Customer Service Professional/HR
Resume:
Konni Wells, MS
***********@*****.***
Work Experience
Government Operations Consultant I
Dept. of Education -
Tallahassee, FL
February 2024 to April 2024
Call center Analyst for the Division of Early Learning (DEL) partnering with the 30 Early Learning Coalitions and Redlands Christian Migrant Association (RCMA), serving the 69 counties in FL. Duties as a team member of the DEL call center: take calls and respond to emails; provide excellent customer service re: applications to early childcare programs including School Readiness (SR), Voluntary Pre-Kindergarten (VPK) and other options including Headstart programs; collaborate with partners at statewide Early Learning Coaltions (ELC's) respond timely to questions or concerns from parents, caregivers, providers, school administrators, government agencies, etc.; provide QA checks of ELC's; provide Childcare Resource and Referral (CCR and R) service options. Criminal Justice Information Technician
FL. Dept. of Corrections -
Tallahassee, FL
September 2022 to February 2024
Hired as a "Sr. Clerk" at the main Intake Office for Community Corrections, Probation and Perole. Job title changed to CJIT in Jan. 2023. Duties include: manning the front desk at a busy Probation office, greeting and signing in offenders on probation, respectfully addressing concerns of callers, processing and distribution of daily mail, scanning and tracking of inactive files, investigating release of inmates from county jails in Leon and Jefferson counties/ providing daily updates of these to the appropriate officers, supervisors, Circuit & Deputy Circuit Administrators, processing of photos weekly and submitting to Regional office, processing of Violations (VOPs) and sending electronically to the appropriate judge assistants/update of Court tracking log, assisting staff and supervisors as needed, other duties assigned.
Waiver Support Coordinator
The Columbus Organization -
Tallahassee, FL
June 2022 to September 2022
Provided support and coordination of services for special needs clients on the Medicaid Waiver. Met clients at their residences, group homes, workplaces, and within the community. Goal: to assure clients thrive, maintaining health, personal safety, and that they are living "their best lives". Abuse Counselor- Hotline
FL. Dept. Children and Families -
Tallahassee, FL
March 2022 to April 2022
Virtual training for the Abuse Hotline.: The training involved learning the protocol as well as FL. Statutes related to child abuse and neglect, and neglect of vulnerable persons (Floridiams who were disabled and/or elderly). This was an 8 week mandatory (100% remote) classroom style training, leading to offer of hire onsite at the Hotline at DCF.
• Due to illness/effects of COVID (and despite positive support of trainers and my supervisor), successful completion of this mandatory 8 week pre- employment training was not possible. Eligibility Specialist
"OUR Florida" ERAP, Tallahassee Unit, Tidal Basin Government Consulting, Inc. - Tallahassee, FL
June 2021 to October 2021
Temporary contract with FL. Dept. of Children and Families, to assist Floridians with eligibility for financial assistance with rent and/or utilities, when experiencing financial hardship due to COVID-19. Worked with MS Office Suite, Teams group meetings, weekly virtual trainings. Email and phone communication with landlords, tenants, and service providers throughout the state of FL. Reconciled accounts with utility vendors, processed payments (Accounts Payable); Detail oriented and fast paced work environment. (Temporary contract) This contract ended in late October, and I applied for and received unemployment benefits in January 2022, through March, when I started a virtual training at DCF.
Behavioral Therapist (Children's Services)
Promotion to CAT Therapist -
Life Management Center of NW. FL.
October 2020 to March 2021
Promotion from Emergency Services to Children's Services: Community Action Team (CAT) Therapist- Provide individual (behavioral) therapy, group, and family therapy for youth experiencing trauma, at risk for legal problems, drop out, or for more intensive services such as DJJ, Baker Acts, or residential rehabilitation. Community based services provided with a team including Wrap Around Specialist for referral to community resources, Mentors for social skills development, a Team leader and an Office manager. Services provided in schools, client homes, in LMC offices, and in the community, in Calhoun and Gulf counties.
Mobile Crisis Counselor (Emergency Services)
Life Management Center of NW FL. -
Panama City, FL
January 2019 to October 2020
Member of the federally mandated Mobile Response Team (MRT) in Calhoun, Gulf, and Jackson Counties. Respond to crises in “real time”, with a 60 minute response time, in the community, schools, and individuals’ homes. In- home interventions require Law Enforcement escort. The goal is to deescalate and ultimately to circumvent the necessity for higher level service provision (namely Baker Acts). The benefit of 72 hour follow up can assist individuals’ linkage to timely referrals to services that may not have otherwise been accessed. This
“warm hand- off” approach benefits clients and ultimately their experience/ ability to thrive in schools, workplaces, and the community.
