Customer Service Sales Rep
Resume:
Rodney Rivers
Lawrenceville, GA 30046 Cell: 678-***-**** *********@*****.***
Customer Service and Sales/20 Years’ Experience
Polished, professional customer service and sales rep offering:
•An unwavering commitment to customer service and sales, with the ability to build productive relationships, resolves complex issues, and win customer loyalty.
•Strategic –relationship/partnership –building skills-listen attentively, solves problems creatively, and uses tact and diplomacy to find common ground and achieve win-win outcomes.
EXPERIENCE
RCSS
09/2023-Present Spectrum
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Tenacious and driven, excel in environments where reward is based on effort - uncapped potential
Acquires new residential customers through door-to-door contact from assigned leads.
Conducts proactive consultative needs analysis with new prospective customers.
Develops and presents sales presentations/proposals on products and services that meet customers' needs.
Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including but not limited to the following: dispositioning, entering sales orders, and reporting on sales.
Supports team and team goals by actively participating in all sales meetings and training programs as assigned.
Achieves monthly sales quotas in high-speed data, mobile, landline phone, and video sales.
Completes all administrative tasks related to products sold in accordance with department practice, policies, and procedures.
Well-informed about our competitors' activities in assigned territory; informs manager of any changing competitive pricing programs, marketing directives, or door-to-door sales tactics.
Attends and successfully completes training programs.
Performs other duties as requested by supervisor.
Customer Service Professional
2/2022-09/2023 NCR
Work directly with customers to maintain/service accounts. Work with buyers, sales, and transportation to ensure products are shipped to customers.
Process corrections or changes; communicating to customer, dock, logistics, etc. as needed. Ensure accuracy of orders, including warehouse assignment and shipping terms. Process customer credits and debits to accounts receivable with notice to sales, traffic, or warehouse personnel on issues related to their area. Analyze reports (daily actions reports, customer related order reports). Keeps supervisor, management, sales team, and customer advised of all issues.
Key Accomplishments
· Established a successful working relationship with Inventory Buyer
· Established a successful working relationship with Sales Representative for all accounts. Prepared reports daily for sales.
Customer Solutions Representative
5/2016-1/2022, CSM Bakery Solutions
Maintain and handle Dunkin Donuts account. Monitor all Dunkin Donut Brands accounts from the point of entry, shipping, and delivery. Liaison for sales; monitoring accounts and customer needs. Work with support departments to resolve pricing issues. Performed data entry; sending confirmations on orders, received via fax, phone, and email. Process corrections or changes; communicating to customer, dock, logistics, etc. as needed. Ensure accuracy of orders, including warehouse assignment and shipping terms. Process customer credits and debits to accounts receivable with notice to sales, traffic, or warehouse personnel on issues related to their area. Analyze reports (daily actions reports, customer related order reports). Keeps supervisor, management, sales team, and customer advised of all issues.
Key Accomplishments
· Successfully maintained and managed Dunkin Donuts account, which is one one of the largest accounts at CSM Bakery Solutions.
· Established a successful working relationship with Dunkin Donuts Senior Inventory Buyer
· Established a successful working relationship with CSM Sales
Representative for Dunkin Donuts. Prepared reports daily for sales.
Senior Sales Consultant
5/2012-5/2016, CarMax, Norcross, GA
Provided exceptional service throughout the customer’s experience. Navigated and used various provided computer programs as selling tools. Consulting and guiding customers to the appropriate next step based on their situation. Facilitating steps of the sale, such as the vehicle appraisal process, taking test drives, and submitting finance applications. Maintain a working knowledge of CarMax products and appropriately recommending them to customers. Read, collect, and transcribe data in order to complete accurate paperwork. Build and maintain strong relationships and demonstrating excellent teamwork.
Key Accomplishments:
·Platinum Level President Club with 620 career sales
·Served as mentor for new associates
·Voted Employee of the month March 2013, April 2014, and October 2015
·Helped company attain the highest customer service ratings
Customer Service/Sales
4/2009-5/2012 GSA Applications, Greenville, SC
Dealt directly with Fortune 500 companies. Talked with CEO’s, COO’s, and
VP’s to sell them GSA contracts. Maintained relationships with companies throughout entire tenure. Worked directly with VP of GSA to ensure quality and validity of contracts issued to companies. Followed up with companies on daily basis to ensure GSA contract was issued in timely manner.
Key Accomplishments
•Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
•Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Owner/COO
2/2002-3/2009 1st United Trust, LLC, Greenville, SC
Owned and operated mortgage brokerage firm. Handled employee hiring and development. Worked directly with CEO and VPO to ensure compliance. Responsible for training of 25 loan officers. Worked with telemarketing to ensure quality of leads for loan officers.
Key Accomplishments
•Highest volume in sales for Countrywide Lending and Wells Fargo Mortgage Services
•Voted Broker of the Year 2004 and 2005 for Upstate South Carolina
•Platinum level broker for Countrywide Lending and Wells Fargo Mortgage Services
Education
1989-1993/BS in Discrete Mathematics from Georgia Institute of Technology
Skills
Proficient in SAP, Sales Force, Microsoft Office, Mortgage Office, Mortgage Quest, and Margill Loan Manager.
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