Customer Service High School

Wilem Jean Francois

**** ** **** *** ******* Park, FL 33309

Phones: 561-***-****

*******************@*****.***

Objective: To obtain a suitable position in this company, as to where I can demonstrate my ability

to maintain high levels of responsibility and integrity. My aim is to successfully ensure

that all my work methods are met with a positive attitude and great communication

skills.

KNOWLEDGE, Skills, AND Abilities:

High school diploma and some college Bilingual English, French & Creole

Excellent communication skills, competency, and ability to work independently or with a team to accomplish a common goal.

Proven high ability to be an efficient, multi-tasker, and reliable worker.

Basic math and computer skills. Cash-handling experience.

Time-management skills.

Excellent customer service skills. Knowledgeable about the company’s products and services and customer-related policies.

Construction worker for over 16 years

Work History:

JFJ CONSTRUCTION November 2009 to FEV 2016 Manager Construction

Customer Service & Sales - Models and holds the team accountable for outstanding customer service - ensuring the customer is always put first - Actively listens to customer issues to resolve problems-Maximizes sales and service by ensuring staff is scheduled appropriately-Responsible for all cashiers will use the cash registers and related equipment to conduct monetary transactions with customers - Greets customers, as they enter the location – Responsible for cash reports and daily reports for all departments.

Chellthon Construction Dec 2007 to march 2009 2022 Ingenieur Executive excellent customer service through proactively visiting registers and providing direction/support to Cashiers and Courtesy Clerks-Assist in potential customer assistance issues at the register-Assign store sweeps, monitor/maintain cash register supply levels and maintain cleanliness standards in the restrooms and parking lots-Maintain visibility of the exit doors for security and loss prevention issues-Schedule and oversee proper execution of appropriate meal and rest breaks in compliance with company policy and state requirements

Plurimats Construction 2003-2004 Construction

Greets customers as they enter the location-Accepts money in the form of cash, checks and credit or debit cards for items purchased-Assist customers with questions or price discrepancies-Ensures accurate transactions by balancing the cash register at the beginning and end of the shift-Identifies prices of products and services and tabulates bills with available equipment-Assists customers in locating various products, resolving complaints or providing information-Bags and wraps purchased items-Performs other related duties as assigned.

SAVE-A-LoT October 2017 to Avril 2018 Cashier.

FILL

SOGEBANK, HAITI 2004 to MAY 2005 Construction

Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems, and selling/cross-selling bank products and services-Promote the use of automated self-service products such as ATMs, VRU, internet banking, etc. Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy, and follow-up.

EDH 2000-2002 in charge of zone nonelectric.

Ensure that all cashier personnel perform their assigned duties safely, effectively, enthusiastically and professionally-Ensure that the daily bathroom check log is completed by all staff members-Coordinate with Assistant and General Managers regarding disciplinary and operational issues.

Sushi Sake Restaurant. 2016-2020

Chef, work in the kitchen as a chef

Education:

ISTH, CAP HAITIAN, HAITI Certificate in public administration 1997-2002

Training of employability & Digital Literacy of OIC of South Florida

Walter C Young September 2016-2017.

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