Customer Service Representative

Sasha C. Watson

Clintwood, Virginia

276-***-**** *************@******.*** https://www.linkedin.com/in/sashawatson00/

CUSTOMER SERVICE REPRESENTATIVE

Experienced professional well experienced in working in the customer service industry. Dedicated to providing exemplary customer service while maintaining operational goals and implementing process improvements. Demonstrated abilities to adapt to new situations, work independently and efficiently manage time, adhere to the highest level of personal accountability, and promote a culture of collaboration and continuous improvement. Looking to join a reputable and progressive company to progress quickly and the ability to develop key skills.

KEY SKILLS

Customer Service · Quality Assurance · Regulatory Compliance Employee Development · Business Operations · Daily Operational Logistics

EXPERIENCE

REACH Solar, Remote/Field

June 2024 - Present

REACH Field Representative

Follow leads to locate customers who are interested in Solar Energy.

Set appointments for those clients to speak with a Sales Rep and I for consultation and installation.

Simultaneously have been employed the entire duration of this business without the need to lessen job load.

FLS Connect LLC, Remote

January 2024 – Present

Political Fundraiser

Building rapport with donors in order to secure a donation.

Concurrently dial for 7 different campaigns, all of which has different scripts and donation limits.

Was recognized in the FLS Newsletter for outstanding metrics in first week.

Foundever, Wise, VA, Remote December 2022 – April 2023

Intuit Lacerte Product Expert/Customer Service Representative

Answer general questions pertaining to the Intuit Lacerte software, usage, and tax forms.

Aid clients with correct data entry for all 50 states individual state and federal tax forms (where applicable).

Perform troubleshooting for all versions/years of Intuit Lacerte.

Centene Corporation, Remote March 2022 - July 2022

Medicaid Provider Services Representative

Locate Medicaid Provider claims and disclose requested info.

Provide service for Louisiana Healthcare Connections (LA), Sunflower Health Plan (KS), and New Hampshire Health Families (NH), providing correct and accurate info per which health plan is being inquired upon.

Utilize 8 separate systems to perform job tasks and provide superior service

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Alorica, Remote December 2021 - March 2022

Alorica Product Expert

Guide customers through the use of ScreenShare Applications to resolve program issues

Pioneered new department implementations and delivered 98% customer satisfaction

Assists customers with all W2 and 1099 questions for their taxes

Appen Connect, Remote October 2020-Present

Search Engine Evaluator and Data Contributor

Provide evaluation of search engine queries for the world’s leading companies

Contribute data for different aspects of AI learning

Evaluate social media ads for accuracy and legitimacy resulting in safer, more personalized ads

Teleperformance USA (APPLE), Remote November 2020 - December 2021

Customer Service Representative

Mentored new hires during nesting period to ensure proper training

Provided service for iTunes Billing, iPhone Technical Support, Apple Cash, and Agreement Admin during my tenure. Was nominated for promotion every 3-4 months.

Brought teams’ metrics beyond expectations

EDUCATION

South University, Savannah, GA Presently enrolled

Bachelor of Arts in Psychology

w/ conc in Substance Abuse Counseling GPA: 3.07/4.0

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