build, follow-up and final deliverables.

Executed standards for design/build processes

Standardized Auto LSP routines for AutoCAD13.

WISNE DESIGN (PICO) - Southfield, MI 1986 to 1989

Body Side/Underbody Designer/Processor/Checker

Held major Process position with primary responsibilities in designing all BIW components

Worked with Product Engineers for GD&T and the process to find the optimum position for clamp surfaces and welds (FA, CC, and UD)

Included all activities necessary for process/design/detail and check.

Conducted meetings with plant personnel, product engineers, and process engineers to brainstorm issues with welds, interference, and non-compliant product.

CLASSIS DESIGN - Clawson, MI 1978 to 1986

Mechanical Designer/ Detail Leader

Held major position for designing of U-body welding presses, and standardization of detailing for build.

Responsibilities included all activities necessary for process/design/detail and check.

Was directly responsible for training 8 Detailers.

Conducted Manual robot reach studies for Material Handling/Sealer and Welding robots. Used 3rd angle projection to manually tip panels.

PROFESSIONAL DEVELOPMENT

Project Management Tools and Techniques

Design for Health and Safety 2.0 (DHS)

Cross Function Deep Drive

Eve/Man Machine (Ergo)

Lockout Energy Control

Ergo Prime (Line Balancing)

Failure Mode and Effect Analysis (FMEA)

Design Mode and Effect Analysis (DFMEA)

Process Mode and Effect Analysis (PFMEA)

Body Shop BOP 3.0 (Bill of Process)

OPTYM/Elba (Operator Timing)

Common Welding Principles (WS1)

Using MS Project

Common Design for Health and Safety 3.0

Tecnomatix

JAVA/Oracle

Teamcenter NX

Teamcenter production (MPP) Engineering TcAE

Teamcenter Rich Client

Teamcenter Change Management

Teamcenter Data Migration from Legacy

Man Machine Interface (MMI/HMI)

HP Quality Central (Teamcenter Testing)

PTC Windchill

Teamcenter Supply Chain Help Desk

TipQA

GD&T

Vmware Horizon View (VDI)

EDUCATION, CERTIFICATIONS, & SKILLS

Education: Shrine High School, Oakland Community College, Macomb Community College, GM University.

Certifications and Skills: Microsoft Access, Project, PowerPoint, Word, Excel, Outlook, AutoCAD, Automod, (CAD/CAE), Solid Works, Deneb, RobCAD, Unigraphics, NX, Catia, MDM/Planner, Teamcenter TcAE, Society of Automotive Engineers (SAE), Society of Welding Engineers (SWE), MIG/TIG welding, Blue Print Reading, GD&T, PTC Windchill, Energy Lockout, Cross Functional Deep Drive, Siemens PLM Project Lifecycle Management, Teamcenter for MFG (MPP), VMware Horizon View (VDI), Teamcenter AWC

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