Customer Service Social Media

CHANNING SUTTON

Phone: 574-***-**** Email: ********@*****.***

Objective

Organized, knowledgeable individual with about 8 years of Management experience seeking to work with a company where I can utilize my existing skills with further opportunities for growth. I possess extensive experience operating within a Supervisory role in various fields ranging from Customer Service to Production. I am highly team oriented and am fully capable of promoting a team-oriented environment while still effective when working independently.

Employment History

07/2020 - Current

Owner

All Tingz Exquisite LLC, South Bend, IN

Create and distribute customized items according to customer order slips

Market and promote products using social media, face-to-face, flea markets, swap meets, etc.

Oversee all product quality and distribution processes

Create custom and unique designs to increase customer engagement

Monitor and validate payment for ordered products prior to shipping

Provide samples for customers during initial meetings and obtain order slips both virtually and in-person

Maintain business license and ensure all paperwork is up-to-date

10/2021 - 06/2024

General Manager

Popeyes, South Bend, IN

Successfully improved store from a Grade C to a Grade A within a year

Performed inventory counts

Submit and Process truck orders

Oversaw the bank deposits and change requests

Organized and create the weekly schedule

Schedule and conduct interviews

Oversaw the hiring, onboarding, training, disciplinary action, and firing of employees

Observed and maintained the store overall

Monitored sale trends and improved overall sale levels through promoting new products, existing products, and providing exceptional customer service with each interaction

Courteously addressing customer complaints promptly while upholding company policy

12/2020 - 10/2021

SUPERVISOR

Lippert Components Inc, South Bend, IN

Verifying and maintaining records on incoming and outgoing shipments involving inventory.

Verifying and recording incoming merchandise or material and arranging for the transportation of products.

Preparing items for shipment and transport through facility with forklift

Supervising warehouse activities as well as bills of lading and data entry

Consistently tracking product information in order to keep businesses and supply chains on schedule

06/2015 - 11/2020

Assistant Manager

Popeyes, South Bend, IN

Manage store and addressed customer concerns while providing exceptional customer service

Open and close store

Perform drawer counts for each register at close of business day

Count safe and validate accuracy of reported funds

Ensured sufficient change was available daily with trips to the bank for change orders, daily day deposits, and night deposits

Schedule employees for their designated shifts based on submitted availability and leave requests

Schedule interviews with potential employees

Oversaw hiring, firing, onboarding, and training for all staff members

Performed inventory counts and submit orders to address inventory shortages

01/2015 - 07/2019

Strap Supervisor

NISCO, Bremen, IN

Assist associates in completing orders to maintain quota

Sign off first pieces

Report issues to Plant Manager

Enter data into computer systems

Responsible for all parts being built to the manufacturing plan and customer specifications

Provide training and direction consistent with training requirements dictated by TS16949 documents

Ensure any accident or near miss report investigation are accurately completed

Monitor scheduled work to meet customer requirements and ensure labor is managed efficiently and effectively

Ensure material is available for Operators to meet schedules

Maintain specific control measures to provide traceability throughout the manufacturing process

Follows all schedules and requirements pertaining to LPA's and Focus Safety Audits

Responsible for ensuring production records (scrap, rate board documentation) are maintained daily

Responsible for attendance, overtime, and overtime equalization daily

Arrange, conduct and or oversee team meetings to ensure communication of important information, including shift huddles

Understands the importance of quality and assists in the achievement and maintenance of TS 16949 and ISO 14001 certifications

03/2013 - 07/2019

Server

Cheddar's Scratch Kitchen, Mishawaka, IN

Prepares tables, rolling silverware, making sure condiments are refilled and performing other checklist tasks

Staying updated on current menu, liquor and beer choices, and specials

Maintain sanitation, health, and safety standards in work areas

Greets guest at door upon arrival and provides exceptional customer service during visit

Promotes Specials and Programs

Offers specific drinks, desserts and appetizers and writes order on server pad

Delivers food and beverages at designated table

Perform Pre-Bus and Bussing tables after customer has left

Uses POS system for order entry and transaction processing of cash, credit cards and Gift Cards.

Provides guest with exact change when paid in cash.

Education History

Business Management

Associate's Degree

Brown Mackie College, South Bend, IN

General High School Curriculum

High School Equivalency Diploma

Chelsea Adult Education, Chelsea, MI

Occupational Licenses, Certificates and Training

09/2022

ServSafe Certification

ServSafe National Restaurant Association

10/2021

Dental Assistant

Oceanpointe Dental Assisting Academy of North Indiana

07/2021

Qualified Forklift Operator

Lippert Components

10/2019

Certified Food Safety Manager

National Registry of Food Safety Professionals

11/2007

Certificate

Marinellos Beauty school

Honors & Activities

I was on honor roll recipient for 2 years and was involved in extracurricular activities including track, basketball, and cheerleading.

I have had multiple opportunities for advancement from multiple employers due to my exceptional work ethic and dedication.

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