Data Entry Customer Service
Resume:
Juan A Rodriguez-Fanini
Haines City, FL *****
**********@*****.***
OBJECTIVE
Seeking a dynamic position where I can leverage my skills, academic knowledge, and experience to contribute to the company’s success. Committed to professional growth and development. SKILLS
● Bilingual: English and Spanish
● Computer savvy
● Data entry
● Customer relations and service
● Strong communication and organizational skills
EXPERIENCE
United States Postal Service 11/2023-Present
Tampa, FL
PSE Mail Processing Clerk
● Preparing work area with necessary equipment and materials.
● Lifting and carrying moderate to heavy mail and packages.
● Loading and operating machinery for processing, sorting, and canceling items.
● Sorting and organizing mail for delivery, ensuring parcels are packed in delivery route order. Ken Ben Industries 02/2020- 07/2023
Brooklyn, NY
Scofflaw Enforcement Agent
● Enforce NYC vehicle booting and towing policies for unpaid parking or camera violation tickets.
● Patrol assigned routes ensuring safe driving of the company's vehicle equipped with LPR cameras..
● Verify vehicle license plates using the company system, enter data, write reports, and manage emails.
● .Collaborate with NYC marshals and Sheriff’s police Finest Towing 05/2014 – 01/2020
Staten Island, NY
Repossession Agent
● Utilize LPN/RDN software to process and read vehicle plates.
● Manage various accounts to locate vehicles.
● Evaluate over 300 collection accounts.
● Verified client information and investigated leads by checking addresses and contacts.
● Contact the debtors to demand and recover unit
HealthFirst 07/2019 - 07/2021
New York,NY
Remote Customer Service Representative
● Interacted with providers and members by phone to address inquiries, concerns, and questions about insurance coverage and products.
● Handling Personal Health Information (PHI) in a professional manner.
● Compliance with HIPPA guidelines.
JetBlue Airways Corporation 05/2014- 08/2019
Queens, NY
Acting Supervisor Ground Operations
01/2017- 08/2019
● Coached, counseled, and scheduled over 100 crew members daily.
● Scheduled and monitored of over 70 flights per shift
● Ordered and maintained inventory for crewmembers.
● Oversaw the Ramp Coordinator and Training Liaison Department
● Coordinated interview between candidates and hiring managers, ensuring a smooth and efficient process. Ground Operation
02/2016- 01/2017
● Maintained ramp safety and security.
● Complied with all safety procedures & station policies.
● Communicated constantly with Flight Crew personal and ground personnel to ensure customer safety during boarding and departure.
● Handled customer baggage, airfreight, and COMAT with care and accurancy. Airport Operations
05/2014- 02/2016
● Issued boarding passes and assisted passengers with ticket checks at the entrance gate.
● Directed passengers to correct the boarding area using passenger manifest, seating chart and flight schedules.
● Opened gate for passenger boarding.
● Handled customer calls, addressing needs and resolving issues.
● Collected client information and confirmed pricing policies. Citi Bank 01/2010- 01/2014
New York, New York
Bank Teller/Call Center Representative
● Processed daily cash deposits and withdrawals.
● Handled sales referrals and prompted bank services.
● Delivered exceptional customer service in a call center, resolving issues and promoting products.
● Answered customer inquiries and provided account information.
● Established new accounts including checking, savings, lines of credit, and loans.
● Researched and resolved customers issues on personal accounts.
● Maintain confidentiality of bank records and client information. EDUCATION
Independence High School 06/2010
New York, NY
Obtained Diploma
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