Receptionist

Monique Wilks

****************@*****.*** 352-***-**** Gainesville, FL

SUMMARY

Seasoned Receptionist with 5 years of experience, adept at managing multi-line phone systems and streamlining communication. Proven track record in enhancing office efficiency and overseeing visitor access procedures. Seeking to leverage reception expertise and robust administrative skills in a new Receptionist role. WORK EXPERIENCE

Career Break Aug 2023 - Jul 2024

• Voluntarily stepped away from the professional environment to focus on personal development, family commitments, and other interests, while staying abreast of industry trends and developments to ensure a smooth transition back into the workforce.

Select Medical/UF Health Rehabilitation Hospital Gainesville, FL Receptionist Nov 2021 - Aug 2023

• Effectively managed incoming calls, providing courteous assistance and ensuring accurate transfer to appropriate departments and staff.

• Enhanced patient care coordination by promptly notifying relevant personnel of new admissions through efficient email communication.

• Maintained facility security and patient safety by overseeing strict visitor access protocols and keeping detailed visitor records.

Naylor Association Solutions Gainesville, FL

Receptionist Nov 2017 - Jun 2020

• Enhanced visitor experience by efficiently addressing inquiries and ensuring timely liaison with appropriate staff members.

• Managed high-volume telephone communications, accurately routing over 50 calls daily and distributing messages to enhance information flow.

• Sustained office operations by meticulously performing administrative tasks to support organizational efficiency. EDUCATION

Rahway High School

High school diploma, Not specified

Rahway, NJ

Jun 1991

SKILLS

Customer Service • Typing • Microsoft Access • Epic • Windows • Clerical Experience • EMR Systems • Hospital Experience • Hipaa • Microsoft Excel • Multi-Line Phone Systems • Medical Scheduling • Data Entry • Attention to Detail • Communication Skills • Telephone Etiquette • Time Management • Multitasking • Organization • Organizational Skills

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