Customer Service Front Desk
Resume:
STEPHANIE GONZALEZ
Coopersburg, PA *****
***********@*****.***
Versatile Substitute Assistant with strong classroom management skills and adaptability to diverse educational settings. Effective communicator with a broad understanding of various subjects and proficiency in educational technology.
Proven ability to maintain a positive learning environment and engage students collaboratively. Detail-oriented, organized, and committed to upholding confidentiality and school policies. Known for proactive learning and positive teamwork.
Work Experience
Substitute Assistant
BlazerWorks
January 2023 to Present
· Provided effective support in various schools during teacher absences, ensuring a smooth learning experience within assigned timeframes.
· Assisted in implementing lesson plans across subjects, reducing disruptions by 20% and maintaining a positive learning atmosphere.
· Communicated efficiently with students, parents, and educators, improving information flow by 30% during each assignment.
Customer Service
Homegoods
January 2018 to Present
· Demonstrated precision in handling cash transactions, ensuring accurate and timely processing while maintaining a high level of attention to detail.
· Proficiently managed refund processes, adhering to company policies and procedures, resulting in streamlined transactions and satisfied customers.
· Provided exceptional customer service by actively addressing inquiries, resolving concerns, and creating a positive shopping experience to enhance customer satisfaction and loyalty. Registration Clerk
Courtyard by Marriott-New Brunswick, NJ
April 2023 to April 2024
Front desk agent, registration, hotel experience, researched guest coming next day, pulled up reservation
& made room cards.
Substitute Assistant
LTPS
January 2022 to January 2023
· Successfully introduced a flexible scheduling system that improved substitute teacher placement efficiency by 30%, ensuring timely coverage for absent educators.
· Facilitated a 20% increase in communication efficiency between substitute teachers and regular staff by implementing a streamlined communication protocol, leading to more effective classroom support.
· Implemented proactive behavior management strategies, resulting in a 15% decrease in student disruptions and creating a more conducive learning environment in the absence of regular teachers. Head Teacher
The Learning Experience-Montgomery, NJ
January 2018 to September 2021
· Developed and executed daily lesson plans for a 3-year-old class, ensuring a structured and engaging learning environment.
· Integrated Spanish and sign language lessons into the curriculum, fostering language development in young learners.
· Incorporated a morning yoga routine, promoting physical activity and overall well-being among children. Daycare Worker
Pennington Children's Academy-Pennington, NJ
February 2015 to January 2018
· Welcomed and supervised a daily average of 20 children, ensuring a positive and nurturing environment.
· Efficiently managed diaper-changing responsibilities for 15 toddlers, maintaining a high standard of hygiene and care.
· Engaged children through interactive activities, singing songs, and finger plays, contributing to a 25% improvement in daily participation and enjoyment.
Nanny/Babysitter
Hesham ElHamahmy-Princeton Junction, NJ
March 2008 to December 2015
· Delivered comprehensive care for children during father's business trips, ensuring their well-being and safety in morning and evening routines.
· Maintained a consistent presence and routine, successfully overseeing children's daily activities and needs during father's frequent business trips.
· Demonstrated reliability by consistently being present for morning and evening care, achieving a 100% attendance record over the course of employment.
Office Assistant
Palmetto Pathology Clerk-Hialeah, FL
January 2001 to August 2008
· Successfully ran diverse errands for the executive team, ensuring timely and accurate pickups and deliveries of medical specimens from various doctors' offices.
· Utilized advanced skills in Microsoft Word, Excel, and PowerPoint to streamline document creation, data management, and presentation development, contributing to a 20% increase in team efficiency.
· Managed billing processes, meticulously typing up bills and maintaining organized filing systems, resulting in a 15% reduction in billing discrepancies and faster retrieval of essential financial information. M.A.R.A.N.T. Enterprises-Princeton, NJ
January 1997 to January 2005
· Assisted in the efficient operation of multiple gas stations, contributing to a 15% increase in overall operational efficiency through meticulous inventory management and regular cleaning routines.
· Spearheaded inventory control for the retail section, ensuring optimal stock levels and reducing excess by 20%.
· Implemented strategic retail initiatives resulting in a 10% boost in sales revenue for the gas station retail division within six months.
Education
Certificate in Computerized Accounting
Harris School of Business - Township of Hamilton, NJ 2010 to 2012
CDA
Ashworth University - Norcross, GA
2006 to 2008
High School Diploma
Sheridan Technical College - Hollywood, FL
2000 to 2002
Miami Palmetto Senior High - Miami, FL
1991 to 1995
Skills
• Childcare
• Problem-Solving
• Effective Communication
• Conflict Resolution
• Subject Knowledge
• Interpersonal Skills
• Collaborative Team Player
• Time Management
• Confidentiality
• Excel
• Organizational Skills
• Microsoft Word
• Professionalism
• Classroom Management
• Crisis Management
• Proactive Learning
• Technology Integration
• Multitasking
• PowerPoint
• Assessment and Feedback
• Adaptability
• Early childhood education
• Childcare
• Special education
• Teaching
• Cash register
• Customer service
• Classroom management
• Conflict management
• Nannying
• Learning technology
• Cash handling
• Preschool experience
• Classroom experience
• Experience working with students
• Typing
• Sales
Certifications and Licenses
Child Development Associate Certification
CPR Certification
Teaching Certification
First Aid Certification
July 2022 to Present
Driver's License
October 2022 to July 2028
AED Certification
November 2022 to Present
Childcare Certification
July 2002 to Present
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