Customer Service Health Care

NNO a EV)

MELISSA SISTRUNK

*** ***** ****** ****** *** C6, Mount Vernon, NY 10550 516-***-**** Missysistrunk @ gmail.com

Aspiring Health Care Professional with excellent customer service experience seeking a position in a Health

Care setting. Reliable, caring and motivated professional with knowledge and experience in office

environments. Ability to work with others in a team environment.

SKILLS

Knowledge of CPT and ICD-10 codes and medical billing

Excellent communication skills both written and verbal

Good organizational and time management skills

Demonstrated customer service skills while interacting with customers

Proficient in Windows, Microsoft Word, PowerPoint, and Excel, Optimum, Med iSOFT

Exceptionally well-versed in providing suggestions to customers based on their individual needs

Maintain presentable assigned areas, aiming at customer satisfaction

EDUCATION

Strayer University; Bachelor of Science-Information Systems & Technology Expected: 2020

The College of Westchester, White Plains, NY 4/2018

Associate in Occupational Studies (AOS), Health Information Management

EXPERIENCE

Home Depot, Port Chester, NY 2015-Present

Specialty of Sales

e Answer phones and perform cashier duties

¢ Provide customer service, including directing customers to products, answering questions about goods,

or assisting in purchase decisions

e Provide stock, organizing, and cleaning duties at the request of the management team

Westchester County Parks and Recreations, New Rochelle, NY 2013-2015

General Laborer

¢ Cleaned and prepared a job site, loading and delivering materials

¢ Used a variety of tools and machines, such as leaf blowers, forklifts, levels, lifts, power drills, grinders,

saws, pressure washers and water spraying equipment

Set up and take down ladders, scaffolding and other temporary structures

Heavy lifting and snow removal

Assisted foreman, masons and other specialized contractors

Long Beach Medical Center, Long Beach, NY 2011-2013

Dietary Aide

e Washed pots, pans, dishes, utensils, and other cooking equipment.

e Apportioned and served food to facility residents, employees, or patrons.

e Prepared food according to menus, special dietary or nutritional restrictions, or numbers of portions to

be served Prepared and serve a variety of beverages such as coffee, tea, and soft drinks.

Took and recorded temperature of food and food storage areas such as refrigerators and freezers.

Vacuumed dining area and swept and mopped kitchen floor.

Stocked cupboards and refrigerators, and tended salad bars and buffet meals. Prepared and serve a

variety of beverages such as coffee, tea, and soft drinks.

© Took and recorded temperature of food ¢ areas such as refrigerators and freezers.

e Vacuumed dining area and swept and m AUTO floor.

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