Project Manager Scrum Master
Resume:
MOULIKA ANNE *******.****@*****.*** 510-***-**** Madison, WI
Senior Project Manager
Program Management Vendor Management People Management Budget Management
●Senior Manager with 22+ years of experience in software industry which includes Strong Project Management skills, Kanban, Scrum Master and Agile Management handling multiple Challenges, Risks, Improvements, Innovations in Development, Support and Maintenance projects across Domains and Technologies.
●Key Strengths Include Project Management, People Management, Adopt to new Domain and Technology and Process, Customer Management and Leadership skills.
●Experience in Handling Vendor to Vendor transition, Major Technology Transformation programs and Complex Globalization programs.
●Managed multiple Enterprise Level Projects – Transforming from inhouse built application to Oracle EBS for Starbucks (2 years project for all regions), Migrating inhouse Insurance applications to Guidewire for American Family Insurance (multiple phases)
●Has extensive Vendor Management skills in coordinating Vendor dependencies, deliverables, accountability and partnership
●Infosys certified Scrum Master and executed projects both in Scrum and Kanban model using tools like JIRA, AZURE DEVOPS and TFS
●Experience in Various Domains starting with Insurance, Health Care, Warehouse Management and Distribution, Financial Services and Advisors, Capital Markets, Retail Store Management and Merchandising.
●Worked on packages like BPCS, JDA, SMS (Siemens Medical Systems)
EDUCATION AND CREDENTIALS
Bachelor Of Engineering (ELECTRONICS & COMMUNICATIONS), Madras University – April 1995
Infosys Certified Scrum Master
Infosys Trained Project and Performance Management
Infosys Trained on Estimation Processes and Risk Management
EXPERIENCE
SYMPHONY CORPORATION – Project Manager – 28 Aug 2023 to till date
INFOSYS LIMITED – Senior Project Manager – 14 Nov 2005 to 17 Jun 2022
KEANE INDIA LIMITED – Deputy Manager – 01 Aug 1999 to 31 Oct 2005
COVANSYS – Application Developer – 01 Dec 1997 to 31 Jul 1999
AWARDS
Best People Manager Award – Infosys
Best Manager – Delivery Excellence – Infosys
Special Category Award – Vendor to Vendor Transition Management - Infosys
TECHNOLOGY AND TOOLS
LANGUAGES: AS/400, RPGLE, CLLE, COBOL, PL/SQL, UNIX, VB6, VB Script, Oracle Form, Oracle Reports, XML Publisher
OPERATING SYSTEMS: OS/400, Windows 7/XP, Windows Server 2003/2008
DATABASES: DB2/400, SQL Server, MS Access
TOOLS: JIRA, IPS, JIRA ALIGN, Confluence, Sharepoint, Field Glass, Cherwell,
Service Now, CRM Tools (ITSM, Control-M, SNOW),
Version Control Tools (ALDON, ERWIN, CVS), Notepad++, Microsoft Office tools, Textpad 4.4.1, Beyond Compare, MS Project 2003
PROJECT DETAILS
Department of Justice, State of Wisconsin, Madison, WI Aug 2023 to till date
Project Manager
Responsibilities:
• Leading Modernization projects for DOJ from initiation phase.
• Conduct Planning based on technology, resource availability and dependencies
• Determining risk management strategies to avoid, reduce, absorb, transfer and contain the risk.
• Creating critical paths by breaking down the project in logical sequences, estimating the time for each activity and arranging the activities in the most efficient order.
• Allocation of work to team, identifying training needs & come up with training plan
• Getting the team members to report every day to know what tasks were completed or the progress of the tasks and by whom.
• Lead project team to effectively coordinate the activities of the project
• Support the creation of a repository of team`s collective knowledge on
technology, domain and process, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and to preserve organizational knowledge.
• Developing Modernization Strategies and refactoring the existing code to enhance the application.
• Coordinating with testing team in order to complete integrated testing and regression testing for developed product.
• Supporting the system components during system testing, integration testing and during promotion of these components to production environment.
• Participate in application knowledge transfer sessions, document the understanding and to take the shadow support
• Leading the team to effectively coordinate the activities of the project so to ensure on time quality delivery
THE NORTHWEST MUTUAL LIFE, Milwaukee, WI May 2020 to Jun 2022
Senior Project Manager/ Scrum Master
Responsibilities:
• Agile PI planning, facilitate creating features, user stories, sizing user stories and tasks using Infosys Global Agile practices.
• Enhance the tools used for impacted applications
• Leading the project team and team members to effectively coordinate the activities of the project
• Participate in reviews and used Sonar cube for code quality improvements
• Support the creation of a repository of team`s collective knowledge on
technology, domain and process, seek information and leverage knowledge from other projects in order to drive higher efficiency and effectiveness and to preserve organizational knowledge.
• Determining risk management strategies to avoid, reduce, absorb, transfer and contain the risk.
• Creating critical paths by breaking down the project in logical sequences, estimating the time for each activity and arranging the activities in the most efficient order.
• Getting the team members to report every day to know what tasks were completed or the progress of the tasks and by whom.
