Customer Service Delivery Driver

TYRONE GIVENS

**********@*****.*** 513-***-**** Cincinnati U.S

Summary

Dedicated Associate of Arts student with plans to pursue an apprenticeship in the Electricians trade. Authorized to work for any U.S employer, with 5+ years of extensive customer service and new hire training experience. Skills

• Exceptional Work Ethic

• Empathy

• Time Management

• Teamwork

• Conflict Resolution

• Leadership

• Project Management

• Creativity

• Adaptability

• Creative Writing

• Vehicle Maintenance

• Dispatch Communication

• GPS Navigation

• Customer Service

• Safe Driver Training

• Exceptional Written and Verbal Communication Skills

• Heavy Lifting

• Complex Problem-Solving

Experience

Tailwind LLC Cincinnati, OH, U.S

Delivery Driver

06/2023 - Current

• Safely and efficiently operate a delivery van or truck to transport packages from the Amazon warehouse to designated customer locations

• Load, unload, and organize packages in the vehicle for optimal delivery efficiency

• Maintain cleanliness and overall condition of the delivery vehicle, conducting regular inspections and reporting any mechanical issues

• Provide exceptional customer service by interacting with customers professionally and courteously during deliveries

• Adhere to all traffic laws, regulations, and safety guidelines while driving, ensuring the safety of oneself, other road users, and the delivered packages

• Collaborate with team members and participate in training programs as required by Amazon for continuous improvement of skills and knowledge related to package handling and customer service.

Amazon LLC Monroe, OH

Associate

07/2021 - 02/2023

• Picking and packing customer orders: The primary responsibility is to accurately pick items from the storage area based on order details and ensure they are packed securely for transportation

• Operating warehouse equipment: Utilizing equipment such as pallet jacks, forklifts, and hand trucks to move items within the warehouse safely and efficiently

• Adhering to safety protocols: Following all safety guidelines and procedures to prevent accidents or injuries while operating equipment and handling merchandise

• Assisting with quality control: Conducting visual inspections of products to identify any damages or defects, reporting them promptly to supervisors, and contributing to maintaining high-quality standards

• Meeting productivity targets: Working efficiently to meet daily productivity goals set by management while maintaining a high level of accuracy in order fulfillment

• Collaborating with team members: Communicating effectively with colleagues, managers, and other departments to coordinate workflow, resolve issues, and contribute to a positive work environment

• Participating in training programs: Engaging in ongoing training sessions provided by Amazon to enhance knowledge of new technologies, processes, or changes in policies related to order picking operations. Whole Foods Market Kenwood, OH

Prepared Foods Team Member / Deli

Team Member

11/2020 - 02/2021

• Food Preparation: Prepare and cook various food items according to designated recipes, ensuring quality and consistency

• This may involve slicing, chopping, marinating, grilling, baking, or frying ingredients

• Sanitation and Safety: Follow proper sanitation procedures in handling and preparing food products to ensure adherence to health codes and standards

• Maintain cleanliness and organization in work areas including equipment, utensils, counters, and storage areas

• Customer Service: Interact with customers in a friendly and helpful manner while providing product knowledge and recommendations

• Assist customers with inquiries about menu items, dietary restrictions, allergens, and special orders

• Product Display: Ensure that prepared foods are attractively displayed in accordance with company guidelines

• Set up displays with appropriate signage, labels, pricing information, and sample offerings

• Inventory Management: Monitor inventory levels of prepared foods to prevent shortages or expired products

• Notify supervisors regarding low stock or any discrepancies in quality or quantity of ingredients

• Quality Control: Conduct regular checks on the freshness, taste, appearance, temperature, and overall quality of prepared foods before they are placed for sale or served to customers

• Recipe Development: Collaborate with team members and kitchen management to create new recipes or modify existing ones based on customer feedback or seasonal availability of ingredients

• Training Support: Assist in training new team members on food preparation techniques, safety protocols, portion control methods, and other relevant procedures as needed

• Administrative Tasks: Complete necessary paperwork such as production logs, waste tracking forms, temperature logs for refrigeration units or hot- holding equipment to maintain compliance with regulatory requirements. Chipotle Mexican Grill LLC Norwood,

OH

Cashier / Team Member

06/2019 - 11/2020

• Handling cash transactions, including receiving payments, giving change, and processing credit card transactions

• Understanding and explaining menu items, ingredients, and customization options to customers

• Assembling and packaging customer orders correctly and neatly in accordance with company standards

• Maintaining cleanliness and organization of the dining area, including wiping down tables, chairs, and countertops as needed

• Restocking utensils, napkins, sauces, and other supplies at the front counter or self-serve station

• Assisting in kitchen operations by preparing ingredients, chopping vegetables, grilling meats, or assembling food items when necessary

• Following all food safety and sanitation guidelines to ensure a clean and safe work environment for both employees and customers

• Communicating effectively with coworkers and managers to address any issues or concerns regarding customer service or operational efficiency. FUSIAN Cincinnati, OH

Team Member

10/2018 - 12/2018

• Food Preparation: Preparing ingredients and cooking various fusion dishes according to established recipes or as instructed by the head chef

• Menu Planning: Collaborating with the head chef and other team members to create innovative fusion menus that blend different culinary traditions and flavors

• Ingredient Sourcing: Ensuring the availability of high-quality and fresh ingredients required for fusion cuisine, including unique spices, herbs, vegetables, and proteins

• Kitchen Organization: Maintaining cleanliness and organization in the kitchen area, including proper storage of ingredients, regular cleaning of equipment, and adherence to food safety standards

• Quality Control: Monitoring food quality throughout the cooking process, ensuring accurate taste profiles, appropriate seasoning levels, and consistent preparation techniques

• Collaboration: Working closely with other team members such as sous chefs, line cooks, servers, and dishwashers to ensure smooth operations during service hours

• Adaptability: Being flexible in adapting to changing customer preferences or dietary restrictions by modifying menu items or creating alternative options without compromising on the fusion concept

• Customer Service: Interacting with customers in a friendly and professional manner, answering questions about menu items, accommodating special requests or modifications when possible, and addressing any concerns raised by guests

• Cleanliness & Safety Compliance: Adhering strictly to hygiene practices outlined by local health regulations (e.g., wearing gloves when necessary) to maintain a clean working environment that prioritizes both staff and customer safety.

Kroger Marketplace Cincinnati, OH

Coffee Shop Clerk / Barista

11/2017 - 08/2018

• Prepare and serve beverages (coffee, tea, espresso-based drinks) according to Starbucks standards, ensuring quality, consistency, and presentation

• Operate various equipment such as espresso machines, blenders, and coffee grinders, maintaining cleanliness and following safety guidelines

• Offer product suggestions or recommendations based on customer preferences and promote current promotions or specials

• Handle cash transactions using a register or POS system, including processing payments, providing change, and issuing receipts

• Maintain knowledge of Starbucks menu items, ingredients, and brewing methods to answer customer questions confidently

• Ensure the cleanliness of the store by cleaning tables, counters, equipment, and work areas regularly throughout the shift

• Adhere to all food safety regulations and follow proper sanitation procedures when handling food or beverage products. Education and Training

Cincinnati State Technical And Community College Cincinnati, OH Associate of Arts in Arts And Humanities

06/2023

Websites, Portfolios, Profiles

• https://www.linkedin.com/in/devon-givens

Contact this candidate