Business Analyst Project Management

Sarabjit Singh

New York, NY **********@******.*** 917-***-****

Career Summary and Highlights:

Dedicated Senior Business Analyst with a proven track record and 9+ years of experience in the healthcare and e-commerce domains. Experienced in all phases of the Software Development Life Cycle (SDLC), Agile methodology, Waterfall model, Application Development, Product Management and Project Management. Experience in gathering requirements, analyzing data, documenting requirements, and converting requirements into artifacts such as business requirements document (BRD), technical specifications, business process flows, plan matrix, mock-ups, roadmaps and writing user stories. Technical Skills:

SDLC Methodologies: Agile, SAFe, Waterfall

Agile Project Management Tools: JIRA, Confluence, Rally, Version One Operating System: Microsoft Windows

Languages: SQL, HTML, XML

Database and Tools: MySQL, TeraData, Enterprise Data Warehouse BI Tools: Tableau

ETL Tools: Informatica

CRM Tools: Salesforce, SAP

Business Modeling/Project Tools: Microsoft Visio, Excel, Powerpoint, Project, Sharepoint, Microsoft Teams, Gliffy Cloud Platforms: Service Now

Work History:

Insight Global, December 2020 – Jan 2024 (Employer)

Sr. Business Analyst, Connecticut Community Care (CCC), New York, NY (Client) Sept 2023 – Jan 2024 o Spearheaded the development of a new private pay application, demonstrating expertise in the healthcare domain o Successfully crafted detailed project scope, Business Requirements Document, Functional Requirements Document, Mock-ups, Requirements Traceability Matrix, Business Process flows to guide the development team o Partnered with department leads and SME’s to elicit business requirements and determine opportunities for improvements o Partnered with project teams members to plan and execute the successful implementation and adoption of the new application o Acted as a liaison between stakeholders and IT teams, ensuring effective communication and alignment of project objectives o Researched and analyzed all aspects of existing business practices and procedures including data modeling, data conversions, data mapping, and data tracing across all platforms involved o Implemented a hybrid project management approach, seamlessly integrating both waterfall and agile methodologies for optimal project execution

o Contributed to the analysis and enhancement of healthcare applications, focusing on improving the private pay functionalities o Identified and analyzed user requirements, procedures and issues to improve existing processes o Developed and incorporated the organization’s best practices into the newly built application o Collaborated closely with cross-functional teams to translate business requirements into actionable plans, ensuring successful project outcomes

o Produced clear and concise meeting minutes, facilitating effective communication and collaboration among stakeholders o Assisted with formulating and updating departmental policies and procedures throughout implementation

Sr. Business Analyst, The Home Depot, New York, NY (Client) Jan 2022 – Feb 2023 o Serving as Sr. Business Analyst within the Cybersecurity framework for IAM(Identity & Access Management) under the AIT(Access & Internal Threat) umbrella

o Responsible for synthesizing data; to develop solutions, communicating solutions to stakeholders, and presenting the solutions to core teams and stakeholders

o Worked on various projects that deliver value to both associates and consumers by achieving project goals such as; securing sensitive data and protecting critical assets from current and emerging threats o Responsible for producing various types of documentation for project teams such as; business case, process flows, requirements document, stakeholders analysis, RACI, project narrative, user stories, JIRA Roadmap o Responsible for maintaining understanding of cybersecurity best practices as well as delivering amidst continuous change in an agile work environment

o Lead problem solving and coordination efforts between various business units and resources to ensure success o Partnered with ServiceNow users to analyze workflows, development needs, and ServiceNow system usage to drive solutions and continuous improvement

o Conducted thorough system testing, user training, and provided ongoing support to ensure the effective utilization of ServiceNow capabilities

o Responsible for driving project execution by implementing solutions to meet customer expectations and ensuring project goals are met in a timely manner

o Collaborated closely with business users as a trusted partner to gather and document user stories and business requirements, identifying areas for digitalization and assisting in prioritizing solutions delivery o Ensured adherence to the PMO methodology and Enterprise Architecture procedures throughout project delivery o Collaborated with the IT department to implement system upgrades, integrations, and enhancements to improve the Learning Management System (LMS) user experience and functionality