Outpatient Counselor, Adult Services
Disc Village Inc. -
Tallahassee, FL
July 2018 to January 2019
Provide Substance Abuse assessments, safety plans, psycho-socials, treatment planning, individual therapy, and group therapy; Assisted individuals with drug and/or alcohol addiction to gain abstinence and maintain sobriety. Monthly Vivatrol injections for alcohol addiction; coordinated and followed with Individual counseling sessions. Provided group sessions at the Franklin County jail. Sr. Vocational Rehabilitation Counselor
Dept. Of Education/Division of Vocational. Rehabilitation - Tallahassee, FL
June 2002 to April 2018
Provision of counseling and guidance as related to disability and vocational endeavors: service coordination for FL. consumers with functional, mental, developmental and/or physical disabilities, or other medical issues, with the goal of attaining or maintaining long term gainful employment; review cases for eligibility based on State policy and Federal guidelines; review and assess medical and/or psychological documentation of disabilities and current level of functioning, and correlation to client’s current vocation or employment goal; attended monthly interagency board meetings; served as VR Liaison of the Third Party Cooperative Agreement (TPCA) for the Community Based Work Experience (CBWE) in local and rural school districts for 15 years; assigned to comprehensive, mental health, and Autism caseloads in Wakulla and Leon counties; Active board member of the Big Bend Transition Council (BBTC) since it began in 2003.
Administrative Secretary
Office of the Comptroller, FL. Dept. of Finance -
Tallahassee, FL
April 2001 to June 2002
Administrative support for the Bureau Chief of State Payrolls and a staff of approximately 40 individuals. Format, track, and electronically distribute official letters to state agencies; update Administrators’ weekly status reports; verify State employment, for various State agencies; operate telephone switchboard; distribute mail; supply requisitions; maintain office equipment; reconcile state expenditures (Accounts Payable); other duties as requested by Bureau Chief.
Administrative Assistant
FL. Independent Living Council, Inc. (FILC)
May 1999 to March 2001
Administrative support member of a Governor-appointed Council representing people with disabilities. Set up statewide teleconferences through SunCom operator; coordinated statewide meetings; recorded and transcribed meeting minutes; provided office automation, coordinated statewide meetings, including electronic communication; developed office procedures manual; provided training seminars; reconciled financial obligations
(Accounts Payable) met with legislators to promote advocacy during session; worked closely with agencies in effort to promote Independent Living services.
Placement/Transition Specialist
(OPS, temporary) Dept. of Corrections
January 1998 to June 1998
Provided academic/vocational assessments, enrollment, and placement of inmates within the facility’s Education Department. Scheduled, administered, scored, and compiled scores of GED and TABE tests; presented weekly orientation; attended weekly executive staffing; maintained confidential files; supervised inmates and vocational Instructors; oversaw work assignments; presented Stress Management seminars; provided individual and group counseling; modeled appropriate coping skills for departing inmates; assisted in transition efforts, to help departing inmates preparing to re-enter the workforce and become productive members of society. Children’s Services, Therapist II (Adult Services: Crisis Line) Lakeview Center Inc. -
Pensacola, FL
January 1996 to October 1997
Provided counseling and clinical services coordination for Pre-K and Middle School students as on-site Behavior therapist in Santa Rosa County schools; provided Individual, Group, and Intensive therapy for at-risk youth; billed Medicaid; consulted with school officials, teachers, supervisors, and psychiatrists regarding treatment planning and referrals; maintained case notes; Board Member of Santa Rosa County’s Interagency Council for Pre - K; facilitated court ordered parenting group; Served as after-hours Crisis Counselor: provided assessments for Emergency Services.
“Administrative Assistant/Office Automation” (GS Positions: USAF and US Navy) U.S. Air Force, Department of Defense, GS Civilian - Biloxi, MS
January 1994 to January 1996
1992- 1996
Provided administrative support to the directorate of a Civilian Engineering Command under the Det. of the U.S. Navy. (*Note: After one year, transferred to the same position with the U.S. Air Force, at KAFB, “Medical Readiness”). Recorded/ transcribed minutes for executive level weekly meetings; maintained data base; reviewed official documentation; Processed travel and leave requests; HR duties; In/Out processing of civilian and military personnel; maintained monthly executive calendar; coordinated USAF Reserve program, as “Reserve Affairs Liaison” for approximately 60 Reservists; coordinated and facilitated USAF sponsored Smoking Cessations group. Department of Defense, GS Civilian
Dept. Of the Navy USNAVFACENGCOM -
Lester, PA
October 1992 to October 1993
Education
MS degree in Counseling & Rehabilitation
University of S. Alabama -
Mobile, AL
May 1994 to October 1997
BS degree in Behavioral Science
University of Laverne -
Naples, IT
January 1990 to June 1992
Skills
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• Medical receptionist
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• Medical office experience
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• Customer service
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• Professional Counselor (10+ years)
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• Medical terminology
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• Live chat
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• CRM software
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• CPT coding
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• Medical coding
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