Customer Service Medical Office

Latasha Tate

*** ******** ****** *** * Dora, AL *5062 205-***-**** *************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by retail and customer service industry experience. Able to provide timely, complete, and accurate data, maintain operations by following policies and procedures, and support administrative functions in conjunction with healthcare team. Maintain and assure patient privacy and confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Manage time and priorities to meet established deadlines.

Show sound judgment and good decision making when dealing with problems.

Microsoft Office Applications – Word, Excel, and PowerPoint.

KEY QUALIFICATIONS

Medical Practice Management Systems Medical Terminology Medical Records HIPAA Compliance

Insurance Verification Insurance Claim Processing Reimbursement Processing Revenue Cycle Management

Medicare / Medicaid Government Payers Third Party Payers CPT & ICD-10 Coding Medical Billing

Medical Office Medical Administrative Patient Registration Data Entry

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Office and Billing Specialist, 2024

PROFESSIONAL EXPERIENCE

Stay-at-Home Parent – Dora, AL 01/2013 – Present

Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

Walmart Neighborhood Store / Pharmacy – Birmingham, AL 10/2023 – 02/2024

Overnight Stocker / Customer Service – Retail

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operate the cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Stocked shelves and kept work area clean and organized.

Worked in a professional, team-oriented manner, followed procedures, and interacted with diverse customers and staff.

The Days Inn – Pelham, AL 08/2023 – 10/2023

Housekeeper

Cleaned guest rooms as assigned and according to priority to meet deadlines.

Provided consistent, high standard services in a fast-paced, results-based environment.

Followed regulations and hotel requirements.

Answered guest inquiries and ensured security of guest rooms.

Performed duties with attention to detail, accuracy, follow-through, and confidentiality.

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