Sr. Business Analyst, Cigna, New York, NY (Client) Dec 2020 – Dec 2021 o Serving as Sr. Business Analyst on a company-wide implementation and migration project within Cigna’s Enrollment and Eligibility platform among 3 large teams and serving as a liaison between various other teams (onshore and offshore) o Responsible for all communication between business and development teams, tracking defects, and assisting in production support issues by cross referencing defects with business requirements o Working side by side with product owner and scrum master in sprint planning, PI planning, presentations, story pointing, prioritization, assisting team members during conflicts, follow-ups, and coordination of meetings between various teams o Responsible for producing various types of documentation for project teams; business process flows, systems process flows, business requirements documents, data mapping, XML mapping, meeting minutes o Responsible for performing acceptance testing and ensuring acceptance criteria is met on completed user stories o Conducting questionnaires and research to put together as-is business processes and providing solutions to enhance the business process and produce better results and relieve pain-points o Assisting the teams wherever possible by taking on more work, sharing tasks within user stories and provide guidance to team members to ensure smooth sprint delivery

o Demonstrated ability to articulate complex requirements and concepts clearly to various audiences and new team members o Owned the roadmap and worked with partner teams and other key stakeholders to prioritize o Partnered and interacted with product managers, stakeholders, developers, system architects, subject matter experts, and QA frequently.

Xcel Tech, May 2018 – March 2020 (Employer)

Sr. Enterprise Business Analyst, Healthfirst, New York, NY (Client) March 2019 – March 2020 o Responsible for elicitation of complex requirements (business, functional, non-functional, and technical using interviews, requirements workshops, surveys, site visits, business process descriptions, scenarios, and workflow analysis) o Deliver and maintain project documentation as needed (including BRD, technical specifications, business process flows, data mapping, use cases, job aids, power point presentations o Using Version One (Enterprise Agile Tool) to create comprehensive user stories, managing requirements, logging defects, and working with product owners during sprint planning, refinement sessions, PI planning, and performing task management o Developed and maintained clear documentation of the scope, business requirements, user stories, workflows, wireframes, and other materials as needed to support user experience, design and development o Assisted scrum master in daily scrum call to go over project tasks, assigned user stories, identifying blockers, and recording parking lot items for follow-up questions raised by team members, implementation partner, super users, and end users o Lead user acceptance testing and production validation to ensure that delivered solutions meet all expected outcomes o Supported junior team members in a similar role, onboarding new team members, and participating in go-lives and support o Perform other special projects and duties as needed including, but not limited to (production support, QA testing, smoke testing, standard testing, white box testing and release testing) to achieve project success o Led key deployment activities, such as user acceptance testing and defect triaging

Sr. Business Systems Analyst, Optum Insights (UHG), Rocky Hill, CT (Client) May 2018 – Jan 2019 o Gathered business requirements, conducted calls with vendors, created user stories, and implemented training techniques o Performed gap analysis, data mapping, and provided technical requirements to development teams ensuring collaboration o Prepared the business requirements document and functional requirements document for the enhancement of existing services o Involved in all SDLC stages under the Agile process; requirements analysis, implementation, testing (functional and user acceptance), deployment, along with applying strategic thinking to IT service management, providing direction and guidance o Partnered with technical staff to ensure seamless system upgrades and robust change management processes are in place o Worked on membership, enrollment, eligibility, claims, payor and provider data, as well as working with EDI transactions such as 835 and 837 (P, D, I), 276, 277, 278 etc.

