Customer service supervisor with GTBANK Nigeria
Resume:
VICTORIA AGBAERE
No **,Aso Rock street Bucknor Ejigbo Lagos Nigeria
*********@*****.***,
OBJECTIVE:
To work with existing staff and facilities, contributing the best of my skills towards the actualization of organizational goals
PERSONAL DATA
DATE OF BIRTH 23rd May, 1985
SEX Female
MARITAL STATUS Married
NATIONALITY Nigerian
HOMETOWN Atta
LGA Ikeduru
EDUCATION
2014 University of Port Harcourt
BSC. (Second Class Upper)
Finance and Banking
2008 Federal Polytechnic Nekede Owerri
HND, Upper Credit, Marketing
2005 Federal Polytechnic Nekede Owerri
OND, Lower Credit, Marketing
2002 G G S Oromineke, D/line Port Harcourt
National Examination Council (NECO)
Credit including Mathematics and English
RESEARCH:
2014: The Impact of Microfinance Bank in Economic Development in Nigeria
2008: The Relevance of Management Information System on Industries (HND Project Topic)
2008: Market Segmentation as a key to achieving organizational goal
2005: Impact of capital market in Nigerian Stock Exchange
PROFFESSIONAL QUALIFICATION: Nigerian Institute of Management (NIM)
WORK EXPERIENCE:
2004 (4 months IT) Nigerian Ports Authority Training Department
RESPONSIBILITIES
Proficient in filing and documentation
Received, sorted and dispatched mails
Recording, typing of internal and external correspondence
2006 (one year IT) Nigeria Agip Oil Company, Port Harcourt (NAOC)
Human Resources: Industrial Relations and welfare
REPONSIBILITIES
Received, sorted and dispatched mails
Proficient in filing and documentation
Kept track record of files movement
2009-2010(NYSC) Economics Teacher, Community Secondary School, Obete-Ndoki Oyigbo Local Government Area, Rivers
Rivers State Geographical Information System
RESPONSIBILITIES
(Indexing and Scanning)
2010 First City Monument Bank (garrison Branch) PH
RESPONSIBILITIES
Customer Address Verification
Direct sales Agent
2011- To Date Guaranty Trust Bank PLC
Operation Officer
REPONSIBILITIES
Customer account opening and profiling, solving customers complaints and problems,
ATM card and cheque book request for customers,
Dispense Error reversal for customers.
Marketing other bank product to customers and educating them on the importance.
Application of fixed deposit and Treasury bills for customers.
Spot checks on bulk and frontline Tellers
ATM management, Check Tellers batch
Cash management, and vault custodian
PERSONAL SKILLS
Good interpersonal and Relationship Management skills
Ability to work effectively as a team or individually
Excellent oral and written communication skills
Ability to identify issues and propose solutions
Integrity, honesty and reliability
Ability to take unfamiliar task and adapt quickly
Proficient in the use of Ms Excel, word and power point
INTEREST
Reading, and listening to good music.
REFEREES.
Emeka Onyia
Assistant Manager
GTBank, Plot 265 Ikenegbu Layout Owerri, Imo State
Ikeke James . I
Operation Manager
Nigerian Agip Oil Company, Port Harcout
Rev. Ben Orji
St Nicholas Anglican Church
Choba, Port Harcourt
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