Customer Service Collections Specialist
Resume:
Andrea Nespor
Collections Specialist / Customer Service
Bedford, OH 44146
**********@***.***
To obtain an Office/Administrative position that will utilize my computer knowledge, strong people skills, organizational abilities, and business experience; and to also expand on my education to bring success to any business position I may uphold.
Authorized to work in the US for any employer
Work Experience
Check Cashing Specialist
Samco-Warrensville Heights, OH
September 2023 to Present
Chuck Kintner - Owner -
440-***-**** Reviewing checks to check for fraudulent issues, reviewing client information and contacting companies to check validity of payroll checks over $100. Maintaining confidential information. Office Administrator
DCOMM, INC-Oakwood Village, OH
March 2023 to September 2023
Zoe Wiles - Supervisor -210-***-****
Danny Obied - Manager - 440-***-****
Working with Spectrum, scheduled technicians to install cable equipment, also worked on payroll for employees, followed up with customers to make sure experience was satisfying. Patient Access Representative
COGNIZANT-Warrensville Heights, OH
June 2021 to March 2023
Aly Martin, Supervisor
440-***-**** - Working with multiple clients calling patients to set up past due balances, setting up payment arrangements with a credit card, or ACH, working on a dialer system. Receptionist/Administrative Assistant
Graybar-Valley View, OH
March 2019 to March 2020
Answering the phone for 6 different branches, routing the calls to the available representatives. Filing as needed.
Terry Callihan - Area Customer Service Mgr -330-***-**** Customer Service Representative
Illuminating Co.-Brecksville, OH
March 2018 to March 2019
Applied payments towards account through pledges to keep a customers power on. Worked with doctors offices to provide medical certificates to keep servies on for customers. Rich Gow - Supervisor - 330-***-****
Collection Specialist
Airgas-Independence, OH
January 2017 to January 2018
Independence, OH Mary Generic - Manager / Shelley Vistula 216-***-**** Making outbound calls to customers, taking inbound calls, contact with branches, updating files, taking check/credit card payments, following up on customer service issues for customers, issuing credits, emailing correspondence as needed.
Collections Specialist
Joseph, Mann & Creed-Brook Park, OH
September 2015 to April 2016
Lisa Lobello - Manager
Making outbound calls to customers, taking inbound calls on a dialer system while maintaining customer service, setting up payments to be taken out ACH or by Credit Card, making payment arrangements. Sending follow up correspondence as needed.
Collector - 3rd Party
Transworld Systems Incorporated-Valley View, OH
June 2015 to September 2015
Scott McGuire, Mgr 1-800-***-****
Taking inbound calls, and making outbound calls to consumers who owe on debts. Setting up payment arrangements, and meeting the clients expectations. RDP Processor
Safeguard Properties-Valley View, OH
July 2010 to June 2015
Dan DelVecchio - Supervisor
Working with the following systems, SPI, Client Source, following up on Recoverable Depreciation Hazard Claims, making sure payments are requested and received in a timely manner, contacting insurance companies for necessary paperwork and supporting photos. Data Entry
Safeguard Properties-Valley View, OH
June 2010 to July 2010
Tim Neumann - Supervisor
Working with various computer systems, transferring information from one system to another, submitting bids from contractors for the fixing of HUD homes. Utilizing quality control. Administrative Research and Skip Tracing
National Enterprise Systems-Solon, OH
December 2002 to April 2009
Utilized many different websites to search for people who owed on debts. Worked with Artiva and DACKS systems verifying information to obtain payments from debtors who owed on various bills. Some knowledge of the FDCPA, answering phones, customer service. Obtained public information to gain knowledge of debtors assets.
Achievements:
Employee of the Month (NES)
April 2007 to January 2009
October 2005 August 2003
BUSINESS PROFESSIONALS OF AMERICA
1995 to 1996
Region 18 Skills Competition
1st Place for Document Formatting
2nd Place for Business Knowledge Skills
3rd Place for Database Applications
3rd Place for Application/Interview
Education
Diploma
Bedford High School - Bedford, OH
High school diploma in Businese Management
Cuyahoga Community College - Parma, OH
Skills
• Customer Service
• Call Center
• Customer Support
• Customer Care
• CSR
• Microsoft Outlook (5 years)
• Microsoft Office (6 years)
• Microsoft Excel
• Order Entry
• Microsoft Word
• Data Entry
• 10 Key Calculator
• Medical Terminology
• Office Experience
• Typing
• Front Desk
• Clerical Experience
• Communication skills
• Leadership
• Data entry
• ACH
• Computer skills
• Phone etiquette
• Office experience
• Time management
• Multi-line phone systems
• Microsoft Access
• Payroll
Certifications and Licenses
Driver's License
Contact this candidate