Life Insurance Customer Service
Resume:
Alexandra Cady
*** ********* ******, *********, ****** 97325
*************@*****.***
SKILLS
Problem-solver, people-oriented, reliable work ethic, and trustworthy EXPERIENCE
Liberty Mutual Lake Oswego, Oregon – Senior Claims Resolution Representative December 2021 to Current
● Investigating to determine if coverage existed, documenting the entirety of work done on the claim and contacting all parties involved. Evaluation of information on claims to finalize liability and coverage.
● Utilized strong time management skills and handling high call volume with efficiency.
● Member of Employee Council and Meaningful Work Team
● Calibrated with Lead JDI for a Garage Keepers Macro and a Hired Auto Coverage Log for forward thinking solution and to assist team in future ease of handling customer service
● Assistance to team’s desk when out of office, Shadowing new hires, and assisting in questions in Team Chat.
Northwestern Mutual Salem, Oregon - Insurance Servicer October 2020 to December 2021
● Assisting Life Insurance Agents; life insurance applications, death claims, inforce policy service forms, Life Insurance product quotes.
● Updating work reports for agents on all new cases, verifying, locating and maintaining records in the client database.
● Provide quality client service through client calls and emails. Setup client related meetings with agents. Provide all administrative assistance necessary to agents. Oregon Employment Department, Salem Oregon - Claims Adjuster and Adjudicator April 2020 - October 2020
● Investigations of unemployment claims
● Following Policy and Procedures
● Issuing Payouts on claims that were approved
● Sending out denial letters with explanations
CFP, Inc., Salem, Oregon – Life Insurance Administration/Life Case Manager January 2017 - March 2020
● Assisting multiple Life Insurance Agents; life insurance applications, death claims, inforce policy service forms, Life Insurance product quotes.
● Updating work reports for agents on all new cases, verifying, locating and maintaining records in the client database.
● Provide quality client service through client calls and emails. Setup client related meetings with agents. Provide all administrative assistance necessary to agents. Sentry Insurance, Keizer, Oregon – Claims Representative 1 February 2013 - January 2017
● Investigating to determine if coverage existed, documenting the entirety of work done on the claim and contacting all parties involved. Evaluation of information on claims to finalize liability and coverage.
● Evaluation of injuries reported, offering early settlements, when appropriate. Issued out payments, sent correspondence, and provided client service.
● Utilized strong time management skills, and handled high call volume with efficiency. Winco Foods, Independence, Oregon – Bookkeeper, Pricing Coordinator, Customer Service Counter/Checker
September 2010 - February 2013
● Bookkeeper – Counted daily cash receivables, made cash deposits, money orders for store, data entry into AS500 System, and corrected system errors, when necessary.
● Pricing Coordinator – Entered price and products into database, answered customer questions with accuracy, use of pricing equipment to produce signs and tags for products, use of fax machine and scan guns.
● Customer Service Counter/Checker – Cashing payroll checks, data entry for payroll checks, selling money orders, answering multi-line phone system, cash handling, following break schedules, and customer service duties.
EDUCATION: University of Phoenix, Medical Administration July 2011 - Completed 1 year towards Associates degree in Medical Administration
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