Customer Service Account Manager
Resume:
MICHELE
STOUT
**************@*****.***
Covington, KY 41017
CONTACT
Organized and energetic with over
two decades of experience in
customer service, sales, and client
engagement.
CAREER OBJECTIVE
Finance Representative Banker
Huntington Bank, Fort Mitchell, KY
New Home Sales Consultant
Taylor Homes, Cincinnati, OH
Account Manager
State Farm, Cincinnati, OH
EXPERIENCE
November 2021 - Present
• Handles openings and closing procedures of the Bank. Welcoming customers, answering phones and effectively resolving customer issues.
•
Educate customers on products and open Checking, Savings, Estate, Trust, Certificates of Deposit accounts in timely consistency, accuracy.
•
• Monthly sales goals with 3 levels, exceeds top level on consistency Sell consumer mortgages, equity lines, auto loans and unsecured loans.
•
Input loan applications and make sure all necessary loan documents
• are submitted.
• Handle loan closings, with accuracy and consistency.
• Notary for the State of Kentucky.
Increased car loan and insurance quotes by placing toy box car in
• counter, got customer engaged to ask about the offer Assist with teller transactions, make deposit, cash checks, make payments and vault balancing.
•
Easy to build relationships and enjoy helping customers retain, grow, identify their financial goals.
•
September 2019 - August 2021
Demonstrate the various customizations on new homes and floor
• plans
• Provide quotes based on the client's selections
• Explain the various advantages to different features and upgrades Awarded the sales person of the year award in 2020 based on sales
• and starts completed
September 2019 - April 2020
• Increased sales of life insurance policies
Represented agency at Chamber of Commerce and other association meetings
•
• Oversaw marketing through local events and promotions Financial Representative
Western and Southern, Cincinnati, OH
Customer Service Representative
Fifth Third Bank, Ft. Thomas, KY
June 2014 - September 2019
Facilitated the development of a brochure, that is now used system- wide, to explain the differences in types of life insurance to customers
•
Protect client assets and grow their net worth offering life, health and annuity services
•
Grew sales territory by 77.3% through cultivating new business leads
• and building solid relationships
Daily pipeline management including executing change orders, processing death claims and writing new business
•
Attend marketing events, networking groups, and community gatherings to increase client base and generate additional revenue
•
Spearheaded program to initiate client contact on special occasions
• to show care and compassion
April 2009 - April 2014
Accepted, verified, and posted all customer transactions via online terminal into various types of accounts, including consumer loans and mortgages
•
Identified customers additional banking needs and effectively cross- sell products and services to meet those needs including credit cards and loan applications
•
Received recognition for selling the most credit card processing
• services, top in the market
Cultivated robust customer relationships, utilizing persuasive communication techniques, which streamlined problem resolution and increase customer service
•
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