Customer Service Medical Receptionist

Kori Austin

360-***-**** ***********@*****.***

Objective

● To gain meaningful employment as a Receptionist with Unity Care NW in Bellingham, in order to provide friendly customer service to our Community.

Key Skills & Abilities

● Certified Medical Receptionist - BTC

● 15+ Years of Exceptional Customer Service

● Proficient in Microsoft Office Suite

● Logistics and Scheduling

● Creative Problem Solving

● Professional Demeanor

● Socially Aware and Respectful

● Compassionate and Understanding

● Warm and Welcoming

● Reliable and Punctual

Relevant Experience

CUSTOMER SERVICE ASSOCIATE AMAZON LOCKER+ 2023 – PRESENT

● Assist 150+ customers a day with package pick-up and returns processing, answer questions, and provide friendly, professional service

● Operate handheld scanner using QR codes, adding items to return inventory, and place items in proper bins

● Process batches of returns for driver pick-up, ensuring that returns are properly packaged and labeled

● Maintain a healthy working relationship with Whole Foods store staff CUSTOMER SERVICE ASSOCIATE THE RESTORE 2023

● Organized hardware department, and accurately categorized 100’s of items per week, ensuring easy, efficient access for Customers

● Greeted Customers, and assisted them with locating specific items in a complex warehouse environment

● Used AI powered Google photo tool to properly identify and accurately price products in the store

● Prioritized safety by keeping displays and sections tidy, and actively looked for hazards MEDICAL RECEPTIONIST SEAMAR MEDICAL CENTER 2021

● Warmly greeted Patients as they entered the clinic, and assisted with completion of intake paperwork

● Performed temperature scans and asked Covid related pre-screening questions

● Prepared vaccination records, and maintained an accurate inventory of total doses used and on-hand

● Welcoming and compassionate manner, and helped to put people at ease RECEPTIONIST AND CASHIER NORCO MEDICAL 2018 – 2020

● Processed prescriptions for CPAP machines and other durable medical equipment, answered phones and greeted visitors

● Completed financial transactions for equipment, collected payments from customers, and verified insurance information

● Located the proper equipment in inventory, and updated database during sale transactions Education

MEDICAL RECEPTIONIST CERTIFICATION BELLINGHAM TECHNICAL COLLEGE

● 4.0 GPA

● Thi Beta Cappa Honor Society

GENERAL EDUCATION DEVELOPMENT (GED) COLUMBIA BASIN JOB CORPS 2

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