Customer Service Administrative Assistant

NM

NICOLE MERCURIO

************@***.*** 773-***-**** Manassas, VA 20110

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. PSP Products Manassas, VA

Customer Service

Representative/Invoicing Specialist

10/2023 - Current

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Updated databases with new and modified customer data. Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Developed strong relationships with customers by providing personalized assistance and support.

Provided support in preparing financial statements or reports related to invoice transactions.

Resolved invoice discrepancies by obtaining additional information from customers and vendors.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Made outbound calls to obtain account information. Prince William County Schools Manassas,

VA

Administrative Assistant

05/2021 - 09/2023

Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Handled clerical duties, managed classrooms and coordinated documents for teachers.

Helped students master assignments and reinforced learning concepts presented by teachers.

Collaborated with colleagues to develop instructional plans that meet individual student needs.

Maintained accurate records of student attendance, grades, and behavior reports.

Assisted teachers with creating and maintaining a safe, orderly learning environment.

Distributed and collected tests and homework to prepare for grading by head teacher.

Mario Tricoci Hair Salons And Day Spas

Chicago, IL

Receptionist

01/2019 - 05/2021

Scheduled and confirmed appointments.

Provided excellent customer service at all times while interacting with both internal and external customers.

Maintained client accounts by obtaining, recording and updating personal and financial information.

Maintained business office inventory and equipment by checking stock for needed supplies.

Summary

Experience

St. Scholastica Academy Chicago, IL

High School Diploma

06/2012

Education and Training

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