Human Resources Specialist
Resume:
Jeremy Laxen
Minneapolis, MN *****
******.******@*****.***
Work Experience
Human Resources Specialist
BrightPath - Saint Paul, MN
April 2024 to Present
Front Office Manager
Best Western Plus Como Park - Saint Paul, MN
June 2023 to April 2024
Oversee the Front Desk staff, scheduling, checking guests in and out. Also deal with guest issues that arise, and issue refunds when appropriate.
Human Resources Specialist
Travelers Insurance Group Holdings - Saint Paul, MN April 2022 to May 2022
Part of the Employee Resources Team. Assisted clients with payroll, operating system and general employment questions.
Human Resources Specialist
PROCare HR - Minneapolis, MN
June 2021 to February 2022
Part of the Employee Resources Team. Assisted clients with payroll, operating system and general employment questions.
Payroll Coordinator
Southview Acres Health Care Center - West Saint Paul, MN December 2020 to May 2021
Responsible processing payroll for 250+ employees. Addressing employee concerns.
Also responsible for coordinating new hires, sending out new hire paperwork and Onboarding of new employees.
Human Resources Coordinator
Villa Healthcare - Roseville, MN
August 2018 to October 2020
Responsible for payroll for four of the eleven Minnesota Villa facilities, processing payroll for 500+ employees.
Addressing employee concerns. Onboarding of new employees. Prior to payroll, I ran the orientation workshop for the new employees. Nursing Home Billing Specialist
Northwest Respiratory Services
April 2016 to May 2018
• Quality check and confirm Part A Set Ups
• Review all billing for accuracy before going out • Process insurance changes
• Collect open balances in a timely manner
Quality Assurance Analyst
Corelogic
January 2009 to February 2016
• Conduct quality assurance checks on phone calls and emails.
• Provide excellent customer service by communicating with Wells Fargo Home Mortgage Consultants and Appraisal Management Companies.
• Gather and confirm details, order notes, issues and other related messages through written and verbal communication - Including Phone, E-Mail and Web Chat Instant Messaging.
• Address multiple inquiries and tasks at hand while effectively communicating with each party.
• Assist Wells Fargo employees in modifying orders for services with three different Appraisal Management Companies.
• Help resolve client issues effectively while dissolving any escalations.
• Part of the UAT team to launch a new system and train other employees.
• Effectively Train new and existing employees on updates and standard operating procedures.
• Provided client with status updates and order resolution on mortgage appraisals and title.
• Communicate company and government policies when required to the Wells Fargo and Appraisal Management Companies.
• Responsible for training new employees on the internal systems, as well as company policies and procedures.
New and Pre-Owned Car Sales
Brookdale Buick Pontiac GMC & West Metro Buick Pontiac GMC March 2008 to November 2008
• Extensive lead generation and sales.
• Provide excellent customer service to new and returning customers.
• Work with aggressive sales deadlines, maintain and exceeded sales goals while demonstrating excellent customer service and organization skills.
• New and Pre-Owned vehicle product knowledge.
Director of Sales & Catering
Best Western - Brooklyn Center, MN
November 2003 to June 2007
• Provide excellent customer service to existing and potential guests and clients.
• Responsible for selling blocks of rooms to groups, and collecting payment.
• Responsible for selling meeting and banquet space to corporate and special event clients.
• Managed 20-30 employees.
• Excellent written and verbal communication skills
• Excellent Productivity in high volume and stressful environments
• Ability to work independently, as well as within a team
• Highly self-motivated
• Highly Organized
• Ability to manage time and tasks throughout the working day Education
Diploma
Minneapolis Business College - Roseville, MN
September 1994 to May 1995
Skills
• 20+ Years of Customer Service and
• Accounts Receivable
• Medical Billing
• Live Chat (5 years)
• Order Management System
• Human Resources (3 years)
• Quality Assurance (2 years)
• Payroll (2 years)
• Operating Systems
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