Representative Ii Patient Accounts
Resume:
Felisha Butler
Toledo, OH. 43612
225-***-****/*********@*****.***
OBJECTIVE
It is my desire to obtain a challenging position with a company where I can utilize my experience in the field of medical administration, management, and clerical. This opportunity will allow me to maximize my potential in becoming the best in my field. I am seeking an employment opportunity within your company and I’m very confident that I can uphold the reputation for which your company is noted as proudly maintaining a highly productive, efficient, and quality-driven environment always.
WORK EXPERIENCE
Patient Accountant Representative II/ Our Lady of the Lake Hospital-Business Office
09/2018-Current
Submit electronic bills, for FMOLHS facilities and legal compliance standards
Process refunds, disbursements, and payments
Collaborate with all relevant parties to resolve billing issues, insurance claims, and patient payments
Review flagged items daily and resolve issues in an accurate and efficient manner
Generate detailed reports outlining billing, flagged items, and other important data
Access patient information, maintaining compliance with HIPAA regulations
Run credit card batches and balance deposits on a daily basis
Check claims for errors, correct issues
Complete month-end closing and reporting
Perform insurance verification, pre-certification, pre-authorization
Provide patient billing and reporting activated in a timely manner
Review patient accounts to identify delinquent and due accounts
Follow collection procedures to receive the payments
Maintain a database of client accounts and billing information
Contact insurance companies for claim processing and reimbursements
Address billing issues and inquiries from patients
Arrange payment schedules, generate billing entries, print, or email bills, and create reports
Perform front-desk duties and administrative work when needed
Coordinate with insurance companies to resolve payment problems and reimbursement issues
Patient Accountant Representative I/ Our Lady of the Lake Hospital-Business Office
12/2015-09/2018
Provide patient billing and reporting activated in a timely manner
Review patient accounts to identify delinquent and due accounts
Follow collection procedures to receive the payments
Maintain a database of client accounts and billing information
Contact insurance companies for claim processing and reimbursements
Address billing issues and enquiries from patients
Arrange payment schedules, generate billing entries, print or email bills, and create reports
Perform front-desk duties and administrative work when needed
Coordinate with insurance companies to resolve payment problems and reimbursement issues
Guest Service Representative/ Our Lady of the Lake Hospital
1/2014-12/2015
Provides excellent customer service and support healthcare patients and guests
Greet, guide, and assist all team members, patients, and guest in a courteous, professional, and friendly manner.
Assist with training new team members
Answer incoming calls from customers
Provide accurate directions to all parts of the hospital
Transports patients entering and discharging from hospital when needed
Take hospital consultations for the Physicians
Assist patients and guest with requests for information, complaints, making appointments, and resolving issues
Filing, scanning, copying, typing, and routine office duties
Direct Service Worker/Gulf Coast Social Service
08/2021-10/2014
Companionship for a person who cannot be left alone due to a physical/cognitive impairment
Assisting a child with physical disabilities to participate in everyday school activities
Assisting someone with daily needs and checking their vital signs
Assisting with grocery shopping and running errands
Helping with meal preparation, eating, and housekeeping
Personal Care Attendant/Home Instead
02/2009-08/2012
Ensure client receive their medication on time
Support clients who cannot move on their own
Help clients dress, bathe, eat, etc.
Assist clients with physical therapy
Do necessary housekeeping to maintain a clean environment
Provide emotional support
Inform physicians or supervisors about uncommon events
Act quickly and responsibly in cases of emergency
Credentialing Specialist/East Bank Medical Clinic
08/2010-01/2012
Research missing and problem Medical Records
Filing, answering telephone, and routine office duties
Data entry, typing, scanning, and copying
Complete all new and recredentialing applications for providers
Maintain compliance with all regulatory and accrediting institutions
Monitor staff credentials and licenses for upcoming recredentialing
Advise staff of renewal procedures
Keep records in licenses, credentials, and insurance contracts
Release information to agencies and members of the public as required by law
SKILLS and ABILITIES
Desktop Publishing
Medical Terminology
10-Key Data Entry
Patient Scheduling, Billing, and Insurance
Phone Etiquette and People Oriented
Computer Skills (Microsoft Word, Access, Excel, and PowerPoint)
Organizational, Time Management, Problem Solving, and Planning.
Typing 45 WPM
Basic Billing and Coding
Basic Accounting
Medical Pre-Authorizations
Process Medical Denials
Switchboard Operator
Multitasking
Excellent Written and Oral Communication Skills
EDUCATION
McKinley High School
Baton Rouge, LA
Graduated: May 1999
Major: General Studies (Diploma)
Camelot College
Baton Rouge, LA
Graduated: May 2005
Major: Computer Technology (Diploma)
University of Phoenix
Baton Rouge, LA
Graduated: September 2011
Major: Administrator Specializing in Medical Records (Associate Degree)
University of Phoenix
Baton Rouge, LA
Graduated: July 2016
Major: Healthcare Management (Bachelor’s degree)
University of Phoenix
Baton Rouge, LA
Graduated: January 2023
Major: Health Administration (Master’s degree MHA)
REFERENCES
Available upon request
Contact this candidate