Patient Care Customer Service

RM

ROCKEL MATTERSON

**********@*****.*** 267-***-**** Philadelphia PA

Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.

Blood collection

Client documentation

Care plan assessment

Patient Care

Chronic Disease Management

Client safety and first aid

Self Employed Philadelphia, PA

Home Health Aide

02/2013 - 11/2022

Helped clients move in bed, stand or walk using proper body mechanics techniques.

Changed bed linens and maintained a clean living environment for the client's safety.

Administered medications as instructed by physician or nurse practitioner. Little Flower CNA Manor Philadelphia,

PA

CNA

01/2020 - 01/2021

Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.

Reported changes in patient condition to registered nurse or physician. Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Ensured compliance with HIPAA regulations regarding confidentiality of information.

Hair Buzz Customer Service Philadelphia,

PA

Customer Service Representative

02/2001 - 11/2011

Research assistance requested and offer accurate information to resolve issues and respond to inquires

Answered inbound calls to greet and assist customers with various needs and question

Issued refunds, merchandise exchanges and price adjustments in compliance with company policies

Provided Solutions, recommendations and replacements with empathy and positive feedback

Helped team performance by training and mentoring new employees. Marconi Medical Blackwood, NJ

Certified Phlebotomy Technician

10/2022

Summary

Skills

Experience

Education and Training

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