Customer Service Representative
Resume:
Tatiana Scales
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Contact Information
**************@*****.***
Objective
To obtain employment in an establishment where I can utilize my customer service knowledge and exceptional customer service skills in a team-oriented environment.
Work Experience
Morgan Stanley - (529 & Mutual Fund Support Specialist)
Columbus, OH-December 2022 to October 2023
Obligations
• Assisted Finacial Advisor, Brand Managment and Customer service associates with any 529 or mutual
fund related issues.
• Assisted with trade errors (error codes)
• Assisted with Internal Transfers for Mutual Funds
• Gave proper policies and procedures regarding Contributions and distributions for 529 Savings Accounts.
• Educated Branch Employee's on what kind of 529 plans we offered and the difference between the accounts.
Huntington Bank (Digital Specialist Remote)
Columbus, OH- Feb 2022 to November 2022
Obligations
• Assist customer with any questions on Checking\Savings account including any holds or restrictions
placed on acc.
• Reach out to different dep regarding any hold/restraints or returns on acc.
• Accept payment for Huntington Collateral Loans
• Answer Basic questions For Huntington Voice Credit card /Place ach stop payments on acc.
• Refund fees if acc meets proper qualifications.
• Provide exceptional customer service.
• Use my service heart by forward thinking and proper informing the customer while setting appropriate expectations.
• Assist with any online banking or mobile banking issues.
Molina Healthcare (Member Service Rep)
Columbus, OH November 2019 to January 2020
Obligations
• Assisted Molina Members with finding providers who accepted Molina Healthcare
• Assisted Molina Members with questions pertaining to their Medicaid membership.
• Documented Appeals and Grievances
• Assisted Providers with existing prior authorizations regarding the members RX.
• Spoke with Pharmacy Technicians to confirm prior authorization status.
Sedgwick (Customer Service Rep)New Albany, OH
September 2019 to November 2019
Obligations
• Created new FMLA, personal or family leave claims.
• Assured employees understood the time frames they had to get the information needed for their claim to be approved.
• Provided exceptional customer satisfaction.
Chase (Customer Service Representative )
May 2016- June 2019 Westerville,Oh
Obligations
· Involved in multiple projects to implement changes for better customer service experiences
·Answer customer calls and complaints
· Educate customers on products and services
·Research discrepancies and disputes
·Helped customers with personal and online banking issues
Huntington Bank(Customer Service Representative )
July 2015 – April 2016 Columbus, Oh
Obligations
·Worked Credit Card Services front end disputes
· Answer customer calls and complaints
· Educate customers on products and services
·Research and resolved customer discrepancies
· Helped customers with personal and online banking issues
Dish Network (Customer Service Representative )
December 2014 – June 2015 Hillard, Oh
Obligations
·Answer customer calls and complaints
·Take payments
·Educate customers on products and services
· Research and resolve customer discrepancies and disputes
· Schedule appointments for new customers and cancel services for existing
Iqor (Customer Service Representative )
May 2013- December 2014 Columbus, Oh/ New Albany, Oh
Objective
·Answer customer calls and complaints
· Take payments
· Educate customers on products and services
· Research and resolve customer discrepancies and disputes
· Schedule appointments for new customers and cancel services for existing
Education
Beechcroft High School - Columbus, OH
Skills
• Exceptional Customer Service
• Advanced Computer Skills
• Fast Learner
• Interpersonal Skills
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