Customer Service Specialist
Resume:
Tracee Deatherage
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my experience to add immediate value to an organization.
Employment History
Store Associate, Triumph Energy (Centerpoint Shell). Huber Heights, Ohio
Jan. 2023 - May. 2024
Describe merchandise and explain use, operation, and care of merchandise to customers.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Use nondisciplinary tools and equipment such as a computer.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Greet customers entering establishments.
Calculate total payments received during a time period, and reconcile this with total sales.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Recommend, select, and help locate or obtain merchandise based on customer needs and
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Greet customers and ascertain what each customer wants or needs.
Exchange merchandise for customers and accept returns.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Team Member, Casey's . New Carlisle, Ohio
Jan. 2022 - Dec. 2022
Stock shelves, and mark prices on shelves and items.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Answer questions about product features and benefits.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Issue receipts, refunds, credits, or change due to customers.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Explain products or services and prices, and answer questions from customers.
Assist customers by providing information and resolving their complaints.
Answer customers' questions, and provide information on procedures or policies.
Greet customers entering establishments.
Calculate total payments received during a time period, and reconcile this with total sales.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Compute sales prices, total purchases and receive and process cash or credit payment.
Answer questions regarding the store and its merchandise.
Greet customers and ascertain what each customer wants or needs.
Exchange merchandise for customers and accept returns.
Press Operator, MTM Molded Products . Dayton, Ohio
Mar. 2009 - Feb. 2019
Examine completed workpieces for defects, such as chipped edges or marred surfaces and sort defective pieces according to types of flaws.
Inspect, test, and adjust completed units to ensure that units meet specifications, tolerances, and customer order requirements.
Stack or arrange tested products for further processing, shipping, or packaging.
Inspect, test, or measure materials, products, installations, or work for conformance to specifications.
Remove defects, such as chips, burrs, or lap corrod
Discard or reject products, materials, or equipment not meeting specifications.
Compare colors, shapes, textures, or grades of products or materials with color charts, templates, or samples to verify conformance to standards.
Record inspection or test data, such as weights, temperatures, grades, or moisture content, and quantities inspected or graded.
Notify supervisors or other personnel of production problems.
ed or pitted surfaces.
Adjust, clean, or repair products or processing equipment to correct defects found during inspections.
Recommend necessary corrective actions, based on inspection results.
Education
Belmont HS, Dayton, OhioHigh School Diploma, General Studies, Jun. 1992
Personal Info
Phone:
Email:
******.**********@*****.***
Address:
3716 Kettering Ct #10-103, Fairborn, 45324, OH (US)
Skills
Customer Service
Cash Handling
Computers
Plastic Molding
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