Customer Service Call Center
Resume:
Albuquerque, NM *****
***********.*******@*****.***
PERLA GOMEZ
SKILLS
Bilingual: Spanish and English
Call Center/Customer Service: 2 years
Army Reserve: Administration
Multi-tasks
EXPERIENCE
US ARMY, Santa Fe NM — Patient Administration
OCT 2020 - PRESENT - 43 Bataan Blvd
● Part time job - one weekend monthly
● Very flexible
● Team leader of PAD (Patient Administration)
● Hands on all the time
● Computer work
● Customer service- civilian/ military personnel.
● CRE Mission/EXEVAL Mission/GR Mission
Norc University of Chicago, Albuquerque NM — Research Center June 2023 - Present, 10500 Copper Ave NE Unit A-1
● National Research Center
● National Immunization surveys
● StarARC - Medicaid Surveys
● Computer, Phone, Headset
Ross Dress For Less, Albuquerque NM — Part time job Feb 22, 2022 - Aug 09,2022 - 3700 Las Estancias Way Albuquerque, NM 87121
● Customer Service
● Markdown/trainer
● Answer phone
● Sales Floor
● Cashier
● Fitting Room
Alorica, Alburquerque NM — Call Center Agent
October 2022 - December, 2022 - 4200 Osuna Rd NE Alburquerque, NM 87109
● Bank of America
● Deposits
● Computer / Calls
● Scripts
● Customer service
EDUCATION
Central New Mexico Community College, Albuquerque NM — Beginning Freshman
Aug 2022 - Present, 900 University Blvd. SE
● Mayor: Artificial Intelligence (AI)
● sociology
● Math1130
Atrisco Heritage Academy High School, Albuquerque NM — High School Diploma
AUG 2016 - MAY 2020, 10800 Sen Dennis Chavez Blvd
● Fundraising
● Law I & Law II
● Culinary Arts
● Spanish National Club
● Yearbook
AWARDS
● High School Diploma
● Global Seal of Biliteracy
● Personal Financial Management
● Army Training Center- Basic Combat Training
● Patient Administration Specialist Certificate
● Military Resources in Emergency Management
● PMITS Overview and Basics Certificate
● HIPAA and Privacy Act Training
● Basic Incident Command System for Initial Response
● Level I Antiterrorism Awareness Training Certificate
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