Telecom field technician

STEVEN APILADO

**** ******** ****** ********* **, 99504

907-***-**** ***********@*****.***

Skills

Customer Communication

Solving Customer Concern

Maintaining Clean Work Areas

Diagnostic and Trouble Shooting Residential Networks

Patient and Attentive

Relationship Building

Research

Product Knowledge

Empathy

Active Listening

Education

A.J Dimond High School

Graduated with Summa Cum Laude

May 2007

University of Alaska Anchorage

Computer System Engineering

2 years(incomplete

Cable Tech

Field Technician Contractor April 2009 – May 2017

351 east 92nd ave, Anchorage AK 907-***-****

New Installations

Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.

Installed Internet and Land Line Modems and Cable Top Box

Demonstrated How To Use on All Equipment

Trained New Technician

GCI Telecommunications

Field Service Technician August 2017 – October 2022

Collaborated with other to resolve complex technical issues

Worked with diverse Weather and Ground Conditions

Preformed preventative maintenance of telecommunications equipment

Worked w/ OSP on Mitigating Noise to keep Plant Clean

Repaired residential and business networks

Assisted in-house and contractors technicians over the phone and on job sites

Club 100 (27times)

Lead sales Quarterly for 3 years

References

Wesley Davis 907-***-****

Arnel Farlan 907- 727-9946

Mike Lupas 907-***-****

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