Customer Service Specialist
Resume:
Matthew Kennedy
Cumming, GA
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Matthew Kennedy
Customer Service Specialist/ Driver
Cumming, GA
***********@*****.***
Authorized to work in the US for any employer
Willing to relocate: locally
Work Experience
Mobile Store Manager
Single Source Inc-Roswell, GA
October 2020 to Present
Drive route truck to body shops on different routes and deliver and sell paint and supplies to for them to fulfill their repairs.
Driver
HORIZON CHRISTIAN ACADEMY-Cumming, GA
August 2020 to September 2020
Drove students to sporting events
Bus Driver
Forsyth County Schools-Cumming, GA
August 2019 to October 2019
Picked up and delivered students safely on my route and drove to sporting events and field trips. Allied Universal Security Officer
Allied Universal Security Services, Systems and Solutions-Jefferson, GA January 2019 to May 2019
Made rounds every hour to ensure safety and loss prevention were in place. Checked employee belongings to enure loss prevention was confirmed Production Coordinator/ Client Services
Bear Mountain-Cumming, GA
May 2018 to October 2018
30040
Schedule sub-contractors weekly for project with no ;apse in scheduling. Get documents together for the field, office and clients. Cutomer Service Representative
Alorica-Kennesaw, GA
November 2017 to March 2018
Answered 50+ inbound calls per day to assist customers in ordering equipment and supplies. Answered questions and educated customers on products and services Assisted 30+ other reps with requests for training and helped less experienced reps to ensure error free orders.
Customer Service Specialist III
Assurant-Duluth, GA
October 2016 to November 2017
Answered 50+ inbound calls per day to assist customers in ordering equipment and supplies. Answered questions and educated customers on products and services Assisted 30+ other reps with requests for training and helped less experienced reps to ensure error free orders.
Licensed Armed Security Guard
Security One, Inc-Memphis, TN
October 2013 to October 2016
38118
Make rounds every hour to ensure safety of 350+ employees in seven floor building Walk three level parking deck to ensure safety of employees and personal property. Enforce building regulations to prevent unauthorized personnel on private property. Earned trust and respect of everyone in building
Consistently rate in 99th percentile on marksmanship tests Customer Service Representative
North Point Center East, Ste-Alpharetta, GA
July 2013 to October 2013
30022
Educated teachers every day regarding assessment software and training. Assisted in solving problems with software issues. Tracked tickets and escalated issues as needed.
Customer Service Specialist
McKesson-Suwanee, GA
April 2012 to April 2013
30024
Answered 50+ inbound calls per day to assist medical customers in ordering equipment and supplies. Answered questions and educated customers on products and services Assisted 30+ other reps with requests for training and helped less experienced reps to ensure error free orders.
Help Desk Rep, Escalations Rep
CSR - Alpharetta, GA
CSR
CSR
January 2006 to April 2012
then moved up to help desk, then to escalations
Responded to customer emails and chat sessions to equal a total of 110 customers served per day. Assisted new supervisors with resolving customer issues and advised on company protocols as needed. Education
High school diploma or GED
Skills
• RESUME TIP Do you have any of these top skills employers are looking for?
• Korean
• Print Production
• Mandarin
• TS16949
• Autocad
• Trim Dismiss Photo
• Dispatching
• Customer support
Certifications and Licenses
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