Customer Service Sales Floor
Resume:
SUMMARY
I have accomplished professional offering great communication and customer service
skills. I am reliable and dedicated when working alone or as part of team. Hardworking Stocker experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.
EXPERIENCE
Uber, Lyft - Independent Contractor
Tuscaloosa, AL • 05/2018 - Current
Wal-Mart Supercenter - Shop Manager
Tuscaloosa, AL • 01/2019 - 05/2021
CONTACT
****************@*****.***
Tuscaloosa, AL 35404
SKILLS
EDUCATION AND TRAININ
G
GED
Jacobs Creek Job Corps
Civilian Conservation Center
Bristol, TN • 05/2002
GED
Stephenson High School
Stone Mountain, GA
CERTIFICATIONS
WillIam Jackson
• Maintained strict compliance with safety rules for passenger and driver protection.
• Followed safety rules to keep clean driving record with no accidents or incidents.
• Cleaned vehicle regularly to maintain professional appearance.
• Notified customers of delays to decrease calls to support. Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
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Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
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• Drove passengers from pick-up points to deliver to destination. Answered incoming questions via phone and email discussing advertised pricing and inventory.
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Connected with customers to provide assistance and collect feedback to optimize operations.
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Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
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• Taught junior employees proactive strategies to meet operational and sales goals. Supervised daily operations by establishing procedures and monitoring team performance.
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• Experience in leadership
• Team management
• Friendly, positive attitude
• Team building
• Safety methods
• Merchandise stocking
• Merchandise restock
• Adaptive team player
• Heavy lifting
• Loading and unloading
• Material handling
• Concrete Finisher
Certified Tire Technician,
Sam's Club since 2014
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Sam's Club - Tire and Battery Superviser
Tuscaloosa, AL • 02/2013 - 11/2018
Positioned lifting devices to move loaded pallets, skids and boxes to designated areas.
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• Kept loading dock clear and free of debris, minimizing accidents and injuries.
• Operated forklift, pallet jack and other equipment to perform loading tasks.
• Used scanners to track parcel information, condition or receipt.
• Managed quality control and maintained high level of customer satisfaction. Delivered high level of customer service and support by answering questions and returning phone calls quickly.
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Brought in substantial word-of-mouth business based on quality of work and customer service skills.
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Worked independently and with other team members to decipher problems and create solutions.
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Maintained composure and productivity in high-pressure environments to facilitate client satisfaction.
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• Upheld company standards and compliance requirements for operations. Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
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Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
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Supervised daily operations by establishing procedures and monitoring team performance.
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Walmart Academy
Management completion,
Walmart 2021
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Certified Tire and Lube
Technician, Walmart 2021
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Certified Forklift Operator,
Walmart 2021
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Contact this candidate