Customer Service Medical Assistant

Dolores DeSantis-Shewmake

940-***-**** ***.********@*****.***

SUMMARY OF QUALIFICATIONS

• 3+years medical administration

• 2 years medical assisting in specialty care; neurology

• 12+ years administrative and general office duties

• 12+ years of customer service

• 9 years of sales and marketing experience

• 8.5 years Entrepreneur ventures

• 6 years supervising 2 to 10 people

• 3 years customer service with international manufacturing company EDUCATION

Midwestern State University, Wichita Falls, TX

Bachelor of Business Administration, President’s Honor Roll, Deans List RELEVANT COURSEWORK

• Leadership

• Human Resource Management

• Organizational Behavior

• Business Finance

• Principles of Marketing

• International Management

• Medical Billing and Coding

Providence Heart Institute March 2022 – Current

Medical Assistant

• Greet and prepare patients for cardiologist confirm patient identity, encounter and document all interactions in Electronic Medical Record system, EPIC

• Obtain and record vital signs, height, weight, and presenting problem

• Create/update medication list including allergies to medications

• Administer electrocardiogram (ECG or EKG) to patients

• Refill prescription requests

• Responsible for in baskets for various Physicians

• Special projects

Robert Half Recruiters & Employment Agency: September 2022 – January 2022 Medical Office Manager

• Accounts receivable/payable

• Process patient payments

• Verify insurance eligibility & financial responsibility

• Process insurance referrals

• Billing VA REE Medical

• Schedule Testing

• Manage Google Calendar

• Maintained office equipment

• Manage office maintenance as well as acquire seasonal snow removal Family Practice Associates LLP, Wichita Falls, TX October 2018 – August 2020 Medical Assistant

• Greet and prepare patients for Neurologist. confirm patient identity, encounter and document all interactions in Electronic Medical Record system

• Obtain and record vital signs, height, weight, and presenting problem

• Create/update medication list including allergies to medications

• Create patient record on EMG machine for EMG testing

• Record EMG results in EMR. Update/fax information and send results to both provider

& referring Dr. offices

• Return patient calls/inform patient results for labs, EMG, and MRI results

• Schedule all follow up appointments including patient Infusions, MRI, and EMG appointments

• Establish referrals/approvals through patient insurance companies as well as humanamilitary/providers.com

• Refill prescriptions via phone and fax to pharmacies, CoverMyMeds approval for medications

Girl Scouts of America, Wichita Falls, TX Jan 2014 – Mar 2014 Administrative Assistant/Receptionist

• Answered seven incoming phone lines

• Greeted and assisted walk-in customers varying from 1 to 10 customers at a time

• Assisted District Membership Directors with receiving of membership dues varying from $25 to $350 and input cash and credit card sales in cash register

• Balanced district’s daily sales and transactions ranging from $100 to $1200 daily

• Calculated product reorder weekly in amounts up to 500 at a time

• Received and recorded over 350 inventory items weekly

• Generated daily detailed sales, tax, electronic draft, and tender summary reports

• Operated an OptiPlex cash register proficiently

Hawaii Technology Academy, Hawaii

Home School Learning Coach-Teacher Consultant Aug 2010 – May 2013

• Prepared approximately 6240 hours of learning materials and activities

• Established clear objectives for lesson plans, units, and projects to Learning Coaches and Students.

• Instructed students with groups ranging from 2 to 10 individuals and used various teaching methods such as lectures, discussions, and demonstrations

• Adapted teaching methods and instructional materials to meet students' varying needs and interests

• Met with parents and guardians to train how to customize curriculum to meet their child's personal needs

• Ensured that my team met critical daily deadlines as well as annual deadlines by staying

• organized and creating a realistic timeline for the group ENTREPRENEURSHIP VENTURES

At Your Service Residential and Commercial Cleaning, Wichita Falls, TX Jul 2003 – Sep 2009 Owner

• Owned and operated At Your Service-Residential and Commercial Cleaning Company

• Increased business from 1 to 10 customers first year with a gradual steady increase thereafter

• Established competitive pricing averaging $250 a month in revenue per customer

• Planned and directed sales promotions and advertising through word of mouth and customer referrals

• Established operational standards and procedures, set daily goals and objectives and increased business by 2 customers each month

• Determined staffing requirements, interviewed, hired and trained new employees, and oversaw personnel and customer service processes

• Maintained and recorded monthly revenue records amounting to as much as $2500

• Performed or assisted with cleaning duties as necessary and all the necessary house cleaning duties each customer requested

• Managed up to 20 employees

COMMUNITY INVOLVEMENT

• Attended 6,240 hours annually of marketing and networking lead groups via Chamber of Commerce and Associated Business Partners of Wichita Falls, TX. TECHNOLOGY

• Windows

• Microsoft 365

• Excel

• Quick Books

• Microsoft Access

• EPIC, PaceArt, Murj

• PDM Suites (Electronic Medical Record)

• 10 Key

• Word Processing 65 WPM

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