Customer Service Front Desk
Resume:
Hello
I’m Lindsy Martinez
Mission Tx, 78572
**********@*****.***
Skills
My skills include amazing customer service, time management, communication, problem-solving, a great work ethic, and attention to detail.
● Phone etiquette-2yrs
● Customer support -5yrs
● Data Entry-2yr
● Microsoft-5yr
● Live chat -1yr
● HIPPA- 2yrs
● Customer Relationship management-2yr
● Medical Office Experience- 3yrs
● Outbound/ Inbound calls -2yrs
● Computer Literacy
● Filing- 1yr
● Bookkeeping-2yr
● Scheduling -2yr
● Organizational skills
● Bilingual- Spanish (21yrs)
Experience
November2022 - June2024
The Buckle, McAllen TX- Team Lead Front Desk Coordinator As Front desk team leader, I supported all my cashiers, ensuring they created high-quality customer service and cash handling protocols. I assisted in opening and closing duties ensuring all policies and procedures were taken care of.
● Manage high call volume of incoming calls
● Meet personal/team call-handling quotas
● Maintain industry and product knowledge
● General understanding of workforce management
● Understand and adhere to all Company Carrier and/or CMS-related policies and procedures
● Perform other related duties as assigned
2
September 2021 - October 2022
Chiropractic Center of McAllen, McAllen TX- Customer Service Rep/ Front Desk Coordinator As a Front desk coordinator welcomed guests and Made them feel appreciated, worked with charting systems, added patient data, submitted medicare payments, and worked with Excel and Word documents. I would also do certain protocols and help with patient care.
● Take payments/ Creating a Patient bond
● Chart/ manage team
● Work with Excel and Word documents as well as scheduling
● Communicating with patients
● Conduct protocols
● Take inbound/outdound calls
January 2020 - August 2021
ABT SRBI ( Inbound Customer sales rep ), Edinburg TX - Full-time As an inbound sales specialist/ customer service rep, I serve people and help with customer needs. I would meet monthly sales quotas and coach team members. Day to day I would hit an average of 50 calls per day or more depending.
● Manage high call volume of incoming calls
● Meet personal/team call handling quotas
● Preform other related job duties as required
● Help Coach team of CSRs to accurately qualify a prospect and transfer to a licensed agent
● monitoring key performance indicator reports, employee adherence, call and system assistance
● have appropriate training and other resources to perform their jobs and assist with difficult or escalated calls
● Conduct real-time phone monitoring and coach employees to effectively engage prospects that are looking to purchase health insurance
● Maintain industry and product knowledge
● Meet and/or exceed call center key metrics
● General understanding of workforce management
● Understand and adhere to all Company Carrier and/or CMS related policies and procedures
Education
La Joya Palmview High School, Mission TX — High School Diploma August 2017 - May 2021
3
Mission Beauty Institute, Mission Tx, - Nail Technician May 2023 - January 2024
The University of Texas Rio Grande Valley, Edinburg TX August 2021 - December 2022
Awards
Most Outgoing Lead -2023 (Buckle)
Best Customer Rep -2022 (CCM)
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