• Developing Modernization Strategies and refactoring the existing code to enhance the application.
• Coordinating with testing team in order to complete integrated testing and regression testing for developed product.
• Supporting the system components during system testing, integration testing and during promotion of these components to production environment.
• Participate in application knowledge transfer sessions, document the understanding and to take the shadow support
• Leading the team to effectively coordinate the activities of the project so to ensure on time quality delivery
• Allocation of work to team, identifying training needs & approving training plan
• Conduct periodic performance appraisals, promotion recommendations,
coaching and mentoring team and resource planning.
AMERICAN FAMILY INSURANCE, Madison, WI Jul 2015 to Apr 2020
Senior Project Manager/ Scrum Master
Responsibilities:
• Defining Scope with Business and Technical stake holders
• Work with impacted teams and come up with Integrated master project plan
• Align existing interfaces with enterprise solution – Guidewire
• Partner with Guidewire in all phases of SDLC
• Participate in estimation and define timelines
• Define and execute communication plan
• Identify Risks, Issues and come up with Action plan to mitigate • Accountable for meeting Quality standards
• Weekly and Monthly Status Reporting
• Participate in Steering Committee meetings for program Status, Issues and Risks
• Responsible for team allocations, mentoring, competency development
IKON, Infosys, India Jan 2011 to Apr 2015
Senior Project Manager
Responsibilities:
• Come up with the requirements document and traceability matrix by participating in the requirements elicitation workshops and interviewing and identifying requirements (functional and non-functional).
• Provide estimation, staffing analysis
• Prepare a detailed schedule for a simple module and provide inputs to overall project schedule
• Provide inputs for technical risk planning with respect to defined modules.
• Train team members on project processes and provide tips on process tailoring.
• Support the team in developing optimized high-quality deliverables, perform reviews in order to meet the defined quality SLAs.
• Mentoring and Motivating team members to align their goals with project and organization goals
• Set performance measures for each team member as per their role and track them.
• Reporting: Monthly metrics, Quarterly Management report, Weekly Resource forecast and utilization report, Weekly and Daily status reports.
Starbucks, Infosys, India Aug 2007 to Dec 2010
Senior Project Manager
Responsibilities:
• Review the scope of the project, define detail project plan for various phases • Setting up offshore team in phased manner
• Enabling offshore team with required access, infrastructure, technical and functional trainings related to project.
• Come up with phased implementation approach geographically (EMEA/NA/CHINA)
• Track and report monthly metrics and implement action items for continuous quality and productivity improvements
• Plan and track continuous knowledge sharing sessions
• Mentoring and Motivating team members to align their goals with project and organization goals
• Set performance measures for each team member as per their role and track them.
• Reporting: Monthly metrics, Quarterly Management report, Weekly Resource forecast and utilization report, Weekly and Daily status reports, Leave tracking and Test effectiveness report.
Charles Schwab, Infosys, India Dec 2006 to July 2007
Project Manager
Responsibilities:
• Define transition and steady state processes to partner with customer to meet customer’s business goals
• Setting up offshore work center for Charles Schwab
• Key instrumental at offshore in enabling team to provide reverse knowledge transfer in knowledge acquisition phase to get a sign-off from customer
• Invoicing and Project Budgeting for a team of size 80
• Analyzing monthly metrics and implement action items for continuous quality and productivity improvements
• Define and implement Knowledge management framework to retain business and process knowledge
• Mentoring and Motivating team members to align their goals with project and organization goals
• Cross training application team members for better utilization and higher productivity
• Taken active participation in coming up with Testing Center of Excellence (TCOE) strategies for Schwab
• Conduct project reviews at frequent intervals, identify Risks and come up with a mitigation plan.
• Set performance measures for each team member as per their role and track them. • Set up IPM and all the CMM related processes to achieve L4 for the project.
• Reporting: Monthly metrics, Quarterly Management report, Weekly Resource forecast and utilization report, Weekly and Daily status reports, Leave tracking and Test effectiveness report.
Dun & Bradstreet (D&B), Infosys, India Mar2006 to Sep 2006
Project Manager
Responsibilities:
• Providing a better organizational model for onsite support, interfaces with internal/external groups and overall project management.
• Prepare transition plan for all the 19 applications in phased manner • To transition the support work from another vendor
• Managing the existing technical issues more effectively
• Capture and analyze effort data for effective shift planning for 24X7 support
• Managing a smooth and effective transition with minimal risk of disruption to existing operations
• Providing an improved quality of service in the steady state, and pro-actively identify
ways & means to continually improve in the steady state
Countrywide Home Loans, Los Angeles, CA Aug 1999 to Oct 2005
Project Lead
Responsibilities:
●Understanding the business requirements.
●Managed the project with onsite offshore model.
●Accountable for quality of the deliverables and timelines of the project.
MEXX, Covansys, India Dec 1997 to July 1999
Application Developer
Responsibilities:
●Involved in analysis of requirement
●Participated in extensive coding of critical components
●Create test Plan, Execute test Plan
●Inducting new team members -- Training them with latest technological changes and Providing support in trouble shooting production environment.
Providing quick fix.
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