Customer Service Swim Instructor
Resume:
Isabella Anderson
**************@*****.*** - 614-***-**** - 7978 Orange Station Loop, Lewis Center, OH 43035
Professional Summary
I am a hardworking individual. I am very organized and thought out with my planning. I stay on top of what I am doing. I make sure all work I do reaches or exceeds the standards that are set. Each task that I am handed gets completed in a timely manner while being able to multitask.
Experience
Swim Instructor September 2019 - July 2020
Goldfish Swim School - Lewis Center, OH
●Led instructional classes for children to protect recreational users from dangerous situations.
●Maintained strong proficiency in CPR, First Aid and water rescue techniques to provide optimal support to individuals in distress.
●Documented each student's progress and gave constructive feedback for areas that could be improved.
●Collaborated closely with parents, deck supervisors, and managers to identify areas of concern and most effective methods for remediation.
●Encouraged students to practice swimming strokes to improve technique and skills.
●Explained safety rules and procedures regarding water activities to patrons and guests to inform and educate.
●Engage with students to help them acclimate to and become comfortable in the pool.
●Taught students lifesaving measures, including wall safety, staying afloat and to never swim alone.
●Educated students on correct form and important safety behaviors.
Volunteer June 2020 - August 2020
Villa Montessori Preschool - Columbus, OH
●Motivated students to be more engaged in classes through applying positive reinforcement techniques.
●Differentiated instruction according to student ability and skill level.
●Applied proactive behavior management techniques for classroom discipline.
●Physically and verbally interacted with children throughout each day to promote mental and emotional development.
●Modeled appropriate social behaviors and encouraged concern for others.
●Followed routines to foster stability and structure in children's lives.
Brand Associate July 2020-November 2020
Old Navy - Columbus, OH
●Connected with customers, coworkers, and managers while on the sales floor.
●Collaborated with coworkers during work and afterwards.
●Greeting customers with a positive, and cheerful demeanor providing courteous service.
●Time management skills.
●Communication skills with customers, coworkers, and managers.
●Product knowledge and organization.
●Maintained order of tables and racks.
●Balanced excellent customer service with reliably completing varied store upkeep tasks.
●Responsible for helping training new brand associates.
Food Runner December 2020-February 2021
Topgolf - Columbus, OH
●Connected with customers, coworkers, and managers while running food.
●Collaborated with coworkers during work and afterwards.
●Time management skills.
●Physical skills including strength, balance, agility, and speed.
●Communication skills with customers, coworkers, and managers.
●Collaborated with coworkers during work and afterwards.
●Helped coworkers with their side work when I had down time.
●Kept a professional exterior while having fun with the guests as I was delivering food.
●Offering any extra help to guests and coworkers as I was moving around.
●Partial responsibility for help training new runners.
Receptionist
Inn at Bear Trail - 8199 Monroe Dr, Lewis Center, OH 43035 February 2021-January 2022
●Connected with residents and their families.
●Took phone calls and voicemails and dispersed among the staff.
●Kept a professional exterior while helping and having fun with the residents.
●Partial responsibility for help train other workers for the front.
●Offering any extra help to residents and nurses on call.
●Opening and closing the facility every weekend.
●Filing and organizing statements, contracts, and other important documents.
●Provided decorations and games for the residents when needed.
Pharmacy Technician
Kroger Pharmacy - 55 W Schrock Rd, Westerville, OH 43081
●Answered client calls.
●Dealed with prescription requests.
●Interacted with clients.
●Determined potential drug reactions.
●Worked directly with pharmacists to fill and dispense over 200 prescriptions a day.
●Provided customers with excellent customer service, answering any questions or concerns.
Sunny Street Cafe
8461 Sancus Blvd. Columbus, OH 43240 May 2023-Current
●Seats guests and manages the seating chart.
●Monitors restaurant activity to determine seating and dining flow.
●Respond to guests' questions and requests.
●Being friendly, timely, patient, and respectful towards all customers.
●Preforms closing duties as needed.
●Cleans and restocks.
Education
Olentangy Orange High School, Lewis Center, OH August 2018-May 2022
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