Office Assistant Data Entry

Ahwahnee, CA ***** 559-***-**** *************@*****.***

SHANNON ELLIS

Dependable Office administrator with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.

PROFESSIONAL

SUMMARY

SKILLS ● Data Entry and 10-Key

● Basic Bookkeeping

● Data Integrity

Information

Confidentiality

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● Microsoft Office 365

● Spreadsheet Management

● Office Administration

SR. OFFICE ASSISTANT 09/2023 to Current

Mariposa County HHSA, Mariposa

OFFICE ASSISTANT II 04/2021 to 09/2023

Mariposa County Health And Human Services, Mariposa, CA CUSTOMER SERVICE REPRESENTATIVE 08/2016 to 03/2021 Suburban Propane, Oakhurst, CA

WORK HISTORY

● Training new office assistant II

● Updating desk guides of current policies and procedures.

● Handling confidential material/information/files.

● Communicating issues and being part of Patagonia/InSync replacement.

● Working with Deputy Director on Strategic Plan as well as updating P&P's

● Reviewed files, records and other documents to obtain information to respond to requests.

● Completed clerical tasks such as filing, copying and distributing mail. Interacted with clients by phone, email or in-person to assist with scheduling, issues or to provide assist to get to proper person.

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● Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

● Delivered clerical support by handling range of routine and special requirements. Entered Public Health and Behavior Health data using Patagonia and InSync, following procedures to keep information private.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Reviewed and signed off on completed customer files, assigning proper lines of credit.

● Maintained districts AR below 5%.

● Scheduled service calls and Delivery stops.

SR OFFICE REPRESENTATIVE 05/2009 to 10/2015

Heritage Propane/ AmeriGas Propane, Oakhurst, CA

● Responsible for large Commercial accounts.

Communicated with vendors regarding backorder availability, future inventory and special orders.

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● Investigated and resolved customer inquiries and complaints quickly.

● Trained new personnel regarding company operations, policies and services. Evaluated account and service histories to identify trends, using data to mitigate future issues.

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● Investigated and resolved accounting, service and delivery concerns.

● All administrative duties including interim management at multiple time.

● Trained new office personnel

● Guided our district through merger and transition from Enersys to SAP.

● Responsible to maintaining supply inventory as well as asset's.

● Maintained DOT records and arranged inspections for fleet.

● Responsible for daily deposits and accounting.

● Responsible for closing monthly books.

● Executed record filing system to improve document organization and management.

● Responsible for achieving and maintaining A audit Rating. Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.

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Created presentations and proposals for use in meetings, assisted in bookkeeping and produced budget reports.

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Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.

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