Customer Service Brand Ambassador
Resume:
Melissa Flannery
Gregarious and Professional.
Park Hills, MO 63601
*************@*****.***
I have four years experience in horticulture. Commercial and private growth. I have almost four year experience in a call center. Aced agricultural chemistry at M.A.C. Only six more classes until I have a bachelor's. Currently, I have over 20 yrs in sales. I am worth the investment! I have been told that I emit a positive vibe, which has made me approachable for sales. Because of my two decades in sales, I appreciate retention of loyal customers. I have over 20 years in customer service experience, because of that, I approach each interaction with professionalism and confidence. I'm quick witted and light- hearted, but more importantly, I am optimistic. Optimistic that I would be a great* asset to your office. I can show you this when you look at my numbers! Feel free to call me to set up an interview, today! Willing to relocate to: Park Hills, MO - Bonne Terre, MO - Desloge, MO Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sykes Enterprises, Incorporated
March 2020 to Present
Answering phones, at home. Toggling 9 to 12 tabs while entering data and keeping a conversation with the customers.
Lead Brand Ambassador
Frontrow Reporting - St. Louis, MO
March 2014 to Present
I work directly with the public to obtain likes and dislikes of certain products. I then report back to corporations through an event specialist. This information is used to incorporate better marketing strategies to increase sales!
Assistant Store Manager
Bouquets and More - Gallatin, MO
January 2010 to March 2014
I was the first face the consumers seen at the front desk! I had arranged and shelved floral designs. Completed inventory. Checked out drawers before and after shifts. Hired and fired. Scheduled and resolved conflicts. Decorated weddings with floral designs, as well as funerals and ceremonies. Made B2B sales to help increase sales! Advertised through local newspapers to increase sales for this local company,as well! Checked out customers and made follow up calls to keep them returning! Grower
APS - Farmington, MO
June 1999 to September 2003
Starting at germination, I raised Flora. From trees to fruits, annuals and perennials, I maintained growth and eventually helped in distribution through sales. Education
Close to a Bachelors in Psychology.Minor in Agricultural Chemicals Columbia Southern University - Alabama
November 2016 to October 2018
Associates in Psychology
Mineral Area College - Park Hills, MO
December 2010 to December 2012
Skills
• 50 WPM data entry (10+ years)
• Retail experience (10+ years)
• Customer Care (10+ years)
• Conflict Resolution (10+ years)
• Excel (3 years)
• Word (10+ years)
• B2B (4 years)
• Demo
• Outgoing
• Customer Service (10+ years)
• Digital Marketing (3 years)
• Marketing (10+ years)
• Branding (10+ years)
• Horticulture (10+ years)
• Adobe Photoshop
• Mowing
• Social Media Management
• Email Marketing
• Leadership Experience (2 years)
• B2B Sales
• Windows
• Typing
• Time management
• Microsoft Excel
• Sales
• Microsoft Powerpoint
• WordPress
• Public Relations
• Profit & loss
• Guest services
• Team management
• Lawn Care
• Microsoft Outlook
• Google Analytics
• Market Research
• Adobe Creative Suite
• Graphic Design
• Search Engine Optimization (SEO)
• Copywriting
• CRM Software
• Content Management
• Proofreading
• Computer networking
• HR sourcing
• Blogging
• Project Management
• Events Management
• Web Design
• Content Development
• Recruiting
Links
https://www.glassdoor.com/index.htm
Awards
Volunteering Award from St. Patrick's Center
December 2017
National Readiness Certification
February 2017
SILVER.
Certifications and Licenses
Life Insurance License
Assessments
Sales skills — Proficient
February 2021
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Highly Proficient
February 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Inside sales — Proficient
December 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Social media — Completed
July 2021
Knowledge of popular social media platforms, features, and functions Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Publications
Dean's List and Front page of Daily Journal for Volunteering Additional Information
I have volunteered with Coordinator Linda Dickerson for Habitat for Humanity in St. Francois County, for Supervisor Mona Yates through OAKS senior center for the Meals on Wheels program, For victims of Joplin disaster, helped obtain $10,000 for those that had suffered. I had also worked the election polls in Arnold, Mo. for the year of 2017, which I'm proud to be a part of.Feel free to give my resume' a looksey,then give me a call!
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