Customer Service Business Performance

Amber Hill

404-***-**** *************@*****.***

PROFESSIONAL SUMMARY

I am a hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

SKILLS

Problem Solving Customer Service Active Listening Conflict Resolution Time Management Critical Thinking Attention to Detail Analytical Skills Decision Making Stress Tolerance Computer Literacy Telephone Etiquette Technical Proficiency Organizational Skills EXPERIENCE

SECURITY DISPATCHER, Columbus, Georgia

Andy Frain, May 2023-January 2024

• Utilized advanced computer software programs to monitor security cameras, dispatch officers and track incidents.

• Coordinated with local law enforcement agencies for mutual aid during large scale emergencies.

• Conducted detailed investigations into incidents reported by staff or customers to determine cause of incident.

• Maintained up-to-date records of all activities in the system for future reference. SEASONAL WORKER, Columbus, Georgia

Ulta Beauty, November 2023-January 2024

• Maintained an organized, clean, safe working environment by following company safety standards.

• Organized store displays according to corporate guidelines for maximum visibility and appeal.

• Built strong relationships with customers through friendly interactions.

• Demonstrated ability to work in a fast-paced environment and multitask efficiently. SALES KEY HOLDER, Columbus, Georgia

Banter by Piercing Pagoda, September 2022-April 2023

• Participated in periodic physical inventories of merchandise to verify accuracy of stock records.

• Demonstrated knowledge of all product lines offered in the store, offering advice when requested.

• Greeted customers upon entering the store, providing assistance throughout their shopping experience.

• Prepared daily bank deposits, reconciling discrepancies between cash register totals and actual amounts received. CASHIER, Atlanta, Georgia

Chick Fil A, March 2021-July 2022

• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.

• Utilized problem solving skills to effectively handle difficult situations.

• Processed customer orders and ensured the accuracy of their purchases.

• Operated the POS system efficiently to ensure accurate transactions. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN GENERAL PSYCHOLOGY CANDIDATE, Columbus, GA, US

Columbus State University, Expected graduation May 2026 CERTIFICATION IN DENTAL ASSISTING CANDIDATE, Lehi, Utah Career Step, Expected graduation April 2024

HIGH SCHOOL DIPLOMA, College Park, Georgia

Banneker High School, May 2022

Contact this candidate