Customer Service Logistics Coordinator

Tracie Griess

California, ***** KY 859-***-**** *************@*****.***

Summary

Dedicated Logistics Coordinator with over three decades of expertise in the transportation industry, showcasing a track record of exceptional customer service and unwavering commitment to client satisfaction. Proven ability to forge strong, positive relationships with both clients and internal stakeholders, contributing to a harmonious work environment. Adept at navigating fast-paced logistics operations and skilled in efficiently managing multiple tasks. With a solid foundation in customer service and a results-driven approach, I am eager to leverage my extensive experience to enhance the efficiency and success of the company, embracing new challenges with enthusiasm and energy.

Skills

Communication

Problem-Solving

Attention to Detail

Time Management

Customer Servic

Logistics Software Proficiency

Invoicing and Financial Documentation

Quality Control

Supply Chain Management

Carrier Coordination

Experience

LOGISTICS COORDINATOR SHIPPING/KITTING 07/2021 - Current

PPD a part of Thermo Fisher Scientific - Highland Heights, KY

Efficiently managed the end-to-end logistics process by completing packing, quality control, and timely shipping of PPD kits to vendors, ensuring accurate and secure delivery of materials.

Demonstrated strong attention to detail and organizational skills in creating domestic and international invoices for all product shipments, contributing to the smooth and accurate financial documentation of logistics operations.

Proactively liaised with carriers, scheduling timely pickups for all kit vendor shipments, optimizing coordination and communication to meet delivery deadlines.

Served as a reliable point of contact for various sites, promptly addressing inquiries, material orders, and information requests, thereby fostering effective communication and maintaining accurate documentation.

Effectively communicated pertinent information related to shipments or study-specific needs to sites and relevant contacts via telephone and email, enhancing overall transparency and facilitating a streamlined logistics process. Additionally, demonstrated adept problem-solving skills by promptly following up with carriers in cases of delayed, lost, or damaged shipments.

HEALTH SUPPORT ASSISTANT/DSP 10/2018 - 01/2022

The Point Arc of NKY - Covington, KY

Coordinated and facilitated seamless transportation for clients to and from doctor appointments, ensuring their timely and comfortable access to essential healthcare services.

Managed the medication supply chain by accurately ordering and delivering medications to Residential Homes, contributing to the smooth functioning of medical administration within the facility.

Responsible for maintaining accurate and up-to-date Medical MARS (Medication Administration Records), demonstrating meticulous attention to detail in recording and implementing changes as needed.

Played a pivotal role in communicating changes in medical plans and procedures to the support staff, fostering a collaborative and informed work environment that prioritizes the well-being of clients with disabilities.

Acted as a liaison between the Residential Homes, clients' families, and support staff by effectively conveying information about medical changes, ensuring comprehensive and transparent communication channels for all stakeholders involved in the care of individuals with disabilities.

LOGISTICS COORDINATOR 10/2014 - 02/2017

XPO Logistics - Newport, KY

Monitored daily pick-ups and deliveries, maintaining a meticulous approach to logistics operations to guarantee a 100% customer service satisfaction rate.

Fostered positive business relationships with key customer personnel, actively engaging with individuals directly involved in or relevant to logistics activities, contributing to enhanced collaboration and customer satisfaction.

Played a pivotal role in elevating customer service levels from 55% to an impressive 93%, resulting in a remarkable 17% increase in overall revenue. This accomplishment highlights a commitment to continuous improvement and customer-centric strategies.

Documented customer complaints and efficiently addressed issues by collaborating with the appropriate Account Manager, showcasing a proactive approach to resolving challenges and maintaining customer loyalty.

Through a focus on customer service enhancement and relationship building, actively contributed to a 17% increase in overall revenue, demonstrating a strong connection between quality logistics coordination and business success.

IMPORT/AIR EXPORT SPECIALIST 07/2012 - 10/2014

CJ International, Inc. - Florence, KY

Diligently prepared and processed import and export documents, meticulously adhering to Customs requirements, ensuring seamless compliance and minimizing the risk of regulatory issues.

Maintained a customer service level consistently above 97% by efficiently overseeing the clearance process for shipments upon arrival, demonstrating a commitment to delivering a high standard of service to clients.

Implemented a meticulous coding system for personal goods, ensuring accurate classification and facilitating smooth customs clearance processes, reducing the likelihood of delays or complications in shipments.

Proactively cleared all personal goods shipments three days in advance, strategically managing timelines to guarantee on-time deliveries to customers and minimizing any potential disruptions in the supply chain.

Demonstrated a comprehensive understanding of import and air export logistics, contributing to the efficiency of the logistics operations and playing a key role in meeting customer expectations for timely and compliant shipments.

AIR EXPORT SPECIALIST 09/2011 - 05/2012

NNR Global Logistics USA Inc. - Erlanger, KY

Determined the most efficient and cost-effective methods for air export shipments, ensuring optimal routes and transportation modes to minimize expenses for clients.

Conducted comprehensive research on rates, routing options, and various shipping methods, staying informed about industry trends to make informed decisions for improved logistics efficiency.

Implemented effective load consolidation strategies for shipments with common destinations, significantly reducing costs for multiple customers while maintaining a high level of service.

Provided customers with timely updates on the status of their air export shipments, fostering transparent and responsive communication to enhance overall customer satisfaction.

Prepared and processed export paperwork meticulously, adhering to Customs guidelines and ensuring accurate and compliant documentation for a smooth and efficient export process.

Education and Training

Campbell County High School - Diploma

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