Customer Service Executive Assistant

Irish Georgette A. Dizon

Address: Flat ** Bldg **15 Road 2125 Blk 321, Al Gudaibiya, Kingdom of Bahrain

Birthday: October 12, 1992 Email: ******.*****@*****.*** Mobile: +973-********

SUMMARY OF QUALIFICATION

Executive Assistant with extensive experience in providing high-level support to senior executives in corporate settings.

Highly adept at interacting with clients and stakeholders, both verbally and in writing, with fluency in English.

Strong interpersonal communication skills, proactive in approach, and known for being an excellent team player. Demonstrated ability to achieve results independently and with minimal supervision.

Proficient in using ERP systems, specifically Kerridge Commercial Software.

Skilled in using MS Office suite (Word, Excel, PowerPoint, Outlook) for reports and optimizing day-to-day operations.

CAREER HISTORY

Royal Court Services, Kingdom of Bahrain

March 2021 - Present

Position: Private Secretary to the Director of the Royal Private Residence, Safriya Palace

Scope and Responsibilities:

oAdministered a highly responsive client service for any secretarial queries.

oComposed official letters, reports and keeping up-to-date records of housekeeping staff such as National IDs, passport, visas and other related documents.

oFacilitated Team meetings in the absence of the Director and drafted minutes of meetings.

oMaintained inventory lists of furniture, cleaning equipment, linens, perfumes, etc.

oManaged office supplies and processed store requisitions, including interactions with third-party suppliers.

oCoordinated international travel arrangements, prepared travel itineraries, reviewed travel budget policies, and sourced affordable and convenient packages.

oCreated and proofread documents such as agendas, meeting summaries, memos, and presentations.

oManaged Inventory Control; developed and implemented inventory control systems and practices.

oLiaised and negotiated with vendors and suppliers to ensure the quality of stock purchases.

oPrepared supply and demand requirements to ensure availability of stock.

American Cultural & Educational Center (ACEC), Kingdom of Bahrain

Nov 2019 – October 2020

Position: Sales & Marketing Manager

Scope and Responsibilities:

oActively sought out new sales opportunities through cold calling, networking, and social media.

oConducted sales in the field via face-to-face interactions with potential and existing customers and followed up on sales inquiries made by potential customers through website chats, emails, and inbound calls.

oManaged organizational sales by developing a business plan covering sales, revenue, and expense controls.

oResearched and developed marketing opportunities and plans, understood consumer requirements, identified market trends, and suggested system improvements to achieve the company's marketing goals.

Steelmark Mideast W.L.L., Kingdom of Bahrain

Aug 2018 – November 2019

Position: Sales Coordinator

Scope and Responsibilities:

oProvided clerical support such as preparing RFQs, Purchase Orders, Delivery Notes, and Invoices.

oUnderstood pricing policies and margins to provide accurate quotations.

oNegotiated and maintained good rapport with suppliers and clients.

oArranged shipments for upcoming materials.

oTracked shipments and liaised with clearing agents.

oEnsured safe and timely pick-up and delivery of shipments.

oFollowed up on outgoing orders and payments.

oInformed clients of unforeseen delays or problems.

oCoordinated with other departments for any technical queries.

oProvided troubleshooting assistance for customer orders, account statuses, and relevant problems.

oVerified ordered materials upon arrival.

oResponded to customer complaints and provided after-sales support when requested.

Standard Chartered Bank, Kingdom of Bahrain Sep 2016 – May 2018

Position: Business Development Executive

Scope and Responsibilities:

oIdentified new sales leads.

oPromoted the company’s products/services by addressing or predicting clients’ objectives.

oMaintained successful relationships with new and existing customers.

oResearched organizations and individuals online to identify new leads and potential markets.

oOn-boarded new companies with the bank.

oNegotiated and renegotiated by phone and in person.

oDeveloped sales goals and ensured their achievement.

oProvided trustworthy feedback and after-sales support.

First Motors, Kingdom of Bahrain

Nov 2014 – Aug 2016

Position: Sales Support Administrator

Scope and Responsibilities:

oMonitored the status of pending orders regularly through the Kerridge system.

oEnsured compliance with consignment arrival processes.

oManaged the monthly order process, from cost preparation to submission.

oVerified ordered stock against received Pro-Forma Invoices and confirmed orders in the Kerridge system.

oSupervised sales and stock status in sales channels, and prepared analysis reports for management.

oContributed creative ideas to the Marketing Department as required.

oHandled requests from the Sales Department.

oAssisted in cost preparation and issued quotations for retail and fleet deals.

oAssisted in providing miscellaneous reports related to orders, sales, stock, and marketing.

Tylos Building Materials Est. W.L.L., Kingdom of Bahrain

Mar 2012 – Nov 2014

Position: Operations Management & Executive Assistant to the CEO & Managing Director

Scope and Responsibilities:

oSupervised and coordinated staff activities, overseeing and administering daily office operations; developed and upheld management policies, procedures, and systems to ensure productive and efficient office operations, including conducting necessary training and orientation.

oProvided clerical and administrative support to the Managing Director, including responding to emails from clients, suppliers, and forwarders; generating memoranda; preparing formal letters as required; and managing personal requirements such as planning travel itineraries, flight bookings, and hotel accommodations.

oAnswered and directed incoming phone calls, determined their purpose, and forwarded calls to appropriate personnel; addressed queries and provided accurate information.

oReceived visitors by greeting, welcoming, and directing them appropriately.

oParticipated in business meetings, capturing important topics and minutes.

oMaintained diaries, managed appointments, and handled typing, preparation, and collation of reports and filing of documents.

oManaged office supplies inventory by checking stock levels, anticipating supply needs, placing orders, and verifying receipt of supplies.

oPrepared sales quotes, purchase orders, and invoices; liaised with government ministries for compliance requirements such as Test Certificates and Certificate of Compliance.

oEnsured and maintained up-to-date records of employees' documents such as passports, identity cards, and visa renewals.

TRAININGS AND CERTIFICATIONS

DESIGN LEADERSHIP WORKSHOP

FINANCIAL ADVICE PROGRAMME (MODULES 1 AND 2)

ISO 9001:2008 INTERNAL AUDITOR TRAINING

QUALITY MANAGEMENT SYSTEM ASSESSMENT AWARENESS TRAINING (ISO 9001:2008)

EDUCATIONAL BACKGROUND

AMA International University - Bahrain

B.S. Business Informatics April 2012 - Graduated

Contact this candidate