Customer Service Assistant Manager
Resume:
Amber Douglas
Independence, MO *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Clerk
New Bubbles-Independence, MO
December 2021 to January 2023
Retail Sales Associate
Dollar & plus-Independence, MO
November 2020 to June 2021
Opening and closing store, customer service, handling cash, unloading truck, stocking and cleaning Ass. Manager
Captain D's Seafood Restaurant-Independence, MO
November 2019 to November 2020
• Oversaw 13 servers and employees
• Managed day-to-day operations
• Handled opening and closing of restaurant
• Handled inventory management, customer relations, sales and advertising
• Generated payroll and sales reports
• Managed restaurant bank accounts
• Met profit and sales goals by Managing and Controlling waste, food cost and paper goods
• Responsible for hiring new recruits
• Prepared staff schedules
• Balanced tills
• Cleaned restaurant
Housekeeping
Carmel Hills Wellness & Rehabilitation-Independence, MO December 2019 to August 2020
Cleaning and sanitizing each residents room, bathrooms and hallways Assistant Manager
Pickleman's Gourmet Cafe-Independence, MO
March 2018 to January 2019
• Promoted to Assistant Manager after 3 weeks
• Managed a group of team members, staff members and employees
• Oversaw day to day restaurant operations
• Opened and closed restaurant and store
• Made bank deposits and money orders on behalf of General manager
• Provided excellent customer service to all guests and customer in a timely manner
• Coordinated, arranged and led sales meetings
• Managed daily reports of transactions
• Designed and ordered all incoming and outgoing inventory, merchandise, special orders and advertisements for customers
• Trained new employees on restaurant processes and procedures
• Coordinated schedules and assigned team member, employee and staff member shifts
• Enforced company policies and procedures
Shift Manager
Taco Bell-Kansas City, MO
August 2016 to February 2018
Handling money, open the store, inventory labor speed of service hiring and firing Caretaker
Care by Clark-Independence, MO
January 2016 to July 2016
Cleaning, cooking, passing medicine, showers, dressing Assistant manager
Wendys-Blue Springs, MO
August 2015 to July 2016
Inventory controlling labor speed of service hiring and firing cooking cleaning General Manager
Burger King-Independence, MO
December 2010 to July 2015
Handling cash hiring and firing inventory running reports cleaning Medical Assistant
Villages of Jackson Creek-Independence, MO
January 2014 to December 2014
Passing medicine charting giving insulin changing and dressing Caregiver
Wood oaks-Independence, MO
November 2013 to August 2014
Cooking cleaning passing meds giving insulin shots showers and dressing Sales Associate
Moorecells-Independence, MO
January 2010 to December 2010
Collected customers payments, sold phones and accessories, open and closed the store Cleaned and stocked
Counted inventory
Ran daily reports
Key-holder/ manager in training
Education
Some College in Medical Assistant
Concorde Career College - Kansas City, MO
May 2009 to February 2010
Skills
• Windows Xp (Less than 1 year)
• Customer Service
• Fast Food
• Key Holder
• Restaurant Management
• Experience Administering Injections
• Patient Care
• Medication Administration
• Medical Office Experience
• Caregiving
• Microsoft Excel
• Microsoft Word
• Microsoft Office
• Food preparation
• Food handling
• Management
• Basic math
• Vital Signs
• Phlebotomy
• Venipuncture
• Computer Skills
• Medical Records
• Laboratory Experience
• Medical Terminology
• Meal Preparation
• Typing (8 years)
• Front desk
• Supervising experience
• Kitchen experience
• Upselling
• Order entry
• Senior care (6 years)
• English
• HIPAA
• Data entry
• Microsoft Outlook
• Coffee experience
• Filing
• Cash handling (10+ years)
• Hospital Experience
• Laundry
• Retail Sales
• Computer literacy
• Time management
• Restaurant experience
• Workday
• Sales
• Shift management
• Retail sales (6 years)
• Sales
• Customer service
• Cash register
• Upselling
• Cash handling
• Supervising experience
• Food handling
• Order entry
• Shift management
• Restaurant experience
• Analysis skills
• Typing
• Windows
• Workday
• Office management
• Driving
• Vital signs
• Medical records
• HIPAA
• Front desk
• Medical terminology
• Laboratory experience
• Hospital experience
• Store management
• POS
• Dietary aide experience
• Medical office experience
• Restaurant management
• Medication administration
• Patient care
• Venipuncture
• Food preparation
• Laundry
• Phlebotomy
• Meal preparation
• Caregiving
• Kitchen experience
• Coffee experience
• Hospitality
• Cooking
• Payroll
• EMR systems
• Basic math
• Retail math
• Merchandising
• Communication skills
• Clerical experience
• Schematics
• Epic
Certifications and Licenses
Medical Assistant
February 2010 to Present
CPR Certification
HIPAA
First Aid Certification
CCMA Certification
Food Handler Certification
Certified Medical Assistant
Assessments
Sales skills — Proficient
March 2023
Influencing and negotiating with customers
Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
May 2024
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Cleaner fit — Proficient
June 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Medical receptionist skills — Proficient
June 2024
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Impact & influence — Proficient June 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Case management & social work — Proficient
July 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Completed June 2024
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Legal skills — Completed
June 2024
Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
Full results: Completed
Bookkeeping — Proficient
September 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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