Ux Designer Sales Associate

SAGAR SAPKOTA

781-***-**** **********@*****.*** Malden, MA 02148

WORK EXPERIENCE

Sales Associate TK Maxx UK November 2023 – May 2024

Merchandising, receiving and processing.

Welcoming customers to the store and answering their queries.

Ensuring exceptional customer experience through excellent sales service.

Maintain up-to-date knowledge of offered products and engage customers in discussions about available options.

Handling sales and returns of merchandise.

Propose initiatives to enhance sales, such as planning marketing activities or suggesting alterations to the store’s design.

Offering all the customers to register for the ongoing reward programs.

UI/UX Designer WEBO Nepal Pvt. Ltd. November 2020 - December 2021

Completed 10+ full-cycle design projects: gathered user requirements, crafted prototypes, and designed systems.

Analyzed customer feedback and behavior data to optimize app features, leading to a 15% increase in user retention and a 20% rise in daily active users.

Achieved 20% sales increase through impactful landing page optimizations and website redesigns.

UI/UX Designer, Trainer Spyders Lab Pvt. Ltd. February 2018 – February 2020

Enhanced user satisfaction by 30% through intuitive design solutions, resulting in a 20% decrease in user-reported issues.

Designed multiple WordPress themes, many of them generated more than 100 sales in the first month of launch.

Taught Graphics Design, UI/UX Design and Advance Microsoft Office Packages to over 100 students annually.

SKILLS AND ABILITIES

Customer Service, Communication, Sales, Cash operations, Tills Operation, Receiving, Processing and Merchandising products according to the company’s guidelines.

EDUCATION

MSc. University of West London, United Kingdom 2023

BSc. Tribhuvan University, Nepal 2018

EXTRA-CURRICULAR & LEADERSHIP ACTIVITIES

Organized and hosted 2 quiz Programs at WEBO Nepal Pvt. Ltd and presented in-front of 35 people. 2021

Digital Logic Tutor Asian School of Management and Technology 2017 -2018

Conducted one-on-one and group teaching and assessment in Digital Logic, achieving 100% pass rate.

Volunteer Divine Youth Club Nepal (Non-Profit Organization) 2015 - Present

Led a team of 50+ volunteers and distributed more than 1000 warm clothes throughout the country during Covid-19.

LANGUAGE

English: Fluent Nepali: Native Hindi: Fluent

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