Customer Service Representative

Maia Mullins

Email: ************@*****.***

Contact Cell: 423-***-****

Location: Knoxville, TN USA

Looking for a customer service job opportunity to start my journey of building a career. Authorized to work in the US for any Work experience.

Work Experience:

Waitress/Bartender/Head Cook

•Waffle House - Atlanta, GA March 2015 to January 2022

– Seating and greeting each new guest

– Cleaning tables

– Cooking Cx custom Orders

-Doing Overtime And over Night

Customer Service Representative

•Alorica Calling Center - Atlanta, GA May 2016 to August 2019

– Answering the phone and giving customers data about their accounts, putting Non-paid accounts to collections. answering/Taking inbound and outbound calls

Customer Service Representative

Project Coordinator June 2014- 2016 -Lead all Home Depot employees in installed Service sales revenue at the Bay City location.

-Supervised five employee’s and provided customer service

Skills

•Customer Service • Sales

•Cold Calling

•Account Management

•Possess a good analytical skill

•Optimistic

•Resilient

•Team player

•High affinity

•Cultural awareness political/social • Inside Sales

•Outbound Sales

•Negotiation

•Cook

•Persistency With inbound/Outbound calls •Strong communication skills

•Team Player

•Record Keeping (Invoices & Financial services)

•Access and Use information from the Medical Terminology Dictionary, Physician Desk Reference

•CPT, IDC/HCPS text.

•Ability to maintain medical record and create a new chart

•Typing speed of 60 Words Per Minute •Exceptional Organization Skills

•Excellent telephone etiquette and grammar •Sort incoming mail and faxes for distribution

•Knowledge in scheduling appointments •Knowledge in Front Office Procedures •Purchase, Receive, and Store the office Materials

•Prepare accurate bank reconciliations and deposits

•Administer petty cash according to established procedures

•Assist with financial reports as required •Prepared clear and concise correspondence using appropriate form letters

Certifications

•HIPPA

•ServSafe

•Blood Borne Pathogens •High School Diploma

Education & Training

Penn Foster- High School Diploma

Brunswick Job Corps Medical Assisting (2016)

Administrative Assistant Training (2016)

Brunswick Job Corps:

Front Desk Internship at 360 Security Brunswick, Georgia (2016)

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