Front Desk Customer Service
Resume:
Alexandra Durso
*** ******* ******, ****** ****, N.J. 07306 *******************@*****.***
EXPERIENCE
**/**/****- ******* **** Hall (City of Jersey City) Office of the city clerk
Clerk 1 (CMR)
Customer Service
Serve as a CMR in office (Certified Municipal Registrar)
Specializes as a translator, fluent in Spanish and English
Serves as a notary public for different departments in City Hall
Functions as a clerk and works with the law departments for the city and the Open Public Records Act of the city of Jersey City (OPRA)
Schedules appointments and telephone calls
Manages the register, input of checks cash and receipts
Filing and paperwork
Taking information from constituents for marriage licenses birth and death certificates
Multitasking and working under pressure with deadlines
06/2021-11/08/2021 DPW (department of public works) & City Hall (City of Jersey City )
Front Desk Security Officer
Manage front desk
Translate for Spanish speaking constituents
Receive calls and manage call logs
Visitor logs
Multitasking
Filing and copying
Guiding constituents on many matters for different offices and appointments
7/2020- 04/2021 Walmart Raleigh, NC and N.J.
Cashier & Front End
Handled busy cash register for retail, sales & returns
Ensured daily balance for accurate reconciliation
Functioned as a customer host, assisted bilingual customer needs, checked receipts/packages
Conducted COVID-19 safety screenings including but not limited to temperature checks as well as utilized tablet to implement counting customers/employees in and out
3/2018 – 8/2020 NV Alliance LLC. Leonia, NJ
Client Liaison
Remote Liaison for anesthesia practices servicing 3 surgery centers
Provided timely credentialing documents of 18 anesthesiologists for proper NJ State credentialing
Logged client concerns and worked with Administrators of surgery centers to resolve any patient concerns or complaints to ensure Patient Satisfaction
EDUCATION
William L. Dickinson High School Jersey City, NJ
High School Freshman Year 1986
Guedez Toro High School Valencia, Venezuela
High School Freshman Year 1987-1990
SKILLS/HONORS:
Trilingual in English, Spanish and Italian
CMR certification
SORA license for security officer up to date
Notary Public
References Available Upon Request
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