Customer Service Front Desk
Resume:
EMPLOYMENT HISTORY
Pharmacy Technician
Chewy pharmacy, West Pittston, PA — Aug 2023 - Jul 2024
• Input information into databases or systems
• Verify data accuracy
• Update existing records
• Scan and upload documents
• Generate reports
• Answer customer inquiries via phone, email, or chat
• Resolve complaints and issues
• Process orders, returns, and refunds
• Provide product/service information
• Maintain customer records
• Provide exceptional customer service, addressing patient inquiries and concerns Front Desk
Holiday Inn, Wilkes-Barre, PA — Jun 2022 - Jun 2023
• Managed front desk operations, ensuring smooth guest check-ins and check-outs, boosting guest satisfaction
• Resolved guest complaints promptly, enhancing overall guest experience and loyalty
• Coordinated with housekeeping and maintenance to ensure timely room readiness, improving operational efficiency
• Handled guest inquiries and provided accurate information, contributing to positive guest feedback
• Trained new front desk staff, fostering a collaborative and efficient team environment
• Boosted operational workflow by streamlining guest service protocols
• Developed a quick resolution system for guest issues, cutting response time by half
• Enhanced guest service efficiency by implementing a streamlined communication system Dispatcher
Vector Security, Wilkes-Barre, PA — Jan 2009 - Sep 2009
• Dispatched the proper medical or police unit to the home or business with an emergency 206 LIBERTY ST, WEST PITTSTON, United States, 18643 • 570-***-**** • ***********@*****.*** Summer Jacobs
Data entry/ Customer service
I'm a dedicated employee with 10 years of diverse experience, seeking to transition into a data entry/customer service position. I'm currently pursuing my Bachelor's degree in Business Administration with a focus on Human Resources Management, aiming to leverage organizational abilities. I have a strong foundation in customer service and healthcare operations. Aiming to leverage my organizational abilities, attention to detail, and interpersonal skills to excel in a business management role.
• Data entry
• Opening/locking home or business from computer system
• Testing alarm systems from computer
• Customer service while installing alarm systemEfficiently coordinated emergency responses, enhancing safety and security for clients.
Managed data entry and alarm system testing, ensuring operational integrity and client safety. EDUCATION
Bachelor's in business and undergraduate
University of Phoenix-Arizona, Phoenix, AZ — May 2024 - Aug 2028 COURSES
Work style: Reliability
Indeed Assessments — Mar 2023
Protecting patient privacy
Indeed Assessments — May 2023
Customer focus & orientation
Indeed Assessments — Mar 2023
Food service: Customer situations
Indeed Assessments — Jun 2024
Attention to detail
Indeed Assessments — Jul 2024
Proofreading
Indeed Assessments — Jul 2024
Recruiting
Indeed Assessments — Jun 2024
Recruiting
Indeed Assessments — May 2023
Customer service
Indeed Assessments — Jul 2024
Medical receptionist skills
Indeed Assessments — Mar 2023
Customer service
Indeed Assessments — May 2023
Time management skills
Indeed Assessments — Jun 2024
SKILLS
Communication skills
Experienced
Live Chat
Skillful
Databases Customer support
Expert
Data entry
Expert
Time management
Expert
Filing Workday
Microsoft Word Microsoft Excel
Inbound calls Outbound calling
Data center experience Leadership
Multitasking Microsoft Office
Office experience Receptiveness to feedback
Guest Services Typing
Bookkeeping Appointment scheduling
ADDITIONAL INFORMATION
Certifications and Licenses
Driver's License
Non-CDL Class C
REFERENCES
Carla totten
Chewy
Donna mirachi
Chewy
Dannie Martinez
Chewy
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