Customer Service Personnel
Resume:
PraiseGod Emesiobi
CUSTOMER SERVICE
Freetown ***
**********@*****.***
• Experienced and reliable customer service personnel, providing quality and high standard assistance
in a super busy working environment. Strong dedication to helping customers resolve issues and
cultivating positive image of the company. Excel in both team and self environments. Ability to listen
attentively, solve problems efficiently and quick. Creating quality professional relationship with
customers and committed fully to following company procedures.
• I am that one person you can have in your firm, and you will be certain that you have somebody.
• Willing and open to learning
• Detail minded person, even the smallest detail is vital to me
• Bringing result is one of my watchword
• Excellent team player
• I strongly believe in the abilities of anyone
• Professionalism is extremely important
• Saving the day is vital
• Extremely conscious of time
• I bring the whole table, but you can only experience it when I get into the system
• I am teaching and teachable
• Good listener
• I am lovable and friendly
• Always having a welcoming smile
• I can work under pressure.
Willing to relocate: Anywhere
Work Experience
Customer service personnel, head of Customer Service, Terminal manager
Sea coach express-Freetown
February 2019 to May 2024
• Meet and greet (I was placed at the entrance to receive, welcome and attend to passengers both on
arrival and departure from and into Freetown terminal. I also do the boarding calls and any announcement
to the passengers over the microphone)
• Head of customer service team/ boat attendant (When I resumed work at the company, there was
no customer service team. During the covid I was elevated to a dispatcher working directly with the
supervisor. Exactly one year into the job, I assembled three other ladies and shared my plans which they
bought and worked hand in hand with me. Few months after the creation of the team,I was officially
made the head of the department and my services extended into the boat thereby performing the roles
of both customer service personnel and a boat attendant which yielded amazing experiences with the
passengers both young and old for two years. My excellent services extended to a new route connecting
Sierra Leone and Guinea Conakry on a three-hour boat ride for one year and four months. I made
passengers on board and in the terminal comfortable to the extent of them singing my praise everywhere.The creation of the department has and is still giving opportunities to so many job seekers especially
ladies who immediately gets position as a teammate. Majority of the ladies under my leadership where
promoted to the admin sector and sales personnel)
• Terminal manager (last position. In few months of the position, I ensured everyone feel belonged, I
carried everyone along and even the timid ones had the opportunity to come to limelight creating a safer
enjoyable working experience).
• Note, during my tenure in all my positions, the level of our passengers increased immensely. If there
is a passenger to call the company hotlines any time and day, there is always a PraiseGod to receive the
calls and provide amazing experiences which lead to so many results. Reaching out more on the phone,
coming face to face for inquiries etc. ( I was not in charge of finance that is why, I can not categorically
state how much more was added to the sales but, I can boldly and confidently say that the number of
passengers were evidently visible to everyone)
Education
Education
Government girls school
January 2000 to September 2005
Skills
• Excellent in communication,
• Empathy
• Productivity
• Front desk
• Leadership
• Teamwork
• Open-mindedness
• Organizational management
• Customer Service
• Administrative & Customer Service Skills
• Call Center
Contact this candidate