Customer Service Data Entry

Neema Mukabaranga

**** - *** ****** ********* ********

780-***-**** *************@*****.***

PROFILE SUMMARY

A highly motivated, goal-driven professional offering extensive experience in the financial sector,

specializing in leading and mentoring sales teams and client management.

Super energetic individual with proven ability to work hard to reach goals with experience in handling a

wide range of sales skills, administrative tasks, cash handling, and customer service and inventory

management.

SKILLS

● Excellent team player, problem solver, result oriented with acute calculations and reports

● Strong documentation, organizational, presentation and customer service skills

● Excellent computer and data entry skills

● Excellent written and verbal communication skills

● Work extremely well independently and in a team setting

● Strong administrative support skills

● Time management and Problem-solving abilities

● Quick learner ; Can work under minimal supervision

● Possess cultural awareness and sensitivity

● Fluently bilingual (English and French)

PROFESSIONAL EXPERIENCE

Self Employed

WMN Marketing Company, Rwanda June, 2017 - April 2019

● Greeted customers and visitors in-person and via telephone calls

● Sold women clothes, shoes and hand bags

● Interact with customers on day to day basis about their needs

● Attend seminars of all women fashions

● Answer questions from clients

● Make sure all sales people meet quota during a given time

● Processed sales and payments

● Maintained records of all transactions

● Kept pharmacy counter and related areas clean, neat and organized

Assistant Teacher

Fawe Girls School, Rwanda Jan 2015 - May 2017

● Assessed student assignments to check quality and completeness before submission for grading

● Planned and prepared for each class before the start of class or examination

● Helped the main class teacher in organizing invoices of all student school fees

● Helped students to prepare well for their exams

Financial Manager

ZMCO Company Ltd., Rwanda Jan 2011 - Dec 2014

● Developed strategic plan for sale of company hardware

● Hold meeting minutes with employees each morning to discuss day target

● Analysed targets and set prices of each item

● Hold meetings with department heads to discuss changes and procedures

● Provided accounts updates to the head office

● Prepared employees schedule and made cash deposits on a daily basis

EDUCATION

Degree in Finance

Kigali Independent University Kigali, Rwanda 2012 – 2016

Diploma in Finance

Apred Ndera High School, Kigali Rwanda 2006-2011

I-WIN (Immigrant Women’s Integration Network) 50 hours Certificate May 2021

Canadian Employment Readiness, Edmonton Mennonite Centre for Newcomers

Grade 12 at Keyano College

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