o Documented and gathered Functional specifications for 837 (claims), 278(Authorizations) and 270/ 271 (Eligibility and Benefit Response). Identified ways to improve portfolio of training offered and the best medium for its delivery o Wrote SQL queries for validating data in MySQL, and interacted with developers and various members of the team to discuss and resolve defects, assign priorities, and tackle competing priorities as necessary to spearhead project delivery Ebyte Technologies Inc, June 2014 – April 2018 (Employer)

Business Analyst Advisor, Anthem, Richmond, VA (Client) March 2017 – April 2018 o Participated in business requirements sessions with clients, business owners, and SME’s to capture requirements o Received file layout documentation from clients and created data mapping for various data extracts based on different subject areas and held technical requirements presentations to business and technical team for handover to design teams o Created use cases, process flows, participated in workflow sessions, gap analysis, and related processes o Created technical response documents based on business requirements and performed data profiling using TeraData in EDW

(Enterprise Data Warehouse) and defined data transformation logic for development teams to utilize o Worked with developers and fellow business analysts to provide solutions based on their queries and concerns during the design and development phases and ensuring an appropriate allocation of resources o Worked with stakeholders to create curricula that addresses client training needs and ensuring the team is practicing version control and that all training materials and project documentation is current with new version releases and configuration updates o Served as the claims processing and claims adjudication point of contact for various departments to effectively identify and resolve claims issues and functioned as the subject matter expert for healthcare claims within the data exchange team

Quality Assurance Analyst, Toys R’ Us, Wayne, NJ (Client) Jan 2016 – Feb 2017 o Responsible for supporting the planning, design and execution of system testing on simple to complex implementations o Managed different phases of website design, build, and rollout and ensuring strong stakeholder collaboration o Created test plans and test cases to outline effort required by team and ensure resources are well utilized o Performed testing on various software, product catalog, and reporting systems to identify project/production issues o Reviewed business requirements document with users to ensure that requirements are both testable and verifiable. Validated that client’ user expectations were achieved during the testing process and value was delivered to client o Followed the STLC (Software Testing Life Cycle) to regularly test functionality and log defects, and followed up with development teams to ensure defects were fixed and ready to be retested on a timely basis

Business Analyst, American Eagle Outfitters, Pittsburg, PA (Client) May 2015 – Nov 2015 o Conducted user interviews and documented business and functional requirements in BRD, and FSD for POS system o Developed documentation for digital marketing campaigns across various channels, including social media, email marketing, and content marketing

o Supported multiple complex technology/business initiatives across digital domains, driving successful outcomes o Responsible for documenting detailed design requirements and creating user stories with clear and detailed acceptance criteria for both functional, non-functional requirements, ensure continuity to meet all project deliverables and ensure fulfillment of project milestones. Continued development of new skills, techniques, and tools through continuous learning o Utilized business, functional, and technology solution expertise to define business process, analyze and solve business problems, resolve defects, provide business solutions for strong business outcomes, and discovered optimal solutions

Project Coordinator, Greatbatch Inc., Buffalo, NY (Client) June 2014 – Feb 2015 o Responsible for coordination among multiple teams and activities on assigned projects to comply with project scope, cost, schedule, and technical deliver performance, and prepared and distributed project status reports, effectively communicated project information to stakeholders and worked on a variety of KPI reports o Worked closely with Director of Operations and CIO to assist with design of project plans and managed multiple large- scale projects

o Identified and mitigated project risks and issues, escalated issues of importance, maintained strong relationships to ensure project delivery, and demonstrated ability to build teams and generate a spirit of cooperation while coordinating diverse activities and ensuring accountability within teams o Responsible for activity and resource planning, organizing and motivating the project team, controlling time management, ensuring customer satisfaction, analyzing and monitoring project risks, monitoring progress on team, solving issues that arose, and ensure that we are staying on track with scope and meeting deadlines Education:

Queens College CUNY, Bachelor of Arts, Economics, Feb 2014 Interests: Films, Traveling, Basketball, Music, Stand-